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Analyzing Performance Problems: Or, You Really Oughta Wanna--How to Figure out Why People Aren't Doing What They Should Be, and What to do About It Paperback – May, 1997
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Top Customer Reviews
Using many common sense examples, this book demonstrates that solutions other than training can solve your performance problems. In fact, you will discover that training may be a useless solution that will not solve your problem. Until you take apart the expected performance, look at the component parts, and identify why the performer chooses the wrong action, you cannot correct the performance deficiency.
Training as a possible solution does not appear until the middle of the book. Training is needed because a person has never performed as required and does not know how to perform as required. Training can also help when skills have decayed over time and training is needed to refresh them.
When you look at human performance, you need to remember that people will usually follow the path of least resistance. They do not choose wrong performance because they want to be wrong. They choose the wrong performance because it is the best solution for them. Mager and Pipe uncover why people make these choices and offer you a way to achieve the correct performance you seek.
Having been a training specialist for more than 20 years, I have, on occasion, tried to convince managers and chiefs why training was not a panacea, a be-all, end-all to their performance problems. If they had read a book like this, many of our discussions would never have taken place.
Mager and Pike have created an advanced performance flowchart from previous editions which enable the trainer or manager to first identify if a problem exists, its importance, and then what to do if one or both exist. The result will be selecting the appropriate strategy to solve the problem. You end up with a detective story filled with clues to help you find out the true culprit hindering expected performance.
I offer this book to any new training manager who lacks a background in training.
This book is easy to read, and takes an afternoon to get it done. The Performance Flowchart is one you want to hang in your office.
Like "Preparing Instructional Objectives," also by Mager, this is a keeper.
Mager's approach speaks directly to the issue of not making the assumption that a performance discrepancy is the fault of the employee. Neither is it always the fault of a supervisor or the result of lack of training. Mager and Pipe's book reminds you that there are many reasons for work performance issues, and it is crucial to know the reasons before we order "Improvement, or else!"
Let me also comment on the reviews that refer one instead to Covey and others. Those are fine books and certainly have their value. But they do not tell you how to actually deal with an employee's performance issue when the problem has gone on forever and no one seems to have handled it successfully. Those books inspire you to want to do something and to want to use good methods while doing it. Mager's book, however, tells you, step by step, how to analyze a performance issue and how to work with others to correct it. While you are doing that, you could certainly use Covey's thoughts, One Minute Manager concepts, Who Moved My Cheese principles and anything else that you think will add to your effectiveness.
Robert Mager has a droll style that I find appealing and Peter Pipe adds his well-organized thought processes too. This isn't a feel good book, although it is certainly not a stick and carrot book, as implied by others.Read more ›
Mager and Pipe provide a number of performance problems in brief case studies as they guide you through the Performance Analysis Flow. Is training the solution to a problem in the workplace? Not always. Mager and Pipe will show you how simple solutions can make a world of difference.
This is one book I feel every training or performance improvement professional should have in their professional library.
Most Recent Customer Reviews
very easy to read reference - loved reading this! will look for more from Robert Mager.Published 20 months ago by Andrea V
Excellent manual and flow chart. This book is a practical lucid down to earth examination of performance on the job and why people who coulda shoulda and ought to wanna do... Read morePublished on June 1, 2014 by carter paden
I think the quality of the book is pretty good. I really enjoyed the fast delivery, excellent quality. It's overall a satisfying purchase experience.Published on May 28, 2014 by Fangxin Yu
It was great. I have had copies for over 30 years.
If you do not stop us from typing more than we want to, I will never again provide feedback. Read more
This book was a required text for a course I was taking and was in excellent condition when it arrived.Published on January 31, 2014 by Christine Chisholm
This was an assigned textbook for a masters course. Unlike most reads I come across this way, this book offers a practical view of performance problems.Published on August 5, 2013 by M. Childers
In a rapidly changing world, business / management books show their age in short periods...great companies struggle, newer technology replaces new technology and recent ideas or... Read morePublished on December 18, 2011 by Camarkev
Great book! So often when there is a performance problem, management will struggle with coming to consensus on what the problem is and how to fix it with the result being greater... Read morePublished on October 27, 2011 by matthew mawhinney