Top critical review
30 people found this helpful
Refurb had old battery and missing screws
on August 21, 2016
I've bought two iPhone 5 from this merchant, one in June and another in November 2015. Overall the phones are functional, but I've discovered refurbishment flaws that lead to my low overall rating. Soon after my wife started using her phone, she noticed that her battery charge was erratic (dropping from 60% to 10% to in a matter of minutes) and didn't last very long overall. After a few more months, we installed the app "Battery Life" (which I highly recommend) and we quickly figured out that her battery already had 700+ cycles and was in "Very Bad: 41% battery life level" condition. I contacted Resell Cell for assistance, and they responded "Im not sure how you would like for my company to test the battery life of a phone. there is no such way, we get our phones to 100% full, leave them on for 20 min and see what their % is." Well actually there is a quick, easy and accurate way to check battery life and that is with the app "Battery Life." Resell Cell told me "We do not offer any warranties on phones after 8 months. However, at a local repair shop, a battery change should not cost you more than $10-20." so I bought a Scanditech replacement battery (also highly recommended) on Amazon and changed the battery myself. While replacing the battery I discovered that the two screws at the bottom of the phone (near the speakers) were missing and inside the phone the protective cover plate for the LCD connectors was also missing. As best as I can tell, when Resell Cell refurbished the phone, they neglected to reinstall the cover plate and bottom screws. When I informed Resell Cell of what I perceived as a poor refurb, they replied "you threatening me with negative reviews is taken very serious." Sigh. At the end of the day, and after I replaced a battery at my own expense, both phones work pretty well, but Resell Cell seems to me to do some sloppy refurbs and have paranoid and unfriendly customer service.