Top critical review
8 people found this helpful
Had to return twice and still haven't used it
on July 28, 2012
I ordered the Asus ET2410IUTS and received it promptly from amazon. I started the setup process, connected to my network, several drivers were updated, music played and then NOTHING! Windows never booted. The disk would spin for a few seconds when I'd power cycle and the screen would glow white. I shipped it back to Asus, they replaced the system board, and returned it within a few days. I start it up again. This time Windows boots, the touchscreen works, but the mouse doesn't work at all and the keyboard is useless because it skips half the keys you type. So I ship it back again. That was 9 days ago - I can't check the RMA online (no idea why) so I complained to customer support. They said (in broken english) that my computer was being repaired, but they gave me no idea when it would be ready. The only other communication I've had from Asus is that they wanted a copy of my amazon receipt. i sent it, but I haven't heard anything back. I complained that they should just send a new keyboard and mouse, but that fell on deaf ears! I could have been using the computer with the touchscreen in the meantime. At this point, I have no idea when I will get my computer back - it's been 21 days since I placed my original order and I have yet to use the computer!