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Announcement Customer Service

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In reply to an earlier post on Mar 2, 2009, 12:41:02 PM PST
The only option is to re-sell your K1 and then buy a new K2. Amazon is not offering any upgrade pricing.

In reply to an earlier post on Mar 2, 2009, 2:26:34 PM PST
Marco says:
Great post, Spad!
I found another nice shortcut: Alt+Home goes to the Kindle store
Also, try searching for @help ;)

In reply to an earlier post on Mar 2, 2009, 2:39:11 PM PST
Jesslyn H says:
NICE shortcut!

In reply to an earlier post on Mar 2, 2009, 3:16:20 PM PST
In what context does searching for @help do something useful? From inside a book, I'm just getting pointers to everywhere the word "help" shows up.

Posted on Mar 2, 2009, 4:30:24 PM PST
Spad says:
Nice shot, Marco. Now we're cookin'! Alt+Home is really useful.

Robyn, try @help from the Home screen. Marco's on a roll. :-)

Posted on Mar 2, 2009, 4:31:09 PM PST
L. says:
DARKER TEXT, PLEASE~! Along with the selections for font size, how about another selection for bold text? That would be great!

*** ~I think the developers must have been nearsighted and not a day over 45...joking aside, it is sadly, probably true~! Obviously they still don't get it!~ ***

Those of us who wear bifocals are just having a harder time reading the type!

Posted on Mar 2, 2009, 5:46:30 PM PST
Do you need to have your One-Click settings turned on in your account in order to buy books directly from your Kindle (or Kindle 2)?

Posted on Mar 2, 2009, 6:01:15 PM PST
Good Evening. This is the Official Customer Service post for 3/02/2009

Charging your Kindle battery
With Kindle 2's battery you don't need to fully drain the battery before recharging, or wait until the battery is fully charged to start using it again. The Lithium-ion battery is optimized in such a way that incomplete charging won't affect the battery life. For example, if you drain the battery halfway two days in a row while fully charging both times at night, this would only count as one charge cycle. Leaving Kindle in extreme temperatures, like in your car, will have the most negative impact on the overall life of your battery.

Leaving wireless turned on or sustained use of the wireless functions will cause the battery to drain faster. If you would like to turn the wireless off, select menu from the home screen. Use the five-way controller to select "Wireless Off". Also, downloading a large number of books at once will cause the device to index new content. If you have recently transferred or downloaded a large number of books it is recommended that you leave the device turned on and connected to the charger overnight.

As with any other aspect of Kindle, if you think that your device is not performing as it should, please have detailed notes of your usage and the battery life experienced and contact customer support:

Custom Screen Savers Customer Service does not support or provide instructions for adding custom images to your Kindle to be used as screen savers. However, should you choose to do this on your own it will not void your warranty.

Loss or Theft
If you Kindle is lost or stolen, you can always deregister the device from the Manage Your Kindle page ( so that no orders can be placed on your account from Kindle. At your own discretion, you can enter your contact information in the Personal Information section on the device Settings menu. The standard warranty and the extended warranty do not cover against loss or theft.

Posted on Mar 2, 2009, 6:29:12 PM PST
My kindle screen is frozen. Can turn it off. I bought this Kindle in August. Battery should not be dead. Have not used it that much. How do I unfreeze it?

Posted on Mar 2, 2009, 6:37:26 PM PST
Kindle 2.0.1 Upgrade

Just a few days after the launch of Amazon's new Kindle 2.0, an upgrade to version 2.0.1 began slowly rolling out. Judging from posts on the Kindle 2 forums, a few Kindles have been upgraded as of today (3/2), but most have not.

It seems unusual to push out an upgrade so soon after a product launch, and Amazon so far hasn't said a thing about it. There's no information on the Kindle support pages about this upgrade at all.

How do you know if you've received the upgrade? From the HOME page, press the MENU button. Select "Settings" from the menu. Your version number will appear at the bottom of the screen. If you press MENU again from the Settings page, you will see an "Update Your Kindle" menu item. If this item is grayed out, it means the update has not yet been pushed to your Kindle.
Posted by Ann at 2:09 PM

In reply to an earlier post on Mar 2, 2009, 10:04:01 PM PST
QuietWinds says:
Alt+G also makes the type bolder...but when the page is turn it goes back to original there anyway to make the change in type permanent or at least last for the entire book?

Posted on Mar 2, 2009, 10:57:50 PM PST
[Deleted by the author on Mar 2, 2009, 11:02:29 PM PST]

Posted on Mar 2, 2009, 11:01:05 PM PST
J. Viars says:
I have Kindles 1 and 2. Love them both. They make reading elegant. In December, 2007, it took 2 minutes to get over the accidental page turn. I never did a spreadsheet on value vs buying the actual books. I've had no problem manipulating pdfs. Content transfer was flawless. I try to sell a Kindle to everyone I meet. My book doesn't need to read to me, it doesn't need to be in color, it doesn't need to be backlit, and it doesn't need to save me money over buying actual books. I've been using Kindle for 14 months, and it's the best modern tech gadget I have. Stop all the whining.

