Limited-time offer. Alexa Together is currently available only in the U.S.
Alexa Together is a new way to provide support for your loved ones, keeping you together even when you're apart. All it takes to get started is an Alexa Together subscription and an Echo device. Make sure you both have your own Amazon.com accounts too.
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Set up daily alerts for your loved one’s first Alexa use, or if it isn’t used by a certain time.
24/7 Urgent Response
24/7 hands-free access to trained agents who can help your loved one get assistance.
See how things are with snapshots of your loved one's Alexa and smart home interactions.
Circle of Support
Additional family members can join you to support your loved one.
Set reminders on a loved one’s Echo, manage shopping lists, link music services, and more.
Fall Detection Response
If a compatible device detects a fall, Alexa calls Urgent Response and notifies emergency contacts.
With innovative features and real-time updates, Alexa Together makes
it easier than ever for you to care for your loved one.
Setting up Alexa Together takes two: you and your loved one. Before you start, make sure your loved one has their own Amazon account. They will need to sign in to their Amazon account with their login and password, and will need a mobile phone number to receive a verification code during the setup process.
1. Get started
After purchasing Alexa Together, you can start the setup process.
2. Confirm access
Your loved one will get an email to finalize and confirm the setup, after which the subscription will be activated.
3. Customize experience
You're now connected to Alexa Together, and can start using alerts, Urgent Response, and more.
What is Alexa Together?
Alexa Together is a new subscription service that is designed to give the entire family peace of mind and help aging loved ones feel more comfortable and confident to live independently. The new service has many features including 24/7 hands-free access to professional Urgent Response agents that can get your loved one the assistance they need if they say, “Alexa, call for help.” If a compatible third-party device detects a fall or a button is pressed on the device, the device can send a signal to prompt Alexa to ask if the person receiving support wants to call Urgent Response. Our opt-in Remote Assist feature allows you to manage device settings, remotely set reminders, or connect a music service on your loved one’s devices. The activity feed shows a generalized view of your loved one’s interactions, so you know they are active around the house. You can also create alerts to know when your loved one first uses Alexa or if no activity is detected between certain times. And, coming early 2022, multiple people will be able to connect their accounts so more family members can stay in the loop and help provide support for your aging loved one.
Is there a cost to use Alexa Together?
U.S. customers can sign up for a free trial of Alexa Together. After the trial period ends, customers will automatically be charged $19.99/month or $199/year, depending on the purchased plan. Current Care Hub customers as of November 15, 2021, will be eligible for a free year of Alexa Together from November 16, 2021, through November 15, 2022.
Who can purchase the Alexa Together subscription?
You only need one active subscription to use Alexa Together, and either the customer providing or receiving support can purchase it. You can also purchase the Alexa Together subscription if you want to take advantage of the hands-free 24/7 access to Urgent Response, and you do not need a family member to support you. You may cancel your free trial or subscription at any time by contacting Customer Service or managing your subscription through Your Memberships and Subscriptions.
What do I need to get started?
You will need to purchase one Alexa Together plan, either monthly or annual. If you are buying Alexa Together for yourself for peace of mind using Urgent Response, or receiving support from a family member, you will need an Echo or Alexa-enabled device and wifi. If you are the person providing support to a loved one, you only need the Alexa app downloaded to your phone. For a better experience, we do recommend that the person providing support also has an Echo device to use features like Alexa Calling or Drop In, or to enable video chat if both people have an Echo Show.
How many Echo devices do I need to use Alexa Together?
The person receiving support only needs one Echo or Alexa-enabled device in their home to use Alexa Together. However, for the best experience, we recommend placing devices in rooms throughout the house. For example, place an Echo Show where the person receiving support spends a lot of time during their day and an Echo Dot in other rooms. Then, Alexa will be available to help more throughout the day and be there if they call for help. Smart home devices like smart lights or motion sensors are also useful in getting more signals about the activities in their space as they go about their day.
Can multiple people use Alexa Together to support a loved one together?
At this time, only one person can support a loved one using Alexa Together. In early 2022, you can add up to 10 people to provide support.
Can I use Alexa Together to provide support for multiple people?
At this time, you can only support one person through Alexa Together.
How can I help my loved one get set up with a new Alexa-enabled device?
To set up your loved one’s Echo device first, such as an Echo Show, send the device to yourself and choose the gift option at shipping to prevent your account from syncing with the device. Follow the instructions for the overall device setup process, including how to save your loved one’s wifi network to their device before sending it to them.