Top critical review
7 people found this helpful
Missleading rates on their website!
on October 25, 2010
When testing out the sim card receiving a call within the US, it turns out I was charged almost twice the rate that was listed on their website. After contacting support and waiting for over 1 week I was told that this is covered as part of their terms and conditions (apparently my phone was using the AT&T network instead of T-Mobile which would have been cheaper). Their online rate checker doesn't indicate anywhere that the shown rates vary, nor do they provide a way to lookup the preferred roaming partner.
I also tried to setup the "auto top up" functionality that automatically reloads the sim card when travelling. Unfortunately this functionality doesn't seem to be working. I contacted the support about this and I got an answer a few days later indicating it would be fixed in a few days. This was 2 weeks ago and it is still not working.
When I tried to access my call history online it turns out that this feature isn't working either.
So I am wondering how useful this sim card is if you don't know how much you are going to pay for a phone call before you place it, you can't lookup the details of the call either after you placed it. How do I know that the sim card really supports free incoming calls in the countries advertised (I know, I probably have to contact support before I make a call to figure out what provider to choose, too bad their support is so slow though...)
I wouldn't recommend this sim card!