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12: The Elements of Great Managing Hardcover – November 1, 2006
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"For a book essentially about empathy, '12: The Elements of Great Managing' is a little full of itself. It turns out that the Gallup Organization considers '12' the follow-up to 'First, Break All the Rules.' Why? Because both books rely on polling information gleaned from the company's database and because the new book's numerical title refers to the dozen traits shared by exceptional managers, as defined by 'First, Break All the Rules.' This time out, Gallup employees Rodd Wagner and James K. Harter are credited as the authors, though it's clear from the start who is really in charge: Messrs. Wagner and Harter's bosses."
About the Author
Rodd Wagner is the New York Times bestselling author of the book "Widgets: The 12 New Rules for Managing Your Employees As If They're Real People." He is one of the foremost authorities on employee engagement and collaboration. Wagner's books, speeches, and thought leadership focus on how human nature affects business strategy. He currently serves as vice president of employee engagement strategy at BI Worldwide.
Wagner is a confidential advisor to senior executives on the best ways to increase their personal effectiveness and their organizations' performance. His work has taken him around the world, to the executive suites of major corporations in nearly every industry, to the Pentagon, and to the aircraft carrier USS Nimitz.
Wagner is lead author of the books "12: The Elements of Great Managing" and "Power of 2: How to Make the Most of Your Partnerships at Work and in Life." His books have been published in 10 languages and his work featured in The Wall Street Journal, ABC News Now, BusinessWeek.com, CNBC.com, and the National Post of Canada, and parodied in Dilbert.
Wagner holds an M.B.A. with honors from the University of Utah Graduate School of Business. He was formerly a principal of Gallup, the research director of the Portland Press Herald and WGME-TV in Maine, a reporter and news editor for The Salt Lake Tribune, and a radio talk show host. When not writing or consulting, he enjoys fly-fishing, snowboarding, and coaching youth lacrosse.
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1. I know what is expected of me at work.
2. I have the materials and equipment I need to do my work right.
3. At work, I have the opportunity to do what I do best every day.
4. In the last seven days, I have received recognition or praise for doing good work.
5. My supervisor, or someone at work, seems to care about me as a person.
6. There is someone at work who encourages my development.
7. At work, my opinions seem to count.
8. The mission or purpose of my organization makes me feel my job is important.
9. My associates or fellow employees are committed to doing quality work.
10. I have a best friend at work.
11. In the last six months, someone at work has talked to me about my progress.
12. This last year, I have had opportunities at work to learn and grow.
The book anecdotally describes each of the 12 questions/elements by chapter, mostly through the eyes of front-line managers.
That aside, it is readable and the book IS a good follow-up to First Break All The Rules in my opinion. So the readability is just an unfortunate annoyance -- which is why I give it a 3-star rating. Would have given a 4-star rating if the quality was on par. Regardless, unless you want to purchase the print version, you don't have an alternative.