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Administrative Assistant's and Secretary's Handbook Hardcover – September 24, 2011

4.2 out of 5 stars 37 customer reviews

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Book Description

An administrative professional’s job requires a diverse range of abilities. From managing schedules, coordinating meetings, and fielding calls to planning events, deciphering legal documents, and creating PowerPoint presentations, today’s administrative assistants are expected to effortlessly and efficiently juggle it all.

Professionals looking to improve their performance—and enhance their value to employers—should turn to the fourth edition of Administrative Assistant’s and Secretary’s Handbook. This invaluable 500-plus page reference book includes over 250 pages of new or completely revised material. It provides thorough, practical instruction on:

Web conferencing • Creating graphics, charts, and presentations • Microsoft Office 2010 • Business math • Managing e-mail and schedules with Outlook • Organizing computer files • Research skills • Time management • Customer service skills • Troubleshooting computer problems • Event planning • and much more.

Administrative jobs are constantly changing, but with the latest edition of this best-selling guide, professionals everywhere can stay ahead of the curve.

From the Inside Flap

Does a busy administrative professional like you really have time to read a 500-page book? Not likely.

But will there be times—countless times—when a no-frills, practical, complete, and timely response to an urgent business matter will save the day? You bet your job there will.

The bottom line is, you’ve got to have one resource you can go to every day to help you slam-dunk every single one of your dozens of job responsibilities, from managing the phones and coordinating meetings to preparing presentations and writing sensitive (and bullet­proof) business communications.

Now in its fourth edition, the definitive Administrative Assistant’s and Secretary’s Handbook remains the go-to source for invaluable help in doing your job efficiently and well every day. And with more than 250 pages of brand-new or fully revised material, it’s as up to date as it is indispensable. The book’s impressive range of new topics includes:

• How-to tutorials for Microsoft Office products: Word, Excel, PowerPoint, Publisher, and OneNote, with a special section on creating business documents

• Powerful strategies for maximizing Microsoft Outlook for e-mail and schedule management

• Working with Windows 7 and Macintosh OS X

• Understanding and using common business math

• Managing virtual meetings and training sessions with Microsoft Live Web applications

• Working across organizational structures

• Understanding workplace law and business ethics issues

• And much more

Every day, you’ll find yourself consulting the language usage reference section, implementing tips on file and data organization, or executing complex travel arrangements with newfound ease. You’ll also find priceless advice on managing multiple bosses, and even prickly personalities and downright difficult people. You’ll have everything you need to become more adept and comfortable with customer service, banking issues, trouble­shooting office technology; the list goes on and on.

(And if you take Administrative Assistant’s and Secretary’s Handbook home with you after work, you can take advantage of the super career advice: creating the perfect résumé, networking, and acing the interview that will lead to your next great move!)

In your position, you need to be everything to everyone, all the time. With the brand-new edition of Administrative Assistant’s and Secretary’s Handbook, you’ll have the techniques and tools to make yourself more valuable, promotable, and marketable than ever before.

JAMES STROMAN has served as a private professional secretary, administrative assistant, and executive assistant to a wide range of individuals including an army general, a governor, a university president, and the owner of an NFL football team (the Dallas Cowboys).

KEVIN WILSON is a writer, instructional designer, training consultant, and Vice President of Videologies, Inc., a company that specializes in training administrative professionals at Fortune 500 companies. He is the co-author of The AMA Handbook of Business Writing and The AMA Handbook of Business Documents.

JENNIFER WAUSON is a training consultant, video producer and director, project manager, and President of Videologies., Inc. She has managed multi­million-dollar projects and feature films, produced a national television series, and produced award-winning, multimedia training programs for companies like IBM, Sony, Chevron, and Verizon. She is the co-author of The AMA Handbook of Business Writing and The AMA Handbook of Business Documents.

