Top critical review
13 people found this helpful
on April 26, 2013
I bought 12 of these for a customer of ours. I own a professional IT company and have install many phone system over the past 15 years. We installed these phone with all new wiring and all new jacks. After getting the phones programmed up we discovered that the intercom would not work properly. It was randomly working on some phones and on other phones the voice was chopping and not understandable (note: the dial tone and incoming and outgoing calls were flawless - it was an intercom issue only).
We contacted AT&T support and learned that a "bad" phone can cause the intercom not to work but the dial calls to work perfectly. We then had to go into diagnostics, unplugging/plugging each phone until we found the phone that was causing the problem. We found that of the 12 phone that we had purchased, three (3) phones were bad and causing intercom issues. AT&T promptly replaced them, which I cannot criticize AT&T service it was good. We put the 3 replacement phones in service, within 2 weeks we were back with the exact same problem with the intercom. In talking with AT&T all they could do is replace the continuing failed phones, but had no other course of action.
At this point I am faced with an at or above 33% equipment failure rate which makes a VERY unreliable phone system and an understandably unhappy customer. If you know anything about failure rates, then you know this is unreasonably, if not astronomically high.
I had lost all confidence in the AT&T phone system. I was now face with having to spend another $2000.00 to replace (and yes I lost my shirt on this install) the AT&T system with a competitive system, which I did.
I installed the competitive system without changing ANYTHING else and it worked great. The competitive system has been in for nearly a month with no issues. Matter of fact with the customer telling me they love it. So, NO it was not a wire issue, it was not an install issue, it WAS a phone issue.
I now I have 12 AT&T that have all been used and that I don't want/dare sell to anyone.
I will NEVER sell/install the AT&T small business system again!