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Apple Pro Training Series: OS X Support Essentials 1st Edition

4.6 out of 5 stars 28 customer reviews
ISBN-13: 978-0321887191
ISBN-10: 0321887190
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  • Apple Pro Training Series: OS X Support Essentials
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  • Apple Pro Training Series: OS X Support Essentials 10.9: Supporting and Troubleshooting OS X Mavericks
Total price: $92.85
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Editorial Reviews

About the Author

Kevin M. White, the author of the best-selling predecessor Apple Training Series: OS X Lion Support Essentials, has dedicated most of his life to mastering Apple technologies so he can share them with the world. He has worked his way through various technical roles for the University of Kentucky, finally becoming technology coordinator for the College of Communications. After college, Kevin used his technical and presentation skills to spread knowledge of all Apple products in venues ranging from small corporate groups to sold-out crowds at Macworld Expos. He has been an Apple Authorized Trainer since 2002, and has also been a Systems Engineer at Apple.

Gordon Davisson has spent over 20 years working with Apple hardware and software. Over the course of his career, he has owned an Apple reseller, designed and implemented networking solutions and taught multiple Macintosh and OSX classes, and acted as a consultant on Mac systems. Gordon is  an Apple Certified System and Apple Certified.  He also enjoys sharing his knowledge through various online forums and discussion boards and has contributed to or written several other books including Mac OS X Support Essentials v10.6 and OS X Lion Support Essentials Student Workbook.
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Product Details

  • Series: Apple Pro Training
  • Paperback: 888 pages
  • Publisher: Peachpit Press; 1 edition (November 22, 2012)
  • Language: English
  • ISBN-10: 0321887190
  • ISBN-13: 978-0321887191
  • Product Dimensions: 7.4 x 1.8 x 9.1 inches
  • Shipping Weight: 3.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (28 customer reviews)
  • Amazon Best Sellers Rank: #1,013,791 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Paperback Verified Purchase
I used Kevin White's OS X Lion manual to study for my certification along with the objectives that Apple provided & attended the OS X Lion class in Orlando earlier this month.
Part of what your class tuition pays for is a copy of Kevin's OS X Lion manual & also a student activity manual that you could only obtain by attending the class. The book was more than helpful in studying for the exam so I had no hesitation buying the Mountain Lion version. After purchasing this newer edition for Mountain Lion I was both surprised & happy to see that this book includes the student activities after each reading. This book is written in the exact way that the Apple Authorized Training Centers classes are structured. It is written for both self learners & those who might like to attend a training course taught by professionals. If you are the type that can sit at home, read along & follow written directions this book is for you. If you're not that type of person, this book is still for you. Both authors, White & Davisson, note which exercises you can do on your own & which ones are to be followed along which training professionals. I have had this book for about a week now & I have used it to successfully upgrade to Mountain Lion. I am currently on lesson 6 & I am building a lot of confidence using OS X Mountain Lion. Great job to both Kevin White & Gordon Davisson. 5 stars & I definitely recommend it to anyone studying for the Mountain Lion Exam or for anyone who just want to learn to use their Mac computers to its fullest potential.

Also here is the link to the pdf file with the lesson review questions & answers for the book:
[...]
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Format: Paperback
This books is an unfortunate step backwards from previous Apple Certification study guides. Although the basics of the ACSP exam have changed little over time, this book is a radical departure from it's 10.7 predecessor.

Having used the Peachpit study guides for all exams starting with 10.5 Leopard I noticed a clear shift in the style of this book. Previous editions focused much more on the practical information you need to pass the exam with clearly delineated exercises to practice what you learned. This edition made it extremely difficult to read it solely as a study guide. Too much space was given to exercise examples rather than detailed information. Moreover the exercises were divided into isolated chapter examples for self-study in a separate tract using downloaded exercises - leading to each chapter often repeating exercises for the two different tracts thereby adding heft without value. One or both of these sets of exercises could have easily been downloaded.

The book assumes absolutely no prior knowledge of the Macintosh operating system and seems to have more of a novice focus as compared to previous editions and includes more troubleshooting and practical tips that experienced users who simply want to pass the exam will find annoying as they aren't on the exam and do not assist at all in certification.

The unacceptable flaw in this edition was the removal of the quizzes at the end of each chapter to test your knowledge before moving onto the next section. The quiz much be downloaded as a pdf which the reader can then print. To properly study, you'll need to split the pdf into individual chapters as it lets you see the questions and answers for the next section before reading the book.
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Format: Kindle Edition Verified Purchase
I'm an IT consultant for PC's - been using them since DOS. I am blown away that there can actually be a "user's manual" for the OS from a technical perspective. Very well written and very informative and appears very complete. Nicely laid out. I highly recommend the ebook version as you can search and make your own highlights and bookmarks. This book has been incredibly helpful in teaching this old dog some new tricks!!!
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Format: Kindle Edition Verified Purchase
For me, it's hard to rate the entirety of the content thoroughly because I've been supporting Apple products for over 10 years, and the bare fundamentals of Mac OS X haven't changed much over the years. Therefore, a lot of the content to me was "yeah yeah, I already know this..." However, I can say that I wouldn't have passed the test without reading this book. It's written to the test in so much that if you digest the content you will pass, but it has enough extra content that even someone like myself will pick up a few new tips and tricks, particularly when it comes to flagship marketing features like Time Machine and the Mac App Store. If you need the certification, I strongly recommend reading the book. If you already have a basis of Mac support knowledge, you can knock the book out in 2-3 days and go pass with flying colors.
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Format: Kindle Edition Verified Purchase
I was a little worried that the kindle edition would have compromised the rendering of the print book but it was fine. I have the old kindle that renders in b/w. I also have the kindle on an ipad and it does a great job replacing the print version. The book itself is great. There are some things that are a little brief but that is fine. I like the fact he keeps reminding in certain areas of the book of the "gotcha" moments in order to continue with the exercises or proof of concepts, i.e. in order for this to be true this also has to be true too.
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