Top critical review
12 people found this helpful
Hardware seems decent, but the software is horrible
on April 11, 2012
I've just spent a few hours playing with my newly delivered Agasio A502W and, while I probably won't return it, I do wish I'd known before purchase what I've learned since.
Agasio is owned by the same parent as Foscam and, as far as I can tell, there's a lot of common technology between the two product lines.
- at least initially, the pan/tilt mechanism is whisper quiet, and seems reliable and responsive
- good video quality
- the wireless setup was a little vexing, but no more so than any other wireless IP camera I've set up, and better than some
- apparently, significant functions like, say, "Record," are only available in IE with the ActiveX plugin, not in Firefox or Chrome. This is a pretty significant feature gap.
- on Windows 7, I'm unable to set the video record path (where the streaming video is stored on my PC) to point to a non-public directory.
- in Firefox, the browser interface is extremely buggy, bringing up menus mismatched, usually not bringing up the "Browse" dialogs at all, and generally not working well.
- even though the web UI and Agasio's site both claim the camera video stream works with VLC plugins, it does not appear to recognize those plugins after I installed them.
- for each of these issues, I visited their website, which is incomplete (lots of pages like "Download firmware" and "FAQ" are marked as "coming soon") and lacking in any real support information.
- you cannot find a firmware update for this camera anywhere. Apparently Agasio's standard nonhelpful answer is, "every camera ships with the latest version of the firmware." Great... how long ago did my particular camera ship to the dealer? Any chance the firmware's been improved since then?
- Agasio appears to participate little on the tech support forum, leaving unanswered customers hanging. Reading through Foscam's forum, I get the impression the same is true there.
- reading through the support forum is pretty sobering... I see a lot of comments like, "I'm glad I bought this through Amazon, so at least I can return it."
The price on this camera's very attractive compared to some of its competition but, if that's your deciding factor, I'd recommend testing the unit very thoroughly upon arrival to make sure it really meets your needs.