Top positive review
87 people found this helpful
Worked fine for a little while, and then it just died without warning
on September 25, 2013
I bought this Anker USB 3.0 4 port splitter on June 21st, 2013 through Amazon. The shape of the product I have looks a little different than what's pictured on this page now (mine is square-shaped), but my order history links back here so the seller must have changed the image and the design of the product. When I first got it, I was very pleased by the price, performance, size, and appearance of the splitter.
It worked well with all my USB devices - wireless mouse, Plantronics audio headset, external hard drives and more. It also worked well on both Windows 8 & 7 devices. Then one fine day about three weeks ago (early September) it just suddenly stopped working. It hadn't been dropped, damaged, subjected to extreme temperature, abused or even improperly stored (I've stored it in the little anti-static plastic sleeve it ships in, and I pack it safely inside my laptop bag).
I'm still trying to reach out to the manufacturer using the information provided by Amazon but I've had no luck. Since it's outside the 60 day return window, I cannot just return it and get my money back or a replacement. And this hasn't inspired confidence in me to buy the same product again despite the good reviews that others have posted. I'm rather disappointed that the device failed on me in such a short time. If it had died after a year or more, I wouldn't have bothered to even write this review.
Sadly, there aren't many USB 3.0 splitters in this price range to begin with, let alone find ones that have positive reviews. AmazonBasics has a comparable offering but it is extremely backordered and not available until January or February of 2014. I have a Microsoft Surface Pro, which has only 1 USB port, and it's never fun (or practical) to have to choose between plugging an external mouse, a thumb drive, or a headset. For the interim, I had to settle for a USB 2.0 splitter from AmazonBasics, since I travel a lot and can't afford to be without one.
If you're considering buying this, I would advise you to proceed with caution. The ride will be fun, but it may not last very long. Of course, as they say, YMMV (your mileage may vary).
UPDATE (3/14/14): I've been meaning to update this review but kept forgetting to. Shortly after my review, the manufacturer reached out to me and sent me a replacement at no cost to me. The replacement unit looks different from the first one I received. It's a little thicker / heftier - actually looks like the product image they use now. I've had the replacement piece since October 2013, and it has been working perfectly. I appreciate the manufacturer's prompt response to my review, and their effort to remedy the situation. I've upgraded my rating of the item from 1 star to 5 stars.