I placed an order for a watch and used maybe $7 worth of rewards points toward the purchase. I saw the exact same watch, on Amazon, for a couple bucks cheaper. So, I cancelled the first order and placed another order for the same watch at the lower price. I contacted the support chat to find out what’s going to happen to my $7 worth of rewards points. I was passed around by 3 agents only to be told once points are applied they’re essentially gone forever. I asked how we were going to resolve this and was told they’d send me a form for feedback. Yeah, I know it’s only $7, but what if it had been a lot more than that?
Finally, I decided to do some digging under “Shop with Points” and found the following answer:
For orders that remain unfulfilled for 30 days, your points will automatically be credited back to your card account. For valid returns or cancellations, your points will be credited back to your card account.
I guess, my bad for not going to look it up first but support could have just told me to go look or maybe just copy/pasted.
Save yourself some time. Still a good card though.
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Customer reviews
Worst credit card experience as customer.
Reviewed in the United States on February 12, 2019
I applied for this card making sure my credit score was good enough to obtain it. I hate the feeling there are things out of my control so I studied all the requirements before sending the request. I'm a declared fan of all Amazon's products, this couldn't fail.After a few days I got a letter from Chase asking me for some details such as my SSN card and a proof of residence. Fair. During that day, I went to a Chase office in person to show all my papers, and they said "you're approved". Effectively, I got my card a week later. It came with a described list of all basic steps: how to activate it, sign in for online account, etc. Even my Amazon account automatically assigned this card as my default payment method. To make sure it was properly working, I bought a couple of stuffs on Amazon without using the $70 gift card. I thought "I can use the benefit later" and it worked as expected.Sounds like a nice story, right?Well, next day I tried to pay my lunch with my brand-new Amazon Prime Visa but it was rejected. I didn't pay much attention and I just called by the end of the day to Chase. Surprise was to hear they'd decided to close my card without immediate notice. In addition, they said they didn't have access to the actual reasons. They just said I had to wait seven to ten days for a letter with the reasons. I must be honest, I was totally upset with this situation and I thought to send this feedback right away. But, what is a good review without the whole story?Today I got the glorious letter. The reason? NOT ENOUGH CREDIT INFORMATION ON FILE.Really? Don't they have the chance to check this after asking me for my SSN, ID, creating a hard inquiry on my credit score, etc? Don't they have the chance to check this information BEFORE SENDING THE PHYSICAL CARD?I thought Chase + Amazon = best combination.Now, for the very first time, I cannot recommend an Amazon product.
Reviewed in the United States on February 12, 2019
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Reviewed in the United States 🇺🇸 on February 12, 2019
After a few days I got a letter from Chase asking me for some details such as my SSN card and a proof of residence. Fair. During that day, I went to a Chase office in person to show all my papers, and they said "you're approved". Effectively, I got my card a week later. It came with a described list of all basic steps: how to activate it, sign in for online account, etc. Even my Amazon account automatically assigned this card as my default payment method. To make sure it was properly working, I bought a couple of stuffs on Amazon without using the $70 gift card. I thought "I can use the benefit later" and it worked as expected.
Sounds like a nice story, right?
Well, next day I tried to pay my lunch with my brand-new Amazon Prime Visa but it was rejected. I didn't pay much attention and I just called by the end of the day to Chase. Surprise was to hear they'd decided to close my card without immediate notice. In addition, they said they didn't have access to the actual reasons. They just said I had to wait seven to ten days for a letter with the reasons. I must be honest, I was totally upset with this situation and I thought to send this feedback right away. But, what is a good review without the whole story?
Today I got the glorious letter. The reason? NOT ENOUGH CREDIT INFORMATION ON FILE.
Really? Don't they have the chance to check this after asking me for my SSN, ID, creating a hard inquiry on my credit score, etc? Don't they have the chance to check this information BEFORE SENDING THE PHYSICAL CARD?
I thought Chase + Amazon = best combination.
Now, for the very first time, I cannot recommend an Amazon product.
Style: Amazon Prime Rewards Visa Signature Card
Worst credit card experience as customer.
By Jorge Torres on February 12, 2019
I applied for this card making sure my credit score was good enough to obtain it. I hate the feeling there are things out of my control so I studied all the requirements before sending the request. I'm a declared fan of all Amazon's products, this couldn't fail.By Jorge Torres on February 12, 2019
After a few days I got a letter from Chase asking me for some details such as my SSN card and a proof of residence. Fair. During that day, I went to a Chase office in person to show all my papers, and they said "you're approved". Effectively, I got my card a week later. It came with a described list of all basic steps: how to activate it, sign in for online account, etc. Even my Amazon account automatically assigned this card as my default payment method. To make sure it was properly working, I bought a couple of stuffs on Amazon without using the $70 gift card. I thought "I can use the benefit later" and it worked as expected.
Sounds like a nice story, right?
Well, next day I tried to pay my lunch with my brand-new Amazon Prime Visa but it was rejected. I didn't pay much attention and I just called by the end of the day to Chase. Surprise was to hear they'd decided to close my card without immediate notice. In addition, they said they didn't have access to the actual reasons. They just said I had to wait seven to ten days for a letter with the reasons. I must be honest, I was totally upset with this situation and I thought to send this feedback right away. But, what is a good review without the whole story?
Today I got the glorious letter. The reason? NOT ENOUGH CREDIT INFORMATION ON FILE.
Really? Don't they have the chance to check this after asking me for my SSN, ID, creating a hard inquiry on my credit score, etc? Don't they have the chance to check this information BEFORE SENDING THE PHYSICAL CARD?
I thought Chase + Amazon = best combination.
Now, for the very first time, I cannot recommend an Amazon product.
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Beware: I didn't carry a balance, I guess Chase wasn't making enough money, so they changed the rules
Reviewed in the United States 🇺🇸 on December 12, 2013Style: Amazon Rewards Visa Signature Card
Reviewed in the United States 🇺🇸 on November 18, 2022
Style: Amazon Rewards Visa Signature Card
