Trade In & Upgrade to a new Amazon Device
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Frequently Asked Questions
What is the Amazon Trade-In program?
The Amazon Trade-In program allows customers to receive an Amazon.com Gift Card in exchange for thousands of eligible items including Amazon Devices, electronics, books, video games, and more. The process is easy and convenient with an immediate offer and free shipping.
How long will it take to receive payment once I trade in my item?
Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The packages you sent can be tracked anytime in Your Trade-In Account.
Once your item is received and appraised, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-In Account. Once your trade-in value has been paid, you'll see the amount when viewing your gift card balance.
Instant Payment may be offered on eligible trade-ins. If your submission is eligible for and you choose to participate in Instant Payment for your trade-in items, you will receive Amazon.com Gift Card(s) in the amount of the trade-in value at the time you initiate a trade-in.
What condition do my items need to be in?
In general, all items you wish to trade in must match the exact version displayed in the Trade-In search results or on the product page on Amazon.com. You can find the full condition descriptions by visiting our Product Eligibility Criteria page.
How do I unlock or deregister my device?
You must unlock your device from cloud services prior to shipping us your trade-in. You can find instructions by visiting Unlock or Deregister Your Device for Trade-In.
Are there any shipping or other fees?
When submitting a trade-in, customers will print a free pre-paid shipping label for sending in all items. There are no fees. If a trade-in item is not accepted and is returned, there is no cost for return shipping.
How long do I have to ship my items?
Please make sure to ship your trade-in by the date specified on the shipping label.
What do I do if I lost my shipping label?
You can print a shipping label from either your confirmation e-mail or by going to Your Trade-In Account and clicking the Re-Print Shipping Label button on the trade-in order. If you have multiple packages or other shipping questions, visit Ship Your Trade-In.
Can I trade in an item that isn't listed in the Trade-In Store?
If your item is not listed in the Trade-In Store, then we currently do not have an offer for it. However the Trade-In program is constantly updated with new items, so check back regularly.
Where can I find the status of my trade-in?
The most recent status of your trade-in is available online anytime in Your Trade-In Account.
Can I get my trade-in back if I change my mind?
No, once our team has started processing your trade-in and the transaction is final, the trade-in device is unable to be returned.
You can find full program details by visiting our Amazon Trade-In Program Terms & Conditions page.