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$5.99/month
Limited Time Offer
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Echo device is required. Currently available in the U.S. only. Limited time offer to subscribe to Alexa Emergency Assist at $5.99/month (plus applicable tax). Offer expires January 8, 2024 at 11:59 pm PT. After offer expires, new subscriptions at $5.99/month (plus applicable tax) will only be available to Amazon Prime members. Subscription automatically renews until cancelled. Amazon reserves the right to modify or cancel the offer at any time. Terms apply.

Alexa Emergency Assist Alexa Emergency Assist

Get help fast. Just ask.

Be prepared with hands-free, fast, 24/7 help
when you need it most.

Imagen principal de Blink

Just ask, “Alexa, call for help”

You’re better prepared to get the help you need in an emergency. Saying “Alexa, call for help“ connects you with a trained Urgent Response agent who requests dispatch of emergency services and passes on critical information from your profile to first responders. Your designated emergency contacts are informed through alerts whenever a call starts and ends. You save precious time and gain peace of mind.

24/7 Urgent Response

Avoid wait times. Hands-free access to trained agents who can help get you the help you need in an emergency.

Critical Information

Expedite help to you as first responders receive pre-saved critical information like allergies, gate codes, or pets in the home.

Emergency Contacts

Save time as Alexa will automatically notify up to 25 of your emergency contacts anytime you start and end a call with Urgent Response.

Smart Alerts

Get notified if Alexa detects a Smoke or CO alarm to quickly contact Urgent Response whether you're home or away.

What people are saying about Alexa and their safety

“I had fallen in the shower
and I asked Alexa to call for
help and she did and saved
me and I feel better knowing
that I have Alexa watching
my back.”


– Annie N.

“I woke up to an alert on my
phone. Alexa had detected a
smoke alarm. I took off out
that front door as hard as I
could go. She saved my life.”



– Lauri Jo & Michael

“The conversation began as
to what system is going to
keep our family safe, and
Amazon Alexa was just
a no brainer.”



– Ashley and Jon

Watch Alexa Emergency Assist in action

Alexa Emergency Assist keeps everyone in your home prepared

Alexa Emergency Assist was designed to give you peace of mind. When you need emergency help, there's no need to find your phone, risk long wait times, or spend time providing details like your address. Just say, “Alexa, call for help” and know you will get help quickly and easily.

Note: Urgent Response can be used on Amazon Kids on Alexa

*National Fire Protection Association, National Emergency Number Association

Download the accessible PDF version

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24/7 Urgent Response

Fast, hands-free access to help

With Alexa Emergency Assist, a trained agent is always ready, 24/7/365, to get you the emergency help you need at home when anyone says, “Alexa, call for help.” Calls are answered faster than industry standards.*

Built-in testing provides peace of mind that your Alexa Emergency Assist service is working and will work as fast, reliably, and efficiently as expected when needed.



*National Fire Protection Association, National Emergency Number Association

a person holding a phone with Alexa Emergency Assist information open

Critical Information

Expedite help with
pre-saved information

Regardless of who makes the call, Urgent Response agents will pass along the critical information in your Emergency Assist profile, enabling them to act fast when helping you. This may include property gate codes, medical information, and details about pets in your home.

a person holding a phone with a notification from Alexa Emergency Assist about another family member

Emergency Contacts

Keep everyone informed automatically

Keeping concerned family and friends updated when there’s an emergency isn’t always possible, but it is made easy with Alexa Emergency Assist. You can add up to 25 people as emergency contacts who will be notified and kept informed when a call with Urgent Response starts and ends. Once they know, they can Drop In, Call, or Message you to coordinate how they can help, providing peace of mind for all of you.

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Smart Alerts

Get notified when
danger is detected

Alexa Emergency Assist proactively listens for acoustic signals, so you'll get notified if an alarm is detected. You can call 24/7 Urgent Response from your Echo device or the Alexa app to quickly get the help you need, whether inside or
outside your home.

