I wish I could review actual product. I received the chromebook on November 17, 2021. I used it a few times and it never left my kitchen table. On November 21, 2021, it stopped working. The screen went black and it would not charge or start up.
I contacted customer support and was walked through several attempts to reboot the computer. Acer sent me a prepaid FedEx label to send the device back. It took almost a week to ship via FedEx. The company is now currently "repairing" the device and they "aim to repair it within 10 business days". I guess I have to figure another week for shipping so maybe I will get it before Christmas, if all goes well.
So I have paid in full for a brand new computer that will be returned to me REPAIRED (best case scenario); I had to buy boxing and packing materials because they will not return the original box (which it fit perfectly in and contains all of the computer information). I was instructed to wrap it in 3-5 inches of bubble wrap or it would not be accepted. Worst of all I will be weeks without a personal chromebook that I have paid for. And after paying for a brand new computer, it will come back to me repaired.
Very disappointed. Will not purchase from Acer again.
Update: my chromebook was returned on December 10. Today, December 18 it again stopped working after being glitchy and freezing for a couple of days. I contacted customer support with my case number and was told that they would initiate another repair. I asked to speak to a manager because I did not want a second repair to this chromebook. I have to wait until 8:30-4:30 CST on Monday to initiate a conversation. Unreal.
| Standing screen display size | 13.5 Inches |
|---|---|
| Screen Resolution | 2256x1504 |
| Max Screen Resolution | 2256 x 1504 Pixels |
| Processor | 2.1 GHz core_i3_10110u |
| RAM | 4 GB DDR4 |
| Memory Speed | 4.1 GHz |
| Hard Drive | 64 GB emmc |
| Graphics Coprocessor | Intel UHD Graphics |
| Chipset Brand | Intel |
| Card Description | Integrated |
| Wireless Type | Bluetooth |
