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I love the look of the faucet and when the electronics ...
on May 17, 2016
I love the look of the faucet and when the electronics are working, it's great. Unfortunately, my plumber replaced the electronics last Tuesday and it started acting up again, over the weekend. I've had this since November. It first starting really malfunctioning in April, but looking back, it would do the blinking thing when I ran my dishwasher when it was first installed.
There is a design flaw with the LED base. The wires come out of the bottom of it and unless you are just very lucky, those wires will get smashed and stripped where they come into contact with the counter surface. I'm attaching pictures of what happened to the first unit. The wires should come out from the inside not the bottom of the unit. Poor, poor design! When this happens it causes the faucet to turn on and off by itself. It starts with it happening just here and there, but within days it is blinking on and off constantly. I hate it! I want it out of my house.
I have called Delta and I told them I want it out of my house. The rep. said I could simply detach the electronics and use it as a regular faucet. I said I did not like that solution because I paid more for this faucet to have the touch technology, and I don't want to pay for something I'm not able to fully use. The rep. then got snotty with me and said I'd need to fill out a bunch of paperwork and maybe I'd get reimbursed for a different faucet. I'm quite unhappy with that response. I plan on telling Delta how unhappy I am. I may never buy Delta products again. I'm still deciding what I'll do.
I paid a professional to install this and I know he did it correctly. He then came back, free of charge, and swapped out the electronics for me. I've had to put in about 18 new batteries within the last month because with the unit blinking on and off uncontrollably, it's burning through the 8 AA's it requires. Batteries are not cheap and of course I'll not get reimbursed for that.
If the engineers fix the design flaw, it will be a great faucet, but until they do, stay away from it.