Peace of mind in an emergency

With Alexa for free

With Alexa Emergency Assist

Call/Drop In/Announcements

Designated Emergency Contacts

1 Contact

25 Contacts

24/7 Urgent Response

Pre-set emergency address

Pre-saved critical information (e.g. allergies, gate codes)

Notify emergency contacts during emergency (SMS & push)

24/7 Smoke/CO alarm detection when home or away

Smoke/CO notifications (SMS & push notifications)

Designed to protect
your privacy

Amazon designs Alexa and Echo devices with multiple layers of privacy and security, including Alexa Emergency Assist. You have control over your experience, including the ability to review and delete the Alexa Emergency Assist audio recordings associated with your account at Alexa Privacy Settings or in the Alexa app at any time.

Learn more about Alexa Privacy Settings

Alexa Emergency Assist
Frequently Asked Questions

Overview & access

What is Alexa Emergency Assist?
Alexa Emergency Assist is a subscription service that provides an extra level of protection to help keep your family safe. With Alexa Emergency Assist you can get help in an emergency, keep your Emergency Contacts informed, and receive Smart Alerts for alarms in your home whether you’re home or away. Emergency Assist provides fast, hands-free access to an Urgent Response agent 24/7, 365 days a year, and works with all Echo smart speakers and smart displays. Just say, “Alexa, call for help” to speak with trained agents who can request the dispatch of emergency responders - such as police, the fire department, or an ambulance - based on information you provide on the call. Emergency Assist includes smoke and carbon monoxide alarm sound detection. If an alarm is triggered Alexa will announce on all your devices that an alarm has been detected and instruct you to leave the home and call for help. You will also receive a Smart Alert on your mobile phone where you can listen to a sound snippet of the alarm, or Drop In on the device if you’re away from home. The Smart Alert also includes a button that enables you to call Urgent Response from your mobile phone.

Who answers when I call Urgent Response?
Urgent Response calls are answered by Rapid Response Monitoring Services With over 30 years of experience, Rapid Response utilizes the latest technology to help keep homes and businesses safe. Their agents undergo extensive response training to better help protect you and your family.




Getting Started

How do I subscribe/signup to Alexa Emergency Assist?
Subscribe on the Alexa Emergency Assist page or by saying, “Alexa, buy Alexa Emergency Assist” from your Echo device and provide the information required. When you have completed check-out, download the latest version of the Alexa app (if not already installed) and follow the on-screen instructions. Alexa Emergency Assist is only available to customers in the 50 US states and requires at least one supported Echo device. You can manage your subscription anytime through your Amazon account under Your Memberships & Subscriptions, or by contacting Customer Service.

Which Echo devices work with Alexa Emergency Assist?
Emergency Assist works with Echo devices including all generations and configurations of Echo, Echo Dot, Echo Plus, Echo Flex, Echo Studio, Echo Spot, and Echo Show. You can also call Urgent Response from select, third-party Alexa-enabled devices that support Alexa Communications. Alexa Emergency Assist is not supported on Alexa-on-the-go devices including Echo Auto and Echo Buds.

How do I setup Alexa Emergency Assist?
Before you begin, make sure you have the latest version of the Alexa app on your phone, and that your Echo device software is up to date. Just ask, “Alexa, is your software up to date?“. To setup Emergency Assist, open the Alexa app, tap More and select Alexa Emergency Assist. From the dashboard, tap the settings cog, then “Your Information” to review your profile information and verify that your emergency address and phone number are correct. From the “Your Information” page, tap “Manage” to add Critical Information such as any medical conditions, gate codes, etc. (Optional) that will be useful to first responders. To setup Emergency Contacts, return to the dashboard and tap “Add/Remove” to add people that you want to be notified in case of an emergency. If you would like to enable Smart Alerts, tap the settings cog, then “Smart Alerts” to select the types of alerts you'd like to receive.

Tip: To ensure that Alexa is within voice range in an emergency, we recommend having at least one Echo device in each room or space in your home. To ensure that Alexa detects selected sounds in your home, place your Echo devices close to the smoke or carbon monoxide detector that you want to monitor.

See more frequently asked questions