Top critical review
2 people found this helpful
gold label tasted bad
on January 20, 2015
This is an update to the original review, which I'll leave below: Tropical Traditions sent a 32. oz jar of the green label to try after the bad experience with the 16 oz gold label. This was a generous gesture and much appreciated. It turns out the green label that we received is awesome, had none of the problems of the gold label, and was superior to other brands of coconut oils we've used. I hope tropical traditions will sell the green label on Amazon, either directly or through a distributor. I appreciate Tropical Traditions taking a risk to send a large free sample of their other product. I'm leaving the two star review for the gold label because it tasted so terrible, but if the green label were on Amazon I would give it a 5-star review.
Product tasted and smelled foul. I'm a daily coconut oil user and don't mind paying a premium for the best, so I was excited to find this product. I understand accidents, mistakes and "bad batches" happen, and that's no problem. I have no idea what category this falls into. Unfortunately I didn't open the jar until I used up the other coconut oil already in my cupboard and more than 30 days had passed. If you do purchase, open and taste right away. At first neither the seller, Natural Sweetie, nor the manufacturer, Tropical Traditions would assume responsibility and provide a label and / or a refund. After several unsuccessful attempts for a resolution, I posted an honest negative review. After I did so, on the same day, the seller, Natural Sweetie gave me a refund and the manufacturer offered to send me their other product, "Green Label Coconut Oil" to sample. This was greatly appreciated on both counts. I won't know if I got a bad batch or not, because I won't be ordering another and neither party offered to send me another. But, I will try the Green Label and see what happens. I do think the negative review contributed to both the seller and manufacturer taking action, which on one hand is greatly appreciated, and on the other hand, has me concerned for other consumers whose requests for resolution could be refused unless they, too, post a negative review that the seller or manufacturer would prefer be taken down. So, I'm changing my review from one star, which was a combination of a bad jar plus no action from the seller(s) to tw stars, which reflects a bad jar plus helpful action from the seller(s).