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Product Details

  • Series: Administrative Assistant's and Secretary's Handbook
  • Hardcover: 591 pages
  • Publisher: AMACOM; 4 edition (September 24, 2011)
  • Language: English
  • ISBN-10: 0814417604
  • ISBN-13: 978-0814417607
  • Product Dimensions: 10.1 x 7.4 x 2 inches
  • Shipping Weight: 2.8 pounds
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (37 customer reviews)
  • Amazon Best Sellers Rank: #193,570 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover Verified Purchase
I started a job as a secretary even though I had NO PRIOR EXPERIENCE. I was way in over my head and didn't understand much of what was being asked of me. I Googled books that would help and this book was EPIC. It really helped me turn my efficiency around (and saved me from getting fired!) I would recommend this book to everyone who is just starting as an AA and seasoned AAs too. LOVE IT LOVE IT LOVE IT!
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Format: Hardcover
This book is an embarrassment. I saw the title in my workplace's professional development library and recommended it to some new administrative assistants in my department. Having now had the adventure of actually reading it, I need to go apologize to these poor souls!

The book is a hodge-podge of outdated "instruction" that jumps from one area to the next and gives strange weight to some topics while ignoring others. It reads like it was written by some secretary from the Mad Men days who just entered the early 1990s uttering wondrous statements about modern newfangled technology, and it insults the reader with common sense statements and strange history and technical lessons about everything from the amazing deregulation of phone service to the release of the internet and Netscape Navigator to the way laser printers use static electricity instead of hammer strikes. The intro says it is an "all-encompassing reference manual" that has been used by "generations" since 1968. Clearly the authors or whoever is responsible for this monstrosity have made halfhearted attempts at throwing in updates here and there to make it acceptable for a new "edition."

Pages of space are wasted in listing things are do not belong in hardcopy reference anymore: classes of car rentals, languages and currencies around the world, major airline names, things you can't send through the mail (including snakes and 'all disease germs or scabs'). I had nostalgia while seeing altavista and hotbot amidst the list of "popular search engines." Oh the 90s!

The depth and breadth coverage is bizarre. While web-based travel reservation gets just a brief paragraph with no tips about the groovy features available nowadays, using travel agents gets substantial coverage.
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Format: Hardcover Verified Purchase
So far the material is a bit old. I can look it all up online and some of it is no longer useful. This book was recommended by a reputable company as one of their prerequisites, so I'm assuming it will get better as I get further into it.
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Format: Hardcover Verified Purchase
This book has become a frequent reference during my work day. I have tabbed the sections I frequently refer to for quick access. There is a wealth of information here regarding proper formatting, forms of address, and topics to refresh your memory for tasks infrequently performed. I'm glad I purchased the hard copy as it's easier sometimes to have the printed word next to your computer while completing a task.
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Format: Hardcover Verified Purchase
The description is not good. It has a lack of information and refreshers. I wouldn't recommend wasting your money on it.
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Format: Hardcover Verified Purchase
I have been enjoying this book and it definitely should be in your possession if you need help or just want things explained to you a bit more. Going back to the basics definitely worked for me and I was able to learn and understand clearly.
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Format: Hardcover
When you look at how much invaluable information is here for $19 Kindle or $23 in hardback, it's hard to imagine anyone not benefiting from some of it if not all. Its most obvious use is for secretaries, but I am a newspaper writer. I bought this book for its helpful chapters on Office 2010 (which I'm still struggling with, but this book has been a Godsend. It is sooo much better than the Windows website), networking, and general computer troubleshooting. The two chapters I use the most are the ergonomics (which I am terrible at myself without this books constant reminders), and most of all the 100 page section on Language Usage. As a matter of fact, if the authors happen to read these comments, I wish you would do a whole book on Language Usage. I refer to this book's section endlessly.

As I said, I am not a secretary, but if I were, I'd take my first day's pay and buy this immediately for the simple reason that it helps you understand how to play within the rules of an office and, more importantly, how to get promoted into an even better job. No one will need every single chapter, but at almost 600 pages and 47 chapters, $19 Kindle/$23 hardback book seems like a steal.
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Format: Hardcover Verified Purchase
Many years ago when I first became a secretary, I had a copy of the Secretary's Handbook. I used it constantly. I can see I will be using this constantly, too. Things have changed, and this is an up-to-date volume with everything the professional needs to know.
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