Top critical review
4 people found this helpful
I loved this luggage when first purchased
on July 11, 2016
Amazon, if you can see customer reviews I hope you see this one. I loved this luggage when first purchased, but after the first usage of the small case the zip handle broke on the front pocket. I did not report this to the company, as I do not use the front pocket. When using the largest case, the front pocket ripped. I did report this to the "warranty" company as this was the instruction sent with the luggage. To say the least, I have had POOR service from this company. I had to send several emails to follow up to my "original" email just to finally get a response of " the review process will take up to 14 business days.
I am a patient person and I am often so busy at work that I forget to check my person email account when I get home. However, today I did and of course NO response (yes, we are past the 14 days to process).
As I mentioned in my email to the company, so many companies simply do not seem to care about customer service!