Posted on Mar 3, 2009, 12:25:58 AM PST
Sabbarab says:
Dear CS:
Please clarify the issues with battery life.
What does Amazon really mean when stating 4 days of reading on a single charge with wireless on?
How many hours a day?
I'm very disappointed: like so many others, the battery on my Kindle 2 is draining faster than you advertise...

In reply to an earlier post on Mar 3, 2009, 5:09:08 AM PST
Lorene says:
"Customer Service post for 3/02/2009"

Once again there is no mention of the contrast problem.

In reply to an earlier post on Mar 3, 2009, 8:54:42 AM PST
Lilred says:
When I press ALt G the contrast is so much better on the screen but the minute I change the page it goes back to the way it was. Amazon Please fix the contrast!

Posted on Mar 3, 2009, 1:01:33 PM PST
I am having trouble with my K2 not keeping my place in the book I am reading when I turn it off or it goes to sleep mode. Is there a setting I need to change or is anyone else having this problem?

In reply to an earlier post on Mar 3, 2009, 7:19:53 PM PST
DollZwize says:
Hi - Yes, I ran into that too, as did someone else who advised to send the book to archive, (remove) and then look in the archive folder, click on the title and it reinstalls the book on your device - this solved the losing the page issue for me as well.

I also try to remember not to actually shut down the K2 amidst a book, but go to Home first, and then shut down - and this kept this same book from having this issue again after a second reinstall.

Posted on Mar 3, 2009, 8:58:34 PM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Mar 4, 2009, 3:51:04 AM PST
Paul says:
I enjoy reading on my Kindle 2 but I do wish that I could make the backgroud lighter. Is anything in the works to allow the contrast to be user adjustable?

In reply to an earlier post on Mar 4, 2009, 3:58:04 AM PST
The responses from Amazon customer service seem to get more vague as time goes on. Especially on the battery life issue. Amazon customer service seems to be dancing around the issue without answering a direct question.

Quite simply, the Kindle 2 battery life does not meet the claims of Amazon. 4 continuous days with whispernet on and 14 consecutive days with the radio off. THIS IS NOT REALISTIC.

I like the device but when a company bills a product with certain specifications, I as a consumer expect this to be true. In this case, its not.

Posted on Mar 4, 2009, 4:10:41 AM PST
L. says:
Dear CS:
I am considering purchasing a Kindle for my granddaughter. I already have the K-2. What changes will Amazon make to make the Kindle 2 child-friendly, or porno-proof? Caring parents need to be given the opportunity to protect their children.

MY SUGGESTIONS: on the My Kindle page there could be a selection to choose if books can be purchased or downloaded from the Kindle itself. That way, only downloading from the My Kindle page that is passworded would be possible. This would keep our children safe AND would certainly boost sales for families who would like to add Kindles for their children!

CURRENT ALTERNATIVE: Deregister after downloading? then reregister to download next time you purchase?



Posted on Mar 4, 2009, 4:22:40 AM PST
c'est moi says:
<<Amazon Kindle Customer Service says:
Good Evening. This is the Official Customer Service post for 3/3/2009:
The Kindle 2 uses the latest in electronic-ink display technology. The screen works using ink, just like books and newspapers, but displays the ink particles electronically. Every Kindle 2 is inspected to ensure it upholds to a contrast standard that results in a quality reading experience.>>

To me, this reads as: "We have no idea what to do about the lack of contrast problem, so we're pretending it doesn't exist."

In reply to an earlier post on Mar 4, 2009, 4:42:15 AM PST
Denise says:
I'm really tired of hearing the whining on this post. I have 4 kindles, 2 k1s and 2 k2s. I have also looked at the sonys. The e-ink and constrast looks the same on all of them-there is NO contrast, just like on a PAPER book!!!!! It would have to be a screen like a computer to give you contrast and back light, which would cause eye strain. If I read my kindle outside the gray looks different than if I read it under a light or a booklight- ITS HOW IT IS! I find a book light is great if my eyes are tired or the ambient light isn't enough. If you guys want to continue to complain, go to the other forums and leave this one for cs to post things to us, please.

In reply to an earlier post on Mar 4, 2009, 4:53:45 AM PST
L. Furrow, if your granddaughter is mature enough to be entrusted with a $359 device and access to an account where she can purchase thousands of dollars worth of books, I think she is capable of deciding whether or not to look at porn.

You protect your children by being *open* about porn, not shielding them from it. Unless you're a fundamentalist, in which case just give her a Bible/Torah/Koran/Book of Morman and tell her that's the only book she'll ever need.
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Discussion in:  Kindle forum
Participants:  697
Total posts:  2023
Initial post:  Feb 23, 2009
Latest post:  Mar 21, 2016

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