Top critical review
4 people found this helpful
Divots in ceramic, very hot metal, terrible customer service
on December 29, 2017
I love cooking and I grew up in a family that loved All Clad. So I was pretty disappointed when I unwrapped it and found that there were all sorts of little divots in the black ceramic insert. It almost looked like it was covered with little flecks of cardboard particles. So thinking, well this is All Clad, I'm sure they have a solution for this embarrassing product, I called the warranty line. The woman who answered seemed like I had interrupted her day by calling. She told me that the soonest she could send anything out was six months from now, and only if they agreed that it was sufficiently imperfect. Wow! She was absolutely unapologetic.
So I returned it and ordered another. This one still had a few of those imperfections, but it was fine. The thing that surprised me this time was that the metal housing got really hot. We got this so that kids could serve themselves mac and cheese at an upcoming party, but it would burn them.
The one thing this product has going for it is the brand name and the fact that it's pretty. In short, you get form over function with this product.