Trade In & Upgrade to a new Amazon Device
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Frequently Asked Questions
What is the Amazon Trade-In program?
The Amazon Trade-In program allows customers to receive an Amazon.com Gift Card in exchange for thousands of eligible items including video games, Kindle E-readers, books, and more. The process is easy and convenient with an immediate offer and free shipping.
How long will it take to receive payment once I trade in my item?
Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The packages you sent can be tracked anytime in Your Trade-In Account.
Once your item is received and appraised, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-In Account. Once your trade-in value has been paid, you'll see the amount when viewing your gift card balance.
Qualified customers can also choose to be paid instantly when submitting a video game, video game console, video game accessory, or Kindle E-reader trade-in by selecting the Instant Payment option.
What condition do my items need to be in?
In general, all items you wish to trade in must match the exact version displayed in the Trade-In search results or on the product page on Amazon.com. You can find the full condition descriptions by visiting our Product Eligibility Criteria page.
Are there any shipping or other fees?
When submitting a trade-in, customers will print a free pre-paid shipping label for sending in all items. There are no fees. If a trade-in item is not accepted and is returned, there is no cost for return shipping.
What do I do if I lost my shipping label?
You can print a shipping label at any time by going to Your Trade-In Account and clicking the Print Shipping Label button on the trade-in order.
If you have multiple packages or other shipping questions, check out our Packing and Shipping Instructions.
Can I use the Amazon App to trade in my items?
Yes, you can use the Amazon App on both Android and iOS phones to trade in. Simply open the app and scan or search for your items. Trade-In eligible items will have a Trade-In button on the product pages.
Can I trade in an item that isn't listed in the Trade-In Store?
If your item is not listed in the Trade-In Store, then we currently do not have an offer for it. However the Trade-In program is constantly updated with new items, so check back regularly.
How long do I have to ship my items?
Please make sure your trade-in is postmarked within 7 calendar days of submission and the item meets or exceeds the product eligibility criteria in order to receive the trade-in value listed on the website.
Who do I contact with questions about my trade-in?
The most recent status of your trade-in is available online anytime in Your Trade-In Account.
If you need help submitting the items you want to trade in, you can contact Amazon Customer Service via phone, chat, or e-mail by clicking the Contact Us button on any Help page.
You can find full program details by visiting our Amazon Trade-In Program Terms & Conditions page.