Top critical review
16 people found this helpful
applecare protection for 2 iphones
on March 3, 2011
Everything went well at first. I received both plans which require registration with applecare. I registered my phone on the applecare protection plan on line without any problem. Registering the 2nd phone with its protection plan became a nightmare -th e website wouldn't accept the registration. I emailed them and they responded with a request for an ORIGINAL INVOICE - all I had was an order confirmation from amazon which I sent them. They responded negative - not good enough - they needed an ORIGINAL INVOICE - and they didn't want it emailed but SCANNED. So I scanned the amazon order confirmation and I got the same email back from applecare. Finally called them (didnt want to do it because this became ridiculously time consuming) and I explained it to at least 3 people. Finally got an intelligent agent on the line and she still insisted I send AN ORIGINAL INVOICE, even after I explained to her that the first phone was easily registered on line. She eventually relented - asked me for a minute registration number on the package which needed a magnifying glass to read, and then registered the phone.
It was a ridiculous two weeks. By the way, I also called the vendor (A1) for an original invoice - of course they referred me to amazon.
Somebody ought to talk to somebody to prevent such run-arounds