Top critical review
10 people found this helpful
Anker comes through with good customer service
on March 15, 2017
This seemed to charge OK, but did not turn on. Could not get iPhone to recognize it via Bluetooth, and did not play sound even when plugged directly into the iPhone. I assume this was a defective unit. Thanks Amazon for good return policy.
P.S.: A day after I posted this, Anker emailed me to ask for details and offer to replace the item (free shipping both ways). I had already returned the speaker to Amazon, but appreciate their good customer service.
P.P.S.: Anker insisted on sending me another speaker to try, which arrived promptly. Their email suggested pressing the start button (actually just a little symbol on the back of the speaker) for a longer time. After charging the speaker overnight, I tried steady pressure on the start button - after four seconds, it made a whooshing sound and turned on. It connected easily via Bluetooth to my iPhone (no password/code needed) and played a podcast clearly. I tried it as a speakerphone; it didn't sound great using Bluetooth, but when I plugged it directly into the iPhone with the included cord, the sound was really quite good. I plan to use it for small-group business calls.
Anker, I really appreciate your good customer service. Please consider revising your user instructions to say, "press the start button until you hear start-up sound" or something similar. This is not indicated in any way in the current instruction manual.