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2019 Acer Nitro 5 15.6" FHD Gaming Laptop - Quad-core Intel i5-8300H, 12GB DDR4, NVIDIA GeForce GTX 1050 Ti with 4GB GDDR5, 256GB PCIe SSD, Backlit KBD, Shale Black

4.5 out of 5 stars 99 ratings

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Brand Acer
Operating System Windows 10
CPU Manufacturer Intel
Screen Size 15.6 Inches
Computer Memory Size 12 GB

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  • NVIDIA GeForce GTX 1050 Ti graphics - backed by 4GB GDDR5 dedicated video memory for a fast, advanced GPU to fuel your games.
  • 15.6" Full HD screen - 1920 x 1080 resolution, IPS technology, LED backlight.
  • 8th Gen Intel Core i5-8300 mobile processor - Smart quad-core, eight-way processing, Intel Turbo Boost technology; 12GB DDR4 2400 MHz memory; 256GB PCIe solid-state drive (SSD).
  • HDMI output expands your viewing options; Built-in HD webcam with stereo microphone; Microphone-in/headphone-out combo jack. Connect to a Wireless-AC router for speed nearly 3x faster than Wireless-N. The Gigabit Ethernet LAN port also plugs into wired networks.
  • Weighs 5.95 lbs. and is 1.1" thin overall; Thin and light design with DVD/CD drive omitted for improved portability; Four-cell lithium-ion battery for 5.5 hours battery life; Windows 10 Home operating system.
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  • 2019 Acer Nitro 5 15.6" FHD Gaming Laptop - Quad-core Intel i5-8300H, 12GB DDR4, NVIDIA GeForce GTX 1050 Ti with 4GB GDDR5, 256GB PCIe SSD, Backlit KBD, Shale Black
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Customer Rating 4.5 out of 5 stars (99) 4.6 out of 5 stars (2315) 4.7 out of 5 stars (3029) 4.5 out of 5 stars (2417) 4.6 out of 5 stars (31289) 4.6 out of 5 stars (1462)
Price $799.00 $961.50 $649.99 $798.99 $422.00 $1,144.00
Sold By HotDeal Express Super Dealsea Online Store Amazon.com Cool_stuffs M-X-C Tech PConline365
Computer Memory Size 12 GB 8 GB 8 GB 8 GB 4 GB 16 GB
CPU Model Manufacturer Intel Intel Intel AMD AMD AMD
CPU Speed 4.00 GHz 4.5 GHz 4.1 GHz 3.7 GHz 3.52 GHz 2.9 GHz
Display Resolution Maximum 1920 x 1080 1920 x 1080 pixels 1920 x 1080 1920 x 1080 pixels
Screen Size 15.6 inches 15.6 inches 15.6 inches 15.6 inches 15.6 inches 15.6 inches
Display Technology LED LED LED LED
Hard Disk Size 256 GB 256 GB 128 GB 0 TB
Item Dimensions 15.4 x 10.5 x 1.1 inches 14.31 x 10.04 x 0.94 inches 14.31 x 10.04 x 0.96 inches 14.2 x 10.3 x 1 inches 14.31 x 9.74 x 0.71 inches 14.29 x 10.22 x 0.98 inches
Item Weight 5.95 lbs 2.65 lbs 5.07 lbs 4.80 lbs 3.97 lbs 5.41 lbs
Operating System Windows 10 Windows 10 Home Windows 10 Home Windows 10 Home Windows 10 S Windows 10 Home
Processor Count 4 4 4 4 2 1
RAM Type DDR4 SDRAM DDR4 SDRAM DDR4 SDRAM DDR4 SDRAM DDR4 SDRAM DDR4 SDRAM
Wireless Communication Standard 802.11ac 802.11ax 801.11ac Bluetooth, 802.11a/b/g/n/ac 802.11ac 802.11ax

Product description

Note: The manufacturer box was opened to upgrade the laptop to the specific configuration.

Defeat the competition with this Acer Aspire Nitro 5 laptop. Its Intel Quad-Core i5-8300H processor and 12GB of DDR4 RAM keep multiple programs running smoothly, and the NVIDIA GTX 1050Ti graphics card renders 3D images and video on the 15.6-inch Full HD IPS display. This Acer Aspire Nitro 5 laptop has a 256GB solid-state drive for fast boot times.

