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DO NOT BUY! Broke twice in a Row!
on August 25, 2011
31OCT11, (this is a follow up from the paragraphs below) I changed my review from 5 stars to one! Bottom line, I had the computer for 5 days, it broke, the back light when out. I shipped it to ASUS, no problem, I understand sometimes things happen, I got it back and 10 days later it broke again! I just plugged in an HDMI cable and it shut off and wouldn't come back on, no power light no nothing. Let me add before I go any further that you'll read below that I'm in the military and deployed to Afghanistan, but please don't imagine for a second that I'm dragging this tablet all over the country shooting at bad guys, sleeping in the field. I'm on staff (paper pusher) and living on BAF (Bagram Airfield). So other then getting IDF (Indirect Fire "rockets/mortars) every now and then I work in an office and sleep in a barracks room, very similar to living in the states; by that I mean the tablet pretty much stays on the desk in my barracks room, unless I carry it the one step to my bed. Anyway, naturally, the second time I was a bit irritated and when I called ASUS I expected them to at least pay for my shipping and expedite the process as a consolation for selling such a poorly developed product. I tried to return it for a full refund and they wouldn't do that either! So I called Amazon and they are taking care of me. Oddly enough, I just told Amazon that the product broke twice and because I'm in Afghanistan, military, it takes 20 days to ship the product back and forth and I have only had use of it for 15 days total. They, Amazon, told me to return it and send them the bill for shipping! I didn't even have to ask - no, it's not the money it's the principal of the matter. Well it's not the money for that last incident but I also don't want to pay an additional 300.00 in shipping charges shipping it back and forth every month. I can tell you this, because of the way Amazon handled this situation I will do my best to purchase through Amazon and recommend them to everyone I know; because I know their customer service is there for the customer. I will NEVER! purchase anything with the ASUS name on it. SAMSUNG is selling a similar tablet I think I will try theirs next.
I only received this ASUS Slate about two days ago so take these comments for what they are worth and check back later for updates. The product works exactly as I had envisioned it; way faster than the netbooks using the Atom processors, which is most, if not all, of them. Looks and feels similar to an IPAD, which my wife has and loves, but has the functionality of a laptop computer, which I love and need; surprisingly even my wife, who is a die hard Apple fan, has jealousy in her eyes as she watches me open programs she has to use her MacBook Pro to open because her IPAD does not have the ability. I have had a few minor issues installing updates, nothing a reboot didn't solve. I also had the same problem one of the 1 star raters noted in that the on screen keyboard didn't pop up to let me log in...but I just pressed the keyboard button on the top of the Slate and it popped right up; wonder if he tried that...Otherwise it has been a great experience. BTW, I'm taking this to Afghanistan with me, yes I'm in the Army, so I'll be really putting it to the test! I'll let you know how that goes. :-
Pros: Lightweight, very fast for a tablet/netbook, touch screen works very well for a Win7
Cons: I agree that the power supply connector is under par for a mobile device and should be either bigger/thicker, or have the magnetic connector similar to the Apple products.
Follow up (20 Sept 2010): I deployed to Afghanistan and did my best to protect the computer from any sort of damage, knocking around etc... and thought I did a great job; pretty much kept it in my hands. Anyway, it made the flight to Manas (stop in route) but, by the time I settled on BAF (Bagram Air field) the backlight was broke; I remember reading a few complaints prior to purchase referencing backlight problems. Anyway, I called ASUS, got right though and naturally was told to send my computer in, which I did and am currently waiting for them to receive it. I'll be curious to see what they do.
Follow up (11 OCT 2011) My computer arrived at ASUS and they had it repaired, so I believe, and right back out the door the next day. However, because of their shipping method (FEDEX non-priority) it did take about a week to get back home; well to my wife in the states anyway. She did boot it up and told me that they had reformatted it. Therefore, because of the speed of the repair, I believe that ASUS either one, removed the back cover, which had my name on it, and replaced it with a front unit or 2. used an internal reset button. If it was the latter, I wish they would have just told me how to do it. Now, I'm waiting for my wife to send it to Afghanistan, so that I can start using it again. I must say that I was "somewhat" impressed with ASUS customer service because I didn't have any problems contacting them on several occasions; once the guy I talked to did seem kind of rude and for whatever reason the number they had listed online as my contact number they, the agents, could not change! Naturally when they told me they were going to reformat it, I just agreed, having read a few comments by other users complaining about ASUS telling them the same thing. Also, there interactive customer tracking worked pretty well, it was updated the day after the US postal service told me it was delivered and when it went out they sent me an email with a tracking number so that I could track it to my house in the states.