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AppleCare Protection Plan for Mac Laptops 15 Inches and Above (NEWEST VERSION)

4.7 out of 5 stars 303 customer reviews
| 169 answered questions

List Price: $349.00
Price: $299.00 & FREE Shipping. Details
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15-Inch Laptops & Up
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  • The AppleCare Protection Plan gives you direct, one-stop access to Apple's award-winning telephone technical support
  • With the AppleCare Protection Plan, you can extend your service coverage to three years from the computer's purchase date.
  • You can call Apple's award-winning technical support experts as often as you like and get your questions answered.
  • Global repair coverage for your Mac - both parts and labor - through convenient service options.
  • NOTE: The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty.
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Frequently Bought Together

  • AppleCare Protection Plan for Mac Laptops 15 Inches and Above (NEWEST VERSION)
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  • Apple MacBook Pro MGXC2LL/A 15.4-Inch Laptop with Retina Display (OLD VERSION)
Total price: $2,498.00
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Product Description

Style: 15-Inch Laptops & Up

Product Description

Overview Service and support from the people who know your Mac best. Every Mac comes with complimentary telephone technical support for 90 days from your Mac purchase and a one-year limited warranty. With the AppleCare Protection Plan, you can extend your service coverage to three years from the computer's purchase date. You can call Apple's award-winning technical support experts as often as you like and get your questions answered. And if you need repair service, we offer convenient service options around the world. MacBook Pro - AppleCare Protection Plan For up to three years from your computer’s original purchase date, the AppleCare Protection Plan gives you direct, one-stop access to Apple’s award-winning telephone technical support for questions about Apple hardware, Mac OS X, iLife, and iWork. And you get global repair coverage for your Mac — both parts and labor — through convenient service options. What's in the Box Getting started guide Terms and conditions Important Note The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty.

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Because Apple makes the hardware, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Extend the complimentary service and support on your Mac to three years from the original Mac purchase date with the AppleCare Protection Plan. You get direct telephone access to Apple experts for technical questions, and you get global repair coverage--including both parts and labor--for your Mac and select Apple peripherals.

This version of AppleCare covers purchases of MacBook Pro laptop computers with screens 15 inches and larger.

AppleCare Protection Plan for MacBook Pro 15/17 timeline

 

AppleCare Protection Plan for MacBook Pro 15/17 Apple MacBook Pro with 15-inch screen
One stop for technical support
  • Direct access to Apple experts
  • Global repair coverage (may be subject to certain restrictions)
  • Mail-in repair for Mac notebook computers: Mail in your Mac using a prepaid shipping box provided by Apple (availability depends on the location of the Apple Authorized Service Provider; Apple may also request that the customer replace components with readily installable parts)
  • Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider
Apple hardware coverage
  • Your Mac computer
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule (must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage)
  • Apple display purchased with your Mac
Software support included
  • Using Mac OS X*
  • Quick how-to questions about iLife and iWork
  • Connecting to printers and AirPort networks

AppleCare Protection Plan (APP) Sales into the State of Florida
Resellers are not permitted to sell the AppleCare Protection to consumers in the State of Florida. Consumers resident in Florida may purchase the APP from Apple directly through the Apple Retail Stores or the Apple Online Store (store.apple.com).


** For Mac computers preconfigured with Mac OS X Server, the AppleCare Protection Plan covers server administration and network management issues using the graphical user interface of Mac OS X Server. For advanced server operation and integration issues, purchase Mac OS X Server Software Support.


Product Information

Style:15-Inch Laptops & Up

Technical Details

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Brand Name Apple
Item model number MD012LL/A
Operating System Mac OS X
Item Weight 1.6 ounces
Product Dimensions 0.9 x 5.3 x 5.3 inches
Item Dimensions L x W x H 0.9 x 5.3 x 5.3 inches

Additional Information

ASIN B004R6NWBC
Customer Reviews
4.7 out of 5 stars 303 customer reviews

4.7 out of 5 stars
Best Sellers Rank #11 in Computers & Accessories > Warranties & Services
#20 in Electronics > Service & Replacement Plans
Shipping Weight 1.6 ounces (View shipping rates and policies)
Domestic Shipping Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
International Shipping This item is not eligible for international shipping. Learn More
Date First Available March 8, 2011

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Manufacturer’s warranty can be requested from customer service. Click here to make a request to customer service.

