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BRITNEY AT ANKER SUPPORT IS AWESOME!!
2-23-20
(I had been previously Helped by another Customer Service Representative, who had made an Error in my Warranty Claim, and after waiting too long for my New Warranty Claim Cables, I Called ANKER again, to get Help. Britney was my Customer Service Rep., and she quickly found the Error in my Claim, and she corrected it, and my New Cables quickly Arrived!)
I called ANKER’S Support Line because I had just bought a Powerline + Cable with Lightning Connector, that was DOA. While waiting for someone to come on the line to help me, I heard the Background Recording say, that all ANKER Products have an 18 Month Warranty! I was very pleasantly surprised! I thought that they might have a 90 Day, maybe a one Year Warranty, which I knew I had to be past, but 18 Month? My previous Cable was probably still in Warranty!
I am pretty rough on Cords, and I had bought 3 Cords in 3+ Years.
In only 3-5 Minutes, “Britney” at Customer Support came on the Line, Identifying herself. I explained that I had bought a New Cable, but hadn’t Tested it before the 30 Day Return Window at Amazon, using my previous one until it was absolutely Dead, and when I tried my Brand New Cord, I found out it was Dead! I mentioned that I had just heard the Recording say that all ANKER Products are under Warranty for 18 Months, and that my previous Cord is also probably within a Warranty. Britney asked for the Order #’s for them on Amazon. I did a Search for (All Orders) just Entering (ANKER) in the Search Box. Wallah! All three Orders came up, and I read the Order Numbers to Britney, for my most recent, and my previous Cord Purchases. She first said that she just sent off the Order for replacing my most recent Cord that was DOA, then I read to her the Order Number for the 2nd Cord I Purchased, and I was extremely pleased to hear that it too was still under Warranty! My 3rd Cord, was bought too long ago, and wasn’t under Warranty any more, which wasn’t a surprise to me, and I was completely fine with. Had I known there was an 18 Month Warranty on the Cords, 2 Years ago, I could have had it replaced back then! WOW! The whole time I was being helped by Britney, she was SUPER helpful, and extremely Polite, and extremely Helpful! ANKER Support is really Setup to easily process your Warranty Claim, and there was not even a hint of them trying to deny your Claim, but instead, to send out to you, Brand New Cables to replace every Covered Product!
The Treatment I received by ANKER’S Customer Service, the ease of their determining if your Product is still Covered under Warranty, and the Speed at which they are able to Process your Claim, and the Professionalism of their Staff, (Britney in this case) has made an indelible mark upon my Mind, and because of this, when I am looking to get my next Electronic Products, (Probably a Backup Battery Charger) I will be Buying it from ANKER, and you should consider it too!!
Thank You so much Britney!! You are such an Observant, Efficient, and a very Professional Customer Service Repr
##Britney##
Product Description
PowerLine+ Lightning
The Premium Heavy-Duty Charging Cable
Unrivaled Durability
PowerLine+ may be the last cable you'll ever need. Proven to last at least 10 times as long as other cables, it boasts a bend tolerance 10 times higher.It is simply one of the most durable cables, ever.
End-to-End Strength
Exceptional tensile strength is provided by double nylon-braiding and precision laser welding. PowerLine+ is built to withstand any yanking, twisting, stretching, or dropping that it might possibly be subjected to.
Customizable Cable Length
Wind up PowerLine+ and bind it using the adjustable strap for easy transport and storage. It also allows convenient cable length adjustment to avoid trailing cables across the floor when charging.
Compatible With:
iPhone 7/7 Plus 6s / 6s Plus / 6 / 6 Plus / 5s / 5c / 5, iPad Air / Air 2, iPad mini / mini 2 / mini 3 / mini 4, iPad (4th generation), iPod nano (7th generation) and iPod touch (5th generation).
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Your Life Your Way
For the longest time I've always used the regular apple lighting cable with the assumption they were the best. After having gone through so many of them and having lots of them looking like they've been used to tow small aircrafts. They bunched up, got tangled and not to mention the cable looked like it's been up a chimney flume for the past few years. The now off-white, mangled mess of wires got me thinking, there has to be a better cable out there. After buying everything Anker for a while I decided to purchase one of their cables for my car, the 6 FT. After falling in love with that one I got a 10 FT one for the house and oh my, it's awesome! The black and red may have matched my cars interior, but in the house it strikes a huge contrast on everything else and it's quite nice. It's easy to spot and if I were to ever take it out with me or have guests over no one can claim it's theirs because this looks nothing like the standard lighting cable. This is also good because it's breaks up the similarly of iPhone users (opening ringtone, anyone? I cannot tell you how many times in a public place that ringtone went off and about 10 people in the vicinity pull out their phones) Aside from these benefits, the durability is a big takeaway here. Checkout counter lightning cables have been nothing but absolute garbage and it's starting to look like people are recognizing that. I guess that's also why anker has 10+ million happy users and counting. This cable feels like it could be actually used as a towing hitch in an emergency, and it's bright red enough to appear to be one for safety reasons. The final, and my favorite thing about this cable is the speed. The charging rate of this, even when using a 5W adapter, is incredible! I would even go so far as to say it can charge my phone at least 10% quicker then a typical lighting cable. Overall this cable was a great purchase in my opinion and will probably last me until the next time Steve Jobs creates a new cable from beyond the grave.
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