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Amazon should do more in a fraudulent case
on June 13, 2015
I think I am just wasting time writing this, but this must have happened to someone else. Something is definitely not right here.
I have had so many good experiences with eGift cards until this one. I bought 4 email gift cards in 1 order and they were all sent correctly to 4 recipients' emails. Two of them were redeemed within a day and I got notified via email as such. After almost 3 months, I was browsing my other orders and saw the other two were redeemed by an email address that I didn't recognize. I sent an inquiry to Amazon.com. After 10 emails, 1 phone call and 1 chat 4 weeks later, amazon.com asked me to file a claim through my credit card company that paid for the gift cards.
My initial inquiries via emails were quite frustrating as each email was responded by different support person who obviously didn't read previous emails. After two days of these emails, I called amazon.com. The support person was helpful and told me name of the amazon customer who redeemed the two gift cards. Since I didn't know the amazon customer who redeemed the gift cards and I never resent those gift cards to an email address different from the intended recipients, it was clear that the two gift cards were fraudulently sent and redeemed. They were going to investigate this case, so I thought. After 2 weeks of not hearing back from amazon.com, I followed up with the most recent email from 2 weeks prior. They came back with they will contact me when they finish their investigation. I didn't hear back from them for another 2 weeks, so I sent another followup email. This time, they came back with you need to go through your credit card company to file a claim. It was clear I wasted weeks corresponding with amazon.com thinking they are doing something, but it is clear now all they are doing is dragging this out to frustrate their customers. Just because I feel I need to do the right thing, I filed a claim with my credit card company today and I am posting this review.
So, why didn't I get an email when those two gift cards were resent to another email? Why didn't I get an email when those two gift cards were redeemed? Did I say that neither me nor my original recipients know the customer name who redeemed those two gift cards nor the email in which the gift cards were resent? How did those two gift cards get resent to an email address without my credit card number being re-entered, or was my credit card number re-entered? Amazon.com knows the customer who redeemed the two gift cards. Did they ask that customer how she got the gift cards? None of that seems to matter as they just came back after all the emails, phone call and chat, you need to file a claim via your credit card company.