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12: The Elements of Great Managing by [Wagner, Rodd, Harter, James]
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12: The Elements of Great Managing Kindle Edition

4.5 out of 5 stars 65 customer reviews

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Editorial Reviews

Review

"For a book essentially about empathy, '12: The Elements of Great Managing' is a little full of itself. It turns out that the Gallup Organization considers '12' the follow-up to 'First, Break All the Rules.' Why? Because both books rely on polling information gleaned from the company's database and because the new book's numerical title refers to the dozen traits shared by exceptional managers, as defined by 'First, Break All the Rules.' This time out, Gallup employees Rodd Wagner and James K. Harter are credited as the authors, though it's clear from the start who is really in charge: Messrs. Wagner and Harter's bosses."
- The Wall Street Journal, January 10, 2007

About the Author

John H. Fleming, Ph.D., is a Principal at The Gallup Organization and Chief Scientist for Gallup’s Customer Engagement and HumanSigma practices. He consults with Gallup’s global clients to help them improve customer engagement and enhance their business effectiveness. Fleming is a coauthor of the Harvard Business Review article “Manage Your Human Sigma.”

Prior to joining Gallup, Fleming spent six years as a member of the psychology faculty at the University of Minnesota. He received his doctorate in social psychology and master’s degree in psychology from Princeton University and his bachelor’s degree from the College of William and Mary in Williamsburg, Virginia. He lives near Princeton, New Jersey, with his wife, Robin, and their twin daughters, Allison and Emma.

 

Jim Asplund is The Gallup Organization’s Chief Scientist for Strengths-Based Development. He leads Gallup’s global research on the science of human strengths, and how to apply them to improve organizational performance. His consulting expertise focuses on how strengths, employee engagement and customer engagement interact to drive financial performance. Jim is also one of Gallup’s leading methodologists, specializing in complex research and development efforts.

Prior to joining Gallup, Asplund spent eight years as a lobbyist and policy expert at the Minnesota Legislature, representing clients in the areas of taxation, education funding, utilities, land use, and economic development. Asplund earned his bachelor’s degree in mathematics from Grinnell College in Iowa and his master’s degree in public policy with emphasis in mathematical demography from the University of Minnesota. He lives near St. Paul, Minnesota, with his wife, Susan, and their sons, Jakob and Jonas.

Product details

  • File Size: 1521 KB
  • Print Length: 257 pages
  • Page Numbers Source ISBN: 159562998X
  • Publisher: Gallup Press; 1 edition (December 2, 2014)
  • Publication Date: December 2, 2014
  • Sold by: Simon & Schuster Digital Sales Inc.
  • Language: English
  • ASIN: B001KYGD42
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #341,673 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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