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APC Back-UPS 550VA UPS Battery Backup & Surge Protector (BE550G)
- 550 VA backup system has 4 surge/UPS outlets and 4 surge only outlets.
- Energy-efficient design
- Data line surge protection
- Four stage LED status display
- Audible alarms
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|Shipping||—||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping|
|Sold By||Available from these sellers||Amazon.com||Amazon.com||GCI Store||MAGNUS MAXIMUS CORP|
|Item Dimensions||12 x 3.3 x 7 in||10.79 x 4.13 x 5.47 in||8.85 x 4.13 x 5.19 in||15.25 x 9 x 5.25 in||14.29 x 7.09 x 3.54 in|
|Item Weight||13 lbs||7.5 lbs||6.61 lbs||14.95 lbs||10.56 lbs|
APC BE550G Back-UPS ES 550 Battery Backup System, Eight-Outlet, 550 Volt-Amps (1 Each)
Legal DisclaimerItem is guaranteed to be 100% Authentic APC but is not covered by any Warranty offered by APC. We do offer a 30 day money back guarantee. We have no relationship with, nor do we claim to be affiliated with APC.
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I contacted APC and found that the process of filing for product replacement takes around two months and requires mailing the UPS unit to APC at the consumer's expense. APC does provide a free replacement unit. APC then does a number of tests to determine if their unit failed. In my case, they determined that it did not and therefore I am not entitled to any compensation. I am not an electrical engineer so cannot comment on the validity of the testing, but from the consumer viewpoint I bought the unit to protect sensitive equipment in the event of a power surge. There was a power surge after which my Tivo connected to the APC UPS was damaged. Since the Tivo had lifetime service, I'm out for a $300 unit plus a $400 service policy. If you are considering an APC UPS based in part on the stated Product Replacement Policy be aware that damage to your product may not lead to compensation.
We called APC to make a claim, and shipped off the UPS for them to inspect it. Fast forward to the end of October. After about a half-dozen phone calls to pester APC for some sort of response, we finally got test results. APC claimed that the BE550G is fine, and therefore has denied our claim. Really? Is it not possible for a UPS to pass excess voltage without suffering damage itself?
We have been considering switching to a different brand of UPS, and this is a good motivation to do so.
Within the first week, the unit's battery completely shut down and emitted a shrill, steady tone that was alarming.
I was told that I shouldn't have a printer plugged into the unit.
I took the advice, and the battery worked for a few months, but in the last day it has shut down in the same alarming manner, in the middle of an important computer render.
The list of possible troubleshooting solutions was too dizzying to even get into, right down to "is the battery connected properly?". The actual connecting of the battery was a whole different ordeal. Disappointed all around with the product quality and clarity of directions.