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2-Year PC Peripherals Protection Plan

from SquareTrade
4 out of 5 stars (4590)
  • Coverage for product breakdowns and malfunctions
  • 24/7 customer support
  • Free shipping on all repairs with no deductibles or hidden fees
  • Fully transferable with gifts. Cancel anytime, full refund in the first 30 days
  • If you purchase this service plan and eligible product for this service plan, you acknowledge that Amazon may send the service plan seller relevant product and price information for the purpose of administering the plan
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ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem - Retail Packaging - White

4.3 out of 5 stars 23,836 customer reviews
| 671 answered questions
#1 Best Sellerin Computer Networking Modems
Price: $69.95 & FREE Shipping. Details
In Stock.
Want it Sunday, Oct. 23? Order within and choose Two-Day Shipping at checkout. Details
Ships from and sold by Amazon.com. Gift-wrap available.
Download Speed: 343 Mbps
Cable Modem / White
    This fits your .
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  • Wired modem only, Requires CABLE Internet Service, if not sure your provider is CABLE call them to confirm. Note: does NOT include WIFI Router or VOIP Telephone adapter
  • Compatible with major U.S. Cable Providers like Comcast, Cox, Charter, Time Warner, etc (NOT compatible with Verizon FiOS or AT&T U-verse). Supports IPv4 and IPv6 - the latest Internet standard
  • It harnesses the power of DOCSIS 3.0 technology to bond up to 8 downstream channels and 4 upstream channels - providing you advanced multimedia services with data rates up to 343Mbps download and 131Mbps upload depending on your Cable Internet provider service
  • Brown Box Models Not Valid for This Item When Sold As New, Should Report to Amazon Immediately and Return to Seller
  • 2 year warranty with US based customer service.
53 new from $64.00 146 used from $34.21 2 refurbished from $49.00
$69.95 & FREE Shipping. Details In Stock. Ships from and sold by Amazon.com. Gift-wrap available.

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Capacity: Download Speed: 343 Mbps | Model: Cable Modem / White

From the Manufacturer

Read more
Read more
ARRIS SURFboard Wi-Fi Cable Modem SBG6580 ARRIS SURFboard Wi-Fi Cable Modem SBG6700-AC ARRIS SURFboard Wi-Fi Cable Modem SBG6900-AC
SBG6580 Wi-Fi Modem SBG6700-AC Wi-Fi Modem SBG6900-AC Wi-Fi Modem
Download Speed 343 Mbps 343 Mbps 686 Mbps
DOCSIS 3.0 3.0 3.0
Gigabit Ethernet Ports 4 2 4
Wi-Fi N300 dual-switched AC1600 dual-band concurrent AC1900 dual-band concurrent
Pre-set Wi-Fi Security ✓ ✓ ✓
Wireless Guest Access ✓ ✓ ✓
Energy Efficient Ethernet ✓ ✓ ✓
2 Year Limited Warranty ✓ ✓ ✓
Tech Support by ARRIS ✓ ✓ ✓

Compare to Similar Items


This item ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem - Retail Packaging - White
Customer Rating 4 out of 5 stars (23835) 4 out of 5 stars (3322) 4 out of 5 stars (472) 4 out of 5 stars (13473)
Price $69.95 $88.86 $89.99 $78.95
Shipping FREE Shipping FREE Shipping FREE Shipping FREE Shipping
Sold By Amazon.com Amazon.com MTRLC LLC Amazon.com
Item Weight 1.52 lbs 1.41 lbs 0.58 lb 1.7 lbs
Item Dimensions 2 x 6.4 x 8.7 in 2.5 x 8.5 x 7.8 in 2 x 4.9 x 6.1 in 5.6 x 4.5 x 2.3 in
Connectivity Technology Wired ethernet ethernet wi-fi_build_in
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Product Information

Capacity:Download Speed: 343 Mbps  |  Model:Cable Modem / White

Technical Details

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Other Technical Details
Brand Name Arris
Series Motorola SURFboard eXtreme Cable Modem
Item model number SB6141
Hardware Platform PC, Mac, Unix
Operating System PC: Windows VistaTM, 2000, XP or 7 or Linux® with Ethernetconnection (older versions of Windows, although not specificallysupported, will work with this cable modem)
Item Weight 1.5 pounds
Product Dimensions 6.4 x 2 x 8.7 inches
Item Dimensions L x W x H 6.4 x 2 x 8.7 inches
Color White
Power Source AC

Technical Specification

Warranty [pdf ]
Other Content [pdf ]

Additional Information

ASIN B00AJHDZSI
Customer Reviews
4.3 out of 5 stars 23,836 customer reviews

4.3 out of 5 stars
Best Sellers Rank #8 in Computers & Accessories (See top 100)
#1 in Computers & Accessories > Networking Products > Modems
Shipping Weight 1.4 pounds (View shipping rates and policies)
Domestic Shipping Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
International Shipping This item can be shipped to select countries outside of the U.S. Learn More
Date First Available December 12, 2012

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here [PDF ]

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Customer Reviews

Top Customer Reviews

5.0 out of 5 starsEasy install, fast speeds, and no issues so far!
By J. Cameron on January 12, 2013
Style Name: Cable Modem / WhiteSize: Download Speed: 343 Mbps Verified Purchase
Swapped out my Comcast rental modem, was up and running in just a few minutes, and now I don't have to pay the $7 modem rental fee to Comcast. I'm provisioned for the 105/20 Mbps package and typically get 120/20.5 Mbps.