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Style Name: 13-Inch Laptops & Under
Please note, this version of the Applecare Protection Plan is only for the Macbook, the Macbook Pro 13" and the Macbook Air.

The Macbook Pro 15" and 17" are covered under another version of the Applecare Protection Plan - AppleCare Protection Plan for Mac Laptops 15 Inches and Above (NEWEST VERSION) - For Portable Apple Computers 15 Inches and Above

The Applecare Protection Plan - an expensive but necessary requirement if you buy an apple laptop.

Why is it a requirement? Because Apple doesn't make the hard drives or the logicboards (motherboards) or the processors or the DVD burners inside their machines. Apple sources its parts from component manufacturers like Seagate, Nvidia, Intel, Sony etc etc. These parts just like all electronic components can and may fail after a period of time. Once a part fails, Apple is generally known to charge extremely high fees to repair or replace parts.

For example - Motherboards - $800 to $1200. Superdrive replacement - $200 to $300. LCD screen replacement - $500 to $600) It's better to be pay for Applecare once than pay Apple exorbitant repair fees every time a part fails.

Basically, the A.P.P. is a 2 year warranty extension to your apple laptop (that comes with a one year hardware warranty), it provides unlimited phone support and hardware diagnosis. It also offers Mail-in repair for Mac notebooks using a prepaid shipping box provided by Apple and service by an apple store or an Apple Authorized Service Provider.

Every mac (just like any other computer maker) comes with a 1 year standard warranty with 90 days of telephone support.
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16 Comments 209 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Style Name: 15-Inch Laptops & Up
AppleCare is both an extended warranty and an extension of phone support. It extends the warranty from one year to three, and phone support from 90 days to three years. Note that if you purchase a display at the same time you purchase your MacBook Pro, AppleCare for your computer also covers your display.

It's impossible to predict if you'll get your money's worth out it or not, as that will be determined by whether or not your MacBook Pro needs any repairs in the second or third year and how likely you are to need the extended phone support. I'll just tell you my story so you'll understand why I gave AppleCare five stars.

I purchased AppleCare with my first MacBook Pro, which I bought in May, 2006, along with a 30" Cinema Display. The computer, just over five years old at this point, has never needed a repair. However, the batteries in that model clearly had problems. If you don't use the computer on the battery a fair bit the battery goes bad. Once that happens, you can still use the computer on the battery, but at some point the computer will just shut down. No warning, it doesn't go to sleep, and the battery indicator in the menu bar says it still has plenty of charge.

I had at least three batteries replaced under AppleCare, maybe four, and the last one was actually after the three years of AppleCare were up. But I fussed at them for using what I considered a faulty design for the batteries and in the interest of customer satisfaction they gave me one last battery, which they didn't have to do.

The display, on the other hand, did need a repair. It just died and wouldn't light up. I called Apple and explained the problem. They shipped me a box overnight. I packed up the display and called FedEx to arrange a pickup the next day.
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1 Comment 46 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Style Name: 15-Inch Laptops & Up
FULL DISCLOSURE - Parts of this review are the same / similar as / to my review of the A.P.P. for 13" Macbooks as both are essentially the same products.

Please note, this version of the Applecare.Protection.Plan is ONLY for the Macbook Pro 15" and 17".

The Macbook and the Macbook Pro 13" are covered under another version of the Applecare Protection Plan -AppleCare Protection Plan for Mac Laptops 13 Inches and Below (NEWEST VERSION)

The Applecare Protection Plan - an expensive requirement if you buy / own an Apple notebook.

What most people don't know is that Apple doesn't make the logicboards (motherboards) or the processors or the hard drives or the DVD burners inside their Macbooks. Like all computer manufacturers, Apple sources its parts from component manufacturers like Seagate, Nvidia, Intel, Sony etc etc. These parts just like all electronic components can and may fail after a period of time. Once a part fails and if your macbook pro's one year standard warranty is over, Apple charges extremely high fees to repair or replace parts.

For example - Motherboard replacement - $1000 to $1200. Superdrive replacement - $200 to $300. LCD screen replacement - $800 to $1000. It's better to pay for Applecare once than pay Apple exorbitant repair fees every time a part fails.

Basically, the A.P.P. is a 2 year warranty extension to your apple laptop's standard one year hardware warranty. It provides unlimited phone support and hardware diagnosis. It also offers Mail-in repair for Mac notebooks using a prepaid shipping box provided by Apple and service by an apple store or an Apple Authorized Service Provider.
Read more ›
15 Comments 89 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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