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LG 5-Year Service Coverage for LCD TVs ($901-$1,000)

3.6 out of 5 stars 13 customer reviews

Currently unavailable.
We don't know when or if this item will be back in stock.
Currently unavailable. We don't know when or if this item will be back in stock.

Technical Details

  • Brand Name: Service Net

Product Information

Technical Details

Brand Name Service Net

Additional Information

ASIN B004V4VL0E
Customer Reviews
3.6 out of 5 stars 13 customer reviews

3.6 out of 5 stars
Date First Available October 13, 2011

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

This is not an LG plan. It is a plan from Service Net, marketed by LG. Don't let the LG logo make you think LG is standing behind their product. They have farmed out the customer service plans to this operation.

Just enter "service net" review in Google and open the Better Business Bureau link. It was at the top when I did it.

Then read the details of the "closed" complaints, to get an idea of how they operate.

BBB considers everything hunky dory if the customer just gives up or accepts a few dollars as a "Contract Buyout", and gives them an A+ rating. .

The result of many closed cases is that Service net will spend up to the cost of the product, and if it is not fixed, they wash their hands of it. Many of these problems seem to be because of the ineptitude of the contracted repairmen they send out. You end up stuck with a product that doesn't work.

But, don't accept my reading of these "closed cases", read them for yourself.

Buying this warranty switches you from gambling that your product won't fail to gambling that the freelance service tech that Service Net hires can fix it. If he can't fix it or the fix is too expensive, you are left with the loss of not only the price of the product, but with the loss of the price of the warranty.
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Verified Purchase
LG only offers a maximum 3 year extended warranty at the time you register your product online, so if you want a 5 year warranty buying it here is a way to get one. The 5 year warranty is $26.99 per year which is the same rate as the 3 year warranty that LG makes available online.
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Verified Purchase
Purchased this with my TV LG Cinema Screen 47LM7600 47-Inch Cinema 3D 1080p 240Hz LED-LCD HDTV with Smart TV and Six Pairs of 3D Glasses (2012 Model). Hopefully I'll never have to use it, but I can be content knowing that I have a 5-year warranty covering my TV.
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Thesis:
STAY AWAY FROM THIS WARRANTY. Get the warranty through Square Trade or some other well-established, reputable company.

Why I bought this warranty:
I have had to use warranties several times, and this was BY FAR the worst experience. I bought this warranty for two reasons 1) since it was the LG premium care I thought i was cutting out the middleman for a warranty on my LG TV. 2) This 5 year warranty cost the same as Square Trade's 4 year warranty.

Why I would never buy this warranty again:
Although the warranty "appears" to be through LG, they actually contract their premium care services out to a company called ServiceNet. My experience with them has been one of the worst customer service experiences of my life. It also took over 30 days to from start to finish.

My Background:
I like electronics and computers more than most - so I’m always making a new purchase to stay current. Whether it’s a smartphone, tablet, touch-screen laptop, dual monitor system, TV, soundbar, etc. You could say I’m just an electronics enthusiast. As such I've bought quite a few warranties, most of which have been for peace of mind and have never been used. However I have actually used a warranty about 4 times, through several different companies (Dell, Best Buy, and Square Trade). Square Trade was by far the best experience (and the quickest). This “LG Premium Care” through Service Net was FAR AND AWAY the worst (and the slowest by about 20 days).

The Short Version:
1) It took over 30 days to resolve my claim. 30 Days of no TV during football season. UGGGHH
2) I thought that since this was directly through LG to cover my LG TV that I was saving money by cutting out the middle-man.
Read more ›
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Verified Purchase
I had a problem with my TV about 3 months ago.

They STILL have not fixed my TV. What's the point of getting a premium care pack when repairs take MONTHS to get done?

I keep getting ping-ponged back and forth between the service provider and the repair shop. I just got off the phone and I'll have to wait ANOTHER 2 weeks for this to be fixed. I'm not even hopeful at this point, I'm betting it'll take another month realistically.

So... I've had this TV for a year and about 30% of the life of the TV, it has not been working and I've just been waiting for a repair.

I would stay FAR FAR AWAY from LG's premium care plan. They outsource it to another company and that company outsources it to another local company.

At this point, I would have rather bought another TV then to deal with such this stupid service plan. Such a waste of time.

Worst thing I've ever bought on Amazon BY FAR.
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By A. Teo on January 25, 2013
Verified Purchase
I bought this with the TV which had a promotional price of $999, which saved me a lot of money in the warranty. Recommended if you don't want to haul your TV to the store/repair center!
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Verified Purchase
trying to get my tv plan tech out now to connect it. better keep your papers all together for to prove you bought the tv itself not just the plan.
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