Top critical review
Great customer service
on March 1, 2014
Although this product didn't work out for my computer, I must admit that the customer service was awesome. I received an immediate response and speedy results. Anker not only replaced the unit AND refunded my purchase when the second unit didn't quite meet my needs (different issue), they also collected the relevant information from each charger in an effort to ultimately get to the root of the problems. I appreciate this as much as the efforts to fix my individual problem. I own other items from Anker, and now I know I can trust them to stand behind their products - even when they have imperfections. Thank you Sunnie & Anker.
I really want to love this thing...
...but I can't. It does what it promises. It fits perfectly. It charges my Inspiron (instead of just keeping it ON like some other non-OEM adapters have. My only issue is SO major that I can't go without mentioning it. I've had the adapter for just over 5 months now and I use it as a back-up for the Dell model when I'm in a different part of the house or working away from home. I almost sent my computer away for costly repairs before I realized that the weird interference I've been experiencing for several months (wavy, horizontal gray lines all over my screen on start-up and after my computer has been idle for a while) ONLY happens when my computer is plugged into this adapter. I'm sure because I switched back to the model Dell provided with the computer, and VOILA! No more wavy lines, starting and restarting, then getting REALLY frustrated.
I want to like it. I'd LOVE to use it. But losing time and data because I can't see my screen are just unacceptable. I hope no one else is having this problem.