I bought this a few months ago and used it only once. Overall, it worked well and seemed to be a decent tool. When I recently took it out to use it a second time, I noticed that the piece in gauge's connector which presses down the valve pin when you attach it to the Schrader valve had fallen out and went missing. So now the gauge is not usable. It could just be that I got a defective unit, so I e-mailed Actron customer support to see if they will replace it under warranty. If I get a positive response from them, I will update this review.
Update Dec. 30th, 2016
Apparently, Actron is owned by OTC, which is owned by Bosch. I received the following initial response:
Loss of components is not covered under any type of warranty. The pieces missing are considered consumable pieces and would need to be replaced on a regular interval to keep the tool working properly and to keep the tool from leaking on the vehicle. Both items( seal and depressor) are available in a kit which includes 5 each of the items. The kit can be purchased as part number 1000-001-5586. The kit can be ordered from our Customer Service by calling 1-800-228-7667.
Best regards / Mit freundlichen Grüßen
Gerald
Bosch Automotive Service Solutions LLC
ACTRON TECHNICAL SUPPORT
Bosch Automotive Service Solutions
Now I don't know if this is their final answer, as I called the technical support line at 18005336127 #3#3 and someone named Terry answered me from OTC technical support, and said he would check into sending me the replacement parts free of charge. Currently, I'm waiting to hear back from Terry, and then I will update this review again.
Update Jan. 4th 2017
So I'm updating my review to four stars, since they approved the replacement parts and are shipping them to me free of charge, even though I live outside the United States. I would recommend that if you have a similar warranty related problem, you call them at the number above and not e-mail them.
Update Jan. 8th 2017
The replacement part arrived, and I've added some pictures of it.
| Manufacturer | Actron |
|---|---|
| Brand | Actron |
| Item Weight | 12 ounces |
| Product Dimensions | 12.5 x 8.5 x 2.75 inches |
| Item model number | CP7838 |
| Is Discontinued By Manufacturer | No |
| Manufacturer Part Number | CP7838 |
| OEM Part Number | CP7838 |