Screen Size: 15.6 inches

Screen Resolution: 1920 x 1080 (Full HD)

Display Type: Widescreen LED backlight LCD, IPS technology

Processor Model: Intel 8th Gen Core i5

Processor Model Number: i5-8300H

Processor Speed: Base Frequency 2.3 GHz, Max Turbo Frequency: 4.0 GHz

Graphics: NVIDIA GeForce GTX 1050 Ti graphics with 4GB GDDR5 dedicated video memory

Total Storage Capacity: 256GB PCIe SSD

System Memory: 12GB DDR4

Ports: 1x HDMI, 1x USB 3.0 Type A (Charging) Ports, 2x USB 2.0 Type A Ports

Microphone-in/headphone-out Combo Jack: Yes

Bluetooth Enabled: Yes

Built-in Webcam: Yes

Backlit Keyboard: Yes

Media Card Reader: Yes

Optical Drive Type: None

Battery Life: 5.5 hours

Battery Cells: 4-cells

Battery Type: Lithium-ion

Audio Technology:Acer TrueHarmony Plus technology

Speaker Type: Stereo speakers

Network: Wireless-AC

Ethernet Card: 10/100/1000

Dimension: 15.4 x 10.5 x 1.1 D/W/H (inches)

Weight: 5.95 LB

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Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here

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Reviewed in the United States on February 29, 2020
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1.0 out of 5 stars BLUESCREEN/CRASH DAILY If it blue screens before 30 days DEMAND RETURN IMMEDIATELY
By Andrew Hung on February 29, 2020
BLUESCREEN/CRASH DAILY If it blue screens before 30 days DEMAND RETURN IMMEDIATELY

This is my first true gaming PC and the experience has been pretty disappointing. First, off I like to start on a positive note so first some pro of the laptop ASSUMING you receive a good model like most people here.
-Handels many games well, all the games I normally play, mostly free online games with no problems at all, all can be set to high, the only high end game I play Red Dead redemption 2 is recommend to be at mid to low setting and at that setting handels the game well.
-Personally like the hardware,(i’m not picky) keyboard is responsive, Screen looks good to me, plenty (3) usb ports, usb-C HDMI, ethernet everything I needed.
-built in speakers are loud but sound a bit muffled but not to bad.
-connected to internet fast
-boots up in seconds
-everything I could have wanted from a Gaming laptop as a somewhat casual game player. With the exception of what what I am about to tell you.

YES, every single one of those is a separate instance of this laptop crashing over the course of the month of February. 21 times this month, and those spare 7 days, where days where i just didn't have time to use my computer much. So I can safely say that this thing crashes once a day. Why? What was I doing during the crashes? I have no idea. I could be in the middle of playing a game, I could be watching youtube, reddit, absolutely nothing. I suspected it was this or that, removed it, patched updated it, NOPE. Crashes once a day at a random time.

Now I got this thing in early december? So why do I post this now, and why do I only 1 months worth of crash pictures? Why not talk to customer service and get a replacement? Well that because I decided to document the crashes on the REPLACEMENT laptop that they sent me.

