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Date First Available
November 2, 2013
Warranty & Support
Amazon.com Return Policy:
You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here
Came fully charged in sealed apple box with all accessories! I was slightly hesitant on buying technology through a 3rd party but I'll never pay full retail at an Apple Store again! Got free 2 day shipping with Amazon prime also! Extremely pleased.
Our company purchased this as a prize and when the recipient contacted Apple to register the iPad Air to set up the one-year warranty and purchase an additional two year warranty she was told that there were only 201 days left on the warranty and there was no extended warranty purchase available. She was told the iad unit is 2-3 years old, it is a refurbished unit and they do not extend warranties on refurbished units. The serial number on the box did not match the serial number within the unit itself. Nowhere on the description does it state refurbished, three different people read the description prior to placing the order. We never would have ordered it as a prize!
Order was 09/16/16 and as of 10/24/16 still haven't received a reply regarding my negative review. DO NOT ORDER ANYTHING.
It was advertised as "New, in sealed package" but it came in an open box, completely unsealed, with greasy finger prints smeared across both sides. And to top it off, there were a half dozen scratches on the screen. Returned right away.
I use an Apple iPad about 6 to 8 hours a day. I own an iPad 2 and 3 and now this new iPad Air version. My main reasons for updating were that I literally fill up my 64 GIG iPad every day or two with videos and photos that I shoot. Having this larger version at 128 GIG allows me to work longer and add more to my iPad. In addition this new version is much lighter and easier to use all day long. Even though the battery is smaller in capacity than my iPad 3 the battery life is longer and it is very noticeable. This is because the faster A7 CPU and the motion chip actually use less power.
Please watch my video as I go into more details in it.
I immediately noticed the increase in speed. The unit connects to the WIFI faster, synchs with iTunes faster, downloads emails faster and speeds up your web browsing. The differences are very noticeable and enjoyable as a user. The dual speakers are a nice change but I also use a lot of Bluetooth speakers to enhance the sound of the iPad.
In my video I do a size and weight comparison to an iPad 2, an iPad 3 and the iPad Air. I also show how the basic set up takes place and for advanced users you can just speed through that portion of the video. The iPad 2 weighs 1 pound 5 1/8 ounces, the iPad 3 weighs 1 pound 7 1/8 ounces, and the iPad Air weighs 1 pound and ¼ ounce. The iPad Air is narrower but has the same screen size. The left and right edges of the iPad are thinner on the sides of the useable screen and you can see that in the video.
Here are the key improvements for me: * Much lighter in weight * Thinner, smaller design with the same screen size * Much faster when synching with iTunes * Much faster when browsing the web * Much faster when downloading emails * Stronger WIFI connection and faster WIFI synching * A more powerful AC wall adapter with 5.2 VDC and an output of 2.4 Amps. It charges at 12 watts of power. It operates at 100 to 240 VAC and 50/60 Hz and it is UL approved. It features folding AC wall plugs for easy packing when traveling. * Lower CPU and motion chip power consumption that makes the smaller/lighter internal battery last longer! This is very noticeable! * As usual a beautiful high resolution retina screen with 2048 by 1536 resolution at 264 pixels per inch. You can see the difference in the photos, videos and reading quality of the screen. * Dual speakers in the bottom * Free high quality Apps * iPhoto * iMovie * GarageBand * Pages * Keynote * Remember to download these from Apple!
Overall this is a superior product that really outperforms the older iPads that I have. I was disappointed that the new iPad Air did not have the home button with the fingerprint sensor built in. Since I have used it with my iPhone 5S I have really become attached to it and it just seems like a way to cheapen the unit and be more competitive instead of showing and using the enhanced technology. I would have paid a little more for the iPad Air with that sensor.
This is still a 5 star product and I recommend it as a very good tablet.
Worked for less than one month. They sold it to me claiming it was new. Touch screen stop working, contacted apple. Apple informed me iPad is NOT new and had previous repairs to it. Do not buy, Sending back. FORTUNE TECHNOLOGY sold it to me.
I love my new ipad air! I mostly have PC or android products so had to be convinced to purchase an apple tablet. The ipad air is perfect! It's paper thin and light-weight, lightening fast, easy to use and navigate, has a super sharp screen image, wi-fi works great. There are so many apps for the ipad and they work seamlessly. I downloaded the kindle app because I read lots of e-books; it works perfectly! I debated whether to get the smaller ipad mini (easier to hold device for reading) or the larger ipad air; I'm glad I got the larger screen - easier to use for web browsing and not that difficult for reading books. The Safari browser works great too and easy to save weblinks. The battery lasts all day with moderate use but needs to be charged every night (I think this is standard for tablets). The only negative - my husbands wants to use it too :-)
I've had this iPad Air for more than a year now. Still have my iPad 2. I'm not really impressed. Yes, it is faster than the earlier model, but it freezes and locks up on videos way more often than the 2. It also has an issue with videos continuing to play audio in the background after you have shut down the video and you can't shut it off without closing the entire window. Never had that problem on the iPad 2. It seems that Apple is not really improving the newer models since Jobs passed away. Everything just seems like cosmetic improvements over real improvements.