I would give the support staff for these cameras negative stars if I could. Let me explain. The camera is fine. The picture is clear. The problem is that they are not recording the events as they say they can do. In the past two days I have spent over three hours on Amazon Cloud Cam Support with no one with the technical ability to solve the problem. That's right! NO ONE!. I was literally passed on over 15 times to different associates in a two hour period and NO ONE could solve the simple problem of why my three cameras are not recording. Yesterday I was conveniently disconnected after no solution could be provided. All they could do was offer me the opportunity to send the cameras back, as if that was the problem. The problem is not the camera but a technical glitch. But they have no answers!! No one from support can provide a solution. I can't be the only person with this problem. At times, Amazon support is very robotic. More than likely this support is coming from people who are cutting and pasting stock and standard answers which might as well be robots. Don't buy this camera if you think you will need support, it's awful.
Update:
I would give a -3 stars if possible. Interesting that if you leave a bad review you will get action. I wish I had thought of that sooner. Unfortunately I was unable to answer a call that was made to so I called the number back. Of course the person who answers has no idea who called me so that is rather fruitless. I was told they definitely have someone who could help however and they would transfer me. Someone that was with me while I was waiting said, 'they will probably transfer you to billing'. We laughed and then the phone call went dead on their end. So back to ground zero.
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Catch every moment
Amazon Cloud Cam features everything you need to help keep your home safe. When Cloud Cam sees any activity you’ll receive a notification, allowing you to keep tabs on your home from anywhere. Our always-ready motion detection feature helps to capture activities right from the start.
Stay connected 24/7
Monitor your home in 1080p Full HD, and catch activity as it happens. Check in on your home anytime from the Cloud Cam mobile app. View live video streams, replay motion alert clips, and know when Cloud Cam detects activity. Watch, download, and share the last 24 hours of clips for free.
See clearly in the dark
Cloud Cam features eight infrared LEDs and Cloud Cam’s computer vision algorithms automatically activate night vision when lighting is dim. See the camera’s entire field of view at night—not just a spotlight. Turn on/off night vision LEDs in the Cloud Cam App.
Two-way audio
Cloud Cam’s built-in mic and speaker let you stay in touch with your household. Check in with the kids after school, tell your dog to stop barking, or say hello through the Cloud Cam App.
Intelligent notifications
Cloud Cam’s motion detection and computer vision technology provides customizable notifications so you only get the alerts that matter. Get intelligent alerts like person detection with a Cloud Cam subscription. Learn more.
Start your 30-day free trial
Upgrade to a Cloud Cam subscription for advanced monitoring features like Person Detection, which lets you know when Cloud Cam sees a person. Or Zones, which lets you select areas Cloud Cam should ignore, like a fish tank or a tree outside a window. Cloud Cam subscriptions include up to 30 days of video history and support for up to 10 cameras. Change plans or cancel anytime. Learn more.
Just ask Alexa to show Cloud Cam’s live view on your Fire TV, Fire Tablet, Echo Show, or Echo Spot for a quick way to see what’s happening in another room. You can also speak or listen through Echo Show, Echo Spot, and Fire HD 10 Tablet using Cloud Cam’s two-way audio—an easy way to let your kids know it’s time for dinner. Cloud Cam is built in the same cloud as Alexa so it’s always getting smarter with more advanced alerts, detection, and features.
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Field of view |
120 degrees diagonal |
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Size |
Camera diameter (60 mm), camera thickness (42 mm), overall height (104 mm), base diameter (70 mm) |
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Weight |
142g |
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CPU |
Dual CPUs. Wi-Fi SoC and Image Signal Processor |
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Power |
Power adapter and power cord (10 ft. long) included |
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Wireless |
Single-antenna Wi-Fi with diversity. Supports public and private Wi-Fi networks that use the 802.11g/n; does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks. |
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Connections |
Wi-Fi, BTLE |
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Available colors |
White |
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Smart phone requirements |
iOS 9.3x or later; Android L or later |
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Warranty and service |
1-year limited warranty and service included. Optional 1-year, 2-year, and 3-year extended warranty available for U.S. customers sold separately. Use of Amazon Cloud Cam is subject to the terms found here. |
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Included in the box |
Camera, Amazon Key Enabled Power Cable, 5W power adapter, mounting kit, and Quick Start Guide. |
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Generation |
1st generation – 2017 release |
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Camera resolution |
Up to 1080p Full HD Resolution |
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Camera frame rate |
Up to 30 frames per second |
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Sensors |
Ambient Light Sensor |
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Ports |
One microUSB port for power |
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Audio |
5 mm x 11 mm x 3.5 mm speaker and one omni-directional microphone |
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LEDs |
One RGB LED for camera status, eight IR LEDs for night vision. To help you know when Cloud Cam is on, the status LED will glow green when the camera is on. When the green light is off, you know that the camera and microphone are electrically disconnected. |
|
Support |
Click here to view more information on the Amazon Cloud Cam support page. |
Customer Questions & Answers
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Reviewed in the United States on July 14, 2018
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Reviewed in the United States on April 1, 2019
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Reviewed in the United States on November 15, 2017
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Reviewed in the United States on January 6, 2018
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