This modem can utilize up to 8 channels of downstream for a theoretical max speed of 343 Mbps whereas the Motorola SB6121 and other earlier/cheaper DOCSIS 3 modems can only utilize 4 channels maxing your download speeds out at 172 Mbps. Just something to think about if you plan on using this modem for a few years as speeds offered will inevitably increase.

Also, it *does* support IPv6 even though Comcast's page doesn't list it as certified yet. Motorola's data sheet specifically lists the SB6141 as IPv6 ready and tests with an Apple AirPort Extreme (v7.6.4) and MacBook Pro running 10.9 confirm this.

Update 2/4/13: Still working great without issue.
Update 3/25/13: Still not even a single reboot required.
Update 8/28/13: Still working great...
Update 7/8/14: First issue... had an outage for 15 min. Reset the modem and it didn't resolve the issue. Called Comcast, they reset something on their end and I was up and running again. First issue since I bought it.
Update 4/5/2015: Comcast recently upgraded my speed tier and I'm consistently getting speeds up to 180/25 Mbps.
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4.0 out of 5 starsDoes the job well/tip for Comcast users
By T. Hyatt on September 29, 2011
Style Name: Cable Modem / BlackSize: Download Speed: 172 Mbps Verified Purchase
Out of nowhere, I was having excruciatingly slow internet speed on Comcast. The Comcast tech advised that my Motorola SB 4100 was at the "end of life" and that I should upgrade. Skeptical, I purchased this modem which is a DOCSIS 3.0 (and backwards compatible) modem. It worked. I went from a 2mbps download speed to over 17mbps. What a difference. There was one installation glitch that you need to be aware of. When you hook up the modem (connect the coax cable, connect the ethernet cable, and plug it in, that's it), and then try to get online, it will direct you to a Comcast self-activation screen (no other site is available). After entering my account number and phone number and hitting the "next" button, I got a blank screen, and nothing happens. So I called Comcast and they said that usually happens if you are doing an upgrade; it mostly works only for a new service connection. However, it is a simple matter to give the tech your MAC address and the serial number. After about 5 minutes, while he stayed on the line, it came alive, no problem. BUT, here's the thing: the serial number they need is the CUSTOMER serial number. This is only found on the bottom of the Motorola box the modem came in. This is different from the "S/N" serial number that is on the label that is on the instruction sheet and on the bottom of the modem itself. The customer S/N has letters in it; the regular S/N has only numbers in it and is too long. My first Comcast tech didn't know that and it took a day to sort it out. Other than that, it works well with my iMac and Apple Airport Extreme Base wireless router. Enjoy
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5.0 out of 5 starsFast
By SmurfsRiot on April 17, 2013
Style Name: Cable Modem / WhiteSize: Download Speed: 343 Mbps Verified Purchase
I purchased this SB6141 to replace my VERY old Linksys DOCSIS 1.0 modem. I recently upgraded to 75mb download from RCN (Chicago) and DOCSIS 1.0 was going to bottleneck my speed.

The modem (as are all modems) was extremely easy to install. Plug in, call ISP and you are good. The speeds are fantastically fast and this modem was well worth the price.

****I purchased this white SB6141 over the black SB6141 for one main reason. If you do your research you will notice that the Black SB6141 are only issued to ISP's from Motorola. Meaning, if you purchase a black model from Amazon (or any store), you are purchasing a used or refurbished product (they also ship in ordinary brown cardboard boxes). The only consumer model of the SB6141 is the white model which ships in traditional packaging. The white model is THE ONLY model that comes with a warranty from Motorola. I know this because I called Motorola twice and spoke to two (2) different reps who said the same thing; "Black boxes are for ISP's and do not have a warranty while the white boxes are for consumers and come with a warranty". Further complicating matters is that the black SB6141's usually have old firmware on them because they were generally made a few years ago. White SB6141 have newer or the newest firmware because they are shipping directly from the manufacturer. Your ISP may or may not flash customer owned modems to the newest firmware. If you purchase the Black model, you might be purchasing a 3 year old modem with no chance of upgrading it (also remember that you cannot flash your own modem's firmware).

Do yourself a favor and research this white consumer model over the black ISP model before you pull the trigger.Read more ›
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4.0 out of 5 starsModem NOT defective - Comcast conspiracy?
By Kendoso on February 4, 2012
Style Name: Cable Modem / BlackSize: Download Speed: 172 Mbps Verified Purchase
I felt compelled to write this to help those who will encounter the problems I faced (and mentioned here). I'm one of the many people who wanted to avoid renting a modem from Comcast and bought this modem based on the stellar reviews, only to find that on the day of installation/activation that it "didn't work". Didn't work meant experiencing the same symptoms that's been mentioned here several times - "modem connects but then resets/power cycles/disconnects itself within a few minutes." This happened to me on the day I activated my Comcast internet. The technician spent 1.5 hours trying to figure it out and ended up loaning me a Comcast modem (Motorola SB5120 DOCSIS2), which came up almost instantly and activated just as fast (go figure). He suggested I return this modem as it was defective, in his opinion. I didn't like this since the probability of this was very small. But I saw what I saw and could not get past the first page of Comcast self activation screen with this modem. Before the web page for self activation could proceed, after typing my account info and phone number, the modem would conveniently lose connection. At one point I did get to the next screen where it was scanning for devices, but the modem cut out thereby hanging the process. The modem was packed up in the box for return to Amazon when I couldn't shake how much this bothered me and by my bad luck. So I came back here and read pretty much every review. What I found was there's several people who experienced the EXACT same symptoms while trying several of the same modem. There were two reviews that stood out. One was from a person who mentioned the Comcast technician moaned when he saw it was this modem, indicating that the technician was aware of difficulties using this modem.Read more ›
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