I had a parts warranty issue as I needed to replace the cabinet door. It cracked to due to wear from an L light bracket putting stress on the part. Use cradle mount light brackets for this camera. They would not send the part to you. You have to ship the camera to Texas to get the part replaced and pay $45 for labor. I opted to buy the part through the Sony Professional website for $8 and installed it myself since I could not afford 60 days of downtime waiting for it to be repaired.