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Great Promise, But Ultimately Not Applicable for My General 12 Volt Applications
on September 26, 2014
I'm returning one of the most beautifully-engineered products I've seen lately, for an odd but important reason: the 12 v cable for the output, and the 12 v connector on the battery are both odd sizes, not compatible with the more common sizes of 12 v connectors. I looked and the company does not have a cable adapter or cable assortment kit, and I couldn't find anything of the sort on Amazon or Eaby. So I called customer service, and the tech sent me a cable adapter that I kept saying wasn't going to fit based on the specs, and he insisted that it would because they tried it at the company. He sent it for free, and sure enough, it didn't work.
So, I'm sending the item back, regrettably. It's actually an extraordinary piece of work, and I suppose it would be fine for 5 v USB applications, but I'm powering several audio/video portable field appliances, many of which accept external power, all with the same size connector, except for this item.
Geez, I so hoped it would work. I almost considered keeping it anyway, trying to justify it for recharging my phone or ipad or something, but for the cost, I just couldn't justify keeping for a speculative purpose.
Highest marks for the company's excellent address of the functionality, simplicity, elegant design and superior presentation. It works beautifully, except in my case, where the 12 v application is just simply goofy. So disappointed. Hope they come around and fix this or provide cables or adapters in future product releases.