Top positive review
Nice but quality control problems.
September 19, 2017
***Notice my update to this review below*****
Received this sprayer yesterday. Have never purchased anything like this before using the cheap ones you pump and carry around. I have two properties that require spraying of something constantly during warmer months. All the reviews got me excited but I have to admit I am a little disappointed. Mostly quality issues. First, the Velcro battery strap was ripped at the left side negating the job the strap has to hold the battery in place. How does something like this ship? Next, upon water testing (everyone should put water in first and test all the nozzles etc.) the unit leaked at the base of the tank where the hose fits in for the nozzle. Investigated and discovered that there was no washer. No Wonder! Perhaps they have their kids putting these things together for shipment. I tried the various spray nozzles and noticed that the ones with more back pressure caused the black plastic wand to leak at the base where it is mounted to the trigger. I tightened this up with my hands and sprayed again and noticed that water was spraying out of the shaft of the black wand. It was streaming out but I could not make out any holes etc. Must be micro splits vertically at the end of the shaft.
I switched to the metal wand and this did not happen. Not sure why I got a plastic and metal wand but at a minimum I'm glad for the metal wand. There was also a flexible white hose similar to ones used on a washing machine however I have yet to discover a use for it. Documentation is horrible. It shows components that did not come with my unit and nothing explaining their purpose. I discovered their use by hooking each one up noticing that some created a spray, others a larger spray and then some created a stream. Some spray with two nozzles etc. Lots of choices which is good but better documentation or perhaps a Youtube tutorial is in order. For as many as they have sold, they could have put a Youtube tutorial unboxing, putting together and explaining how all the nozzles work and what jobs they are made for. Would have been nice to see a video showing them dealing with the quality issues on mine.....however I bet they would not publish that. So, I tried to call their support line and got voice mail. I don't leave voice mails because if companies call back, it is always at the worst time. So, I'll try again later to see if I can get a new wand and a new velcro strap to hold the battery in place.
All in all I think it is a good tank and pump system however they should offer a Li battery option as it would make it lighter. I'll update after talking to the manufacturer and getting the replacement hardware.
***Update*** After posting this review but before it went public I got a call from the owner who had seen that they missed a call. I went over my issues and we discussed all three of them. He admitted that he had problems with shipments where the battery moved around around if the box was tossed about during freight. He went on to explain that the strap over the battery was really not even needed now since he modified the door housing to make it stronger etc. I agreed with him on that. He agreed to send me a new black wand which we received yesterday. We also discussed more documentation of a video on how to open and put together and use the various nozzles. He was a really nice guy and I could tell he cared and wanted me to be happy. Never once did he mention not putting a negative review which I always appreciate. His main concern was making sure I was happy. We talked for 30 plus minutes about how this product had evolved based on feedback etc. We also talked about battery options and he explained that Li batteries would greatly increase the cost and the weight savings would only be about 2.5 lbs. The main weight in in the products you stick in the tank.