I applied for this card making sure my credit score was good enough to obtain it. I hate the feeling there are things out of my control so I studied all the requirements before sending the request. I'm a declared fan of all Amazon's products, this couldn't fail.
After a few days I got a letter from Chase asking me for some details such as my SSN card and a proof of residence. Fair. During that day, I went to a Chase office in person to show all my papers, and they said "you're approved". Effectively, I got my card a week later. It came with a described list of all basic steps: how to activate it, sign in for online account, etc. Even my Amazon account automatically assigned this card as my default payment method. To make sure it was properly working, I bought a couple of stuffs on Amazon without using the $70 gift card. I thought "I can use the benefit later" and it worked as expected.
Sounds like a nice story, right?
Well, next day I tried to pay my lunch with my brand-new Amazon Prime Visa but it was rejected. I didn't pay much attention and I just called by the end of the day to Chase. Surprise was to hear they'd decided to close my card without immediate notice. In addition, they said they didn't have access to the actual reasons. They just said I had to wait seven to ten days for a letter with the reasons. I must be honest, I was totally upset with this situation and I thought to send this feedback right away. But, what is a good review without the whole story?
Today I got the glorious letter. The reason? NOT ENOUGH CREDIT INFORMATION ON FILE.
Really? Don't they have the chance to check this after asking me for my SSN, ID, creating a hard inquiry on my credit score, etc? Don't they have the chance to check this information BEFORE SENDING THE PHYSICAL CARD?
I thought Chase + Amazon = best combination.
Now, for the very first time, I cannot recommend an Amazon product.
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Customer reviews
Top reviews from the United States
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Reviewed in the United States on February 12, 2019
After a few days I got a letter from Chase asking me for some details such as my SSN card and a proof of residence. Fair. During that day, I went to a Chase office in person to show all my papers, and they said "you're approved". Effectively, I got my card a week later. It came with a described list of all basic steps: how to activate it, sign in for online account, etc. Even my Amazon account automatically assigned this card as my default payment method. To make sure it was properly working, I bought a couple of stuffs on Amazon without using the $70 gift card. I thought "I can use the benefit later" and it worked as expected.
Sounds like a nice story, right?
Well, next day I tried to pay my lunch with my brand-new Amazon Prime Visa but it was rejected. I didn't pay much attention and I just called by the end of the day to Chase. Surprise was to hear they'd decided to close my card without immediate notice. In addition, they said they didn't have access to the actual reasons. They just said I had to wait seven to ten days for a letter with the reasons. I must be honest, I was totally upset with this situation and I thought to send this feedback right away. But, what is a good review without the whole story?
Today I got the glorious letter. The reason? NOT ENOUGH CREDIT INFORMATION ON FILE.
Really? Don't they have the chance to check this after asking me for my SSN, ID, creating a hard inquiry on my credit score, etc? Don't they have the chance to check this information BEFORE SENDING THE PHYSICAL CARD?
I thought Chase + Amazon = best combination.
Now, for the very first time, I cannot recommend an Amazon product.
Style: Amazon Prime Rewards Visa Signature Card
Worst credit card experience as customer.
By Jorge Torres on February 12, 2019
I applied for this card making sure my credit score was good enough to obtain it. I hate the feeling there are things out of my control so I studied all the requirements before sending the request. I'm a declared fan of all Amazon's products, this couldn't fail.By Jorge Torres on February 12, 2019
After a few days I got a letter from Chase asking me for some details such as my SSN card and a proof of residence. Fair. During that day, I went to a Chase office in person to show all my papers, and they said "you're approved". Effectively, I got my card a week later. It came with a described list of all basic steps: how to activate it, sign in for online account, etc. Even my Amazon account automatically assigned this card as my default payment method. To make sure it was properly working, I bought a couple of stuffs on Amazon without using the $70 gift card. I thought "I can use the benefit later" and it worked as expected.
Sounds like a nice story, right?
Well, next day I tried to pay my lunch with my brand-new Amazon Prime Visa but it was rejected. I didn't pay much attention and I just called by the end of the day to Chase. Surprise was to hear they'd decided to close my card without immediate notice. In addition, they said they didn't have access to the actual reasons. They just said I had to wait seven to ten days for a letter with the reasons. I must be honest, I was totally upset with this situation and I thought to send this feedback right away. But, what is a good review without the whole story?
Today I got the glorious letter. The reason? NOT ENOUGH CREDIT INFORMATION ON FILE.
Really? Don't they have the chance to check this after asking me for my SSN, ID, creating a hard inquiry on my credit score, etc? Don't they have the chance to check this information BEFORE SENDING THE PHYSICAL CARD?
I thought Chase + Amazon = best combination.
Now, for the very first time, I cannot recommend an Amazon product.
Images in this review
Reviewed in the United States on March 19, 2018
Style: Amazon Rewards Visa Signature Card
Reviewed in the United States on February 23, 2018
Style: Amazon Prime Rewards Visa Signature Card
Reviewed in the United States on October 28, 2019
Style: Amazon Prime Rewards Visa Signature Card
NOT WORTH IT!!!!
By Mai on October 28, 2019
Where do I start? I've only had this card for 3 MONTHS! I applied for this card with my daughter as a authorized user and in the first 2 weeks of have the card it was a fraudulent place on my account. I called and sent all the information needed and NEVER got a call back or a letter back. They filed a late payment on my credit score but NEVER got back to me about how I would make a payment and NEVER sent me a bill to be able to pay for my first payment! After getting that handled they informed me that they would send a new card to me and my daughter and we would be able to use it again. The day I got it I went to walmart to buy some school supplies and the card got declined and after calling and getting everything straighten out AGAIN. I went back into walmart and got my transaction approved. Now on to today my chase account has been placed in fraudulent active AGAIN for who knows what?! I'm DONE with this credit card company! Planning to cash out my balance and shove this card in the bottom of my safe! Not worth all the phone calls, customer service,not worth the embarrassment of having a transaction decline, and also worrying about if my daughter was to use it and it being decline when she needs it the most!
By Mai on October 28, 2019
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Reviewed in the United States on May 4, 2017
Style: Amazon Rewards Visa Signature Card