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APC AP7752 Rack ATS/20A/10-Outlet/120V Rack-mount Transfer Switches
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- Local current monitoring display
- Remote current monitoring
- Remote management capabilities
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The APC Rack Automatic Transfer Switch (ATS) provides reliable, redundant power to single-corded equipment. The Rack ATS has dual input power cords supplying power to the connected load. If the primary source becomes unavailable, the Rack ATS will seamlessly source power from the secondary source without interrupting critical loads. Networked units have built-in network connectivity, which allows for remote management via Web, SNMP, or Telnet interfaces.
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I recently did a new data center build-out and we had quite a few devices that do not have dual power supplies so we could not take advantage of our dual power feeds with these devices. We had to go with Auto transfer switches in order to get power redundancy.
I chose APC even though they were more expensive than Eaton/Powerware thinking that they had more industry experience and years in the game.
Well, how sadly mistaken I was.
These units are absolute junk.
One unit fails to switch, APC won't answer their phone after hours unless you buy an overly expensive support contract. who wants to pay annual maint. on a device that is supposedly this simple?
Well, I can't do maint. on data center power during business hours for obvious reasons and APC insists that I spend days troubleshooting an obviously faulty product. The support guys won't listen to my input on the matter, they keep demanding I gather information from a unit that won't respond.
Finally, they sent me a replacement (by the way, took a week to get it, they don't do overnight shipping) with the instructions that all of my 7752 units needed to have the firmware upgraded because the factory loaded version was "unstable" in their own words. who ships something like this when it is unstable?
Anyway, I went through the nightmare process of registering on their website just to get a proprietary firmware file and the website is just as screwed up as their product and technical support, you can't login most of the time, the password reset functions don't work, it's a complete nightmare.
I finally get the stinking file and flash the first unit... VIOLA! now that unit is trashed and won't work anymore.
I am not 5 weeks into trying to solve problems with brand new units. My boss is flaming mad at me and I don't hove power redundancy in my data center. Do YOU want to be in this position?
If you value your job and your personal reputation you will avoid APC at any cost.