So where do I start on this whole ordeal.
-Received the laptop early december was very happy
-crash began a few days later, at first a little surprised but hey they happen...right?
-rate of crash increase from a few days to everyday over the course of 3 weeks. (keep in mind the return policy on the company that sells this amazing product is 30days to if this happen RETURN RETURN RETURN, I did not know that)
-At (Compter Blue screen at this point in me writing this review so 22 crashes this month) So as I was saying At this point contacted the seller MAZE TECH to ask if i could get some help or a replacement.
-was asked to factory reset the computer which I did after a few days of reorganizing my files, the reset had no effect as the computer continued to crash daily after this.
-asked for a return, unfortunately someone threw out the original box at around 2 weeks for a bit of christmas cleaning, and thus was told that i would be charged a 10% restocking fee. YOUR KIDDING ME RIGHT? 10 percent restocking fee, 70 dollars on a defective laptop? I even told them if they gave me the full refund I would by the same computer again immediately. 70 less dollars means i can’t afford another gaming laptop. NOPE nothing they can do, my only options are send it back for repair or receive a pre owned, used and returned replacement. Well a replacement would be ok I said but only if they could guarantee that the replacement laptop is about as new and in similar conditions to the current one i had at that point. I don’t want to return a month old still somewhat pristine laptop to get a months old used one with wear and tear right? NOPE can’t guarantee nothing. Well nothing I can do at that point so I asked for a return label.
-So I pack up the laptop dropped it of at fedex and on a whim asked how long will it take to get to the sellar? “Oh a day or two, the address is local” Um what? If i was local I could have just dropped of the laptop myself, haha NOPE, “return” is actually sending the package back to my house. THEY SENT THE WRONG LABEL. So of course another email and another day before they respond with the correct label this time.
- A week later they got back to me saying that they tested and never had a blue screen problem. Well shit, at that point I didnt think of recording the crashes so what am I going to say? They then said that they would be sending a preowned replacement laptop. So OK sure, I’ll accept the replacement, I just want a laptop back so I could game.
-WELL, I got the laptop and LOW AND BEHOLD, WEAR AND TEAR, my goodness, the W key was a bit worn so someone had been used it a good bit it appears, and the old user seemed to have disliked pristine stickers so there was a half peel sticker BUT the best part, THEY FORGOT TO SEND BACK THE POWER CABLE. Oh man at that point i couldn’t even.
-thankfully they sent me power cable immediately
-This whole thing took about a month of back and forth email and I got the replacement and power cable at the end of january.
-So problem solved right? Did you see the pictures lol, NOPE
-so after 10 days of taking pictures I decided to contact Maze tech again this time showing the rep proof, pictures that the laptop does in fact crash. So what can did they tell me? They told me to factory reset my computer. AND it had no effect again. So they asked me to send it in for repairs AGAIN. Right.
-I contacted amazon customer support this time asking for a return and refund. Amazon sent a request to the seller to send me a return label
-MAZE Tech service rep on that message thread said that “they only accept returns 30 days after delivery” But i can send it back to them for repair.
-Very funny, I told them received 2 defective products at this point and to please refund my purchase.
-No response after 2 days so I Contacted amazon Again, Amazon sent a request to the seller to send me a return label AGAIN. THis email thread was IGNORED BY MAZE TECH AS OF THE WRITING OF THIS REVIEW
- second email thread finally responds and repeat that all they can do is have me send it in for repair and that the order is almost 3 months old. You have got to be freakin kidding me.
- I responded with a summary of the entire event of this ordeal above, and gave 4 options
1) IF I sent this laptop back, the one that I got as a replacement for the first defective laptop AND the one that came with visible wear and tear, I want a guarantee that it is repaired and sent back with no daily blue screens.
2) if that is not possible send a NEW replacement if you send me another there is a chance that since it is an old replacement like this current model i am using that the replacement is just another laptop with the same issue like mine was
3) a full refund at which case I will purchase another laptop.

alternatively

4) If you give me a refund now I will promise to simply buy the exact same laptop from amazon again and go from there

-THIS EMAIL HAS BEEN IGNORED BY MAZE TECH AS OF THE WRITING OF THIS REVIEW
-Contacted amazon for a THIRD time, this time amazon filed an escalation, and finally this time MAZE TECH FINALLY they sent me a return label.
-Asked how long it would take for me to get a refund once i shipped it back and if there would be any restocking fee. Answered that the refund will be sent once they receive the laptop. Great, so probably 2-3 days after I drop it off, Also interestingly did not answer question about the restocking fee. I asked if there will be a restocking fee again and eagerly await their response.
- Regardless of if there is or isn’t I will be sending back the laptop in the coming day or two once I remove everything from the laptop. Will Update once I receive my refund

Thank you maze tech customer support rep for your time I do not blame you for any of this. I am sorry that you are so obviously bound by company policies that, you are unable to solve what I my issue with the product. Though I do understand the 30 day return policy and the whole needing to send in the laptop for examination and replacing it with a used laptop first in order to prevent fraud. I do wonder how hard it would have been once I confirmed that I did really have a defective product to just send me a new one as most of the other review did not seem to have this problem. I would like to belive that I got unlucky twice.

As for if you are planning to buy this product, If it blue screens before 30 days DEMAND RETURN IMMEDIATELY.
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Reviewed in the United States on December 20, 2019
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Reviewed in the United States on December 9, 2020
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2.0 out of 5 stars Runs games and windows fine but not very sturdy
By Ryan D. White on December 9, 2020
Key fell off shortly after purchase, Acer wants 15-20 business days to replace the entire keyboard under warranty and said they might charge me if it looked like it was damaged. I bought this for remote schooling for my son so there's no way he can be without a laptop for over a month with the repair time and round trip shipping, so I'm stuck with a broken laptop, I hope no other keys break.
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