Currently unavailable.
We don't know when or if this item will be back in stock.

Have one to sell? Sell on Amazon

AppleCare Protection Plan for iPod touch and iPod classic (NEWEST VERSION) [Retail Packaging]

4.3 out of 5 stars 55 customer reviews
| 11 answered questions

This item at this price, sold by Amazon.com, is currently reserved exclusively for Prime members.

Try Prime for free

Prime free trial and invitee customers: We will automatically apply an Amazon.com Gift Card to your Gift Card Balance in the amount equal to the Prime exclusive discount after you become a paid Prime member. If you cancel your paid Prime membership or return the qualifying smartphone within the first 3 months of your paid Prime membership, we may void your Gift Card or charge you in the amount of the Gift Card. Terms and Conditions apply.
Currently unavailable.
We don't know when or if this item will be back in stock.
  • Extend repair and telephone support coverage of your iPod to two years
  • Can be added at any time during the iPod's one-year Apple hardware warranty
  • Covers iPod, battery, earphones, and other accessories included in iPod box
  • Provides expert support for both Mac and Windows users
Currently unavailable. We don't know when or if this item will be back in stock.

Product Features

  • Size (LWH): 5.3 inches, 0.5 inches, 5.3 inches
  • Weight: 1.6 ounces
  See more technical details

Product Description

Product Description

For up to two years from the original purchase date of your iPod touch or iPod classic, the AppleCare Protection Plan gives you direct, one-stop access to Apples award-winning telephone technical support for questions about using your iPod. And you get global repair coverage - both parts and labor - on your iPod, its battery and included accessories.

Amazon.com

Every iPod comes with complimentary single-incident telephone technical support within 90 days from the date of purchase and one year of hardware service coverage. The AppleCare Protection Plan for iPod extends your service and support coverage for your iPod, its included accessories, and iTunes to two years from the original purchase date of your iPod.

This AppleCare plan (MA518LL/B) cover the iPod touch and iPod classic. With this plan, you get direct access to Apple experts for answers by phone and anytime access to web-based resources. Should your iPod or the included accessories need service, Apple-authorized technicians will repair it or provide a replacement using genuine Apple parts. (For iPod shuffle or iPod nano, see the MA964LL/B AppleCare Protection Plan.)



Extend your coverage to two years of service and expert telephone support.

Key Features
Comprehensive service and support

  • Extends telephone support up to two years
  • Extends hardware coverage up to two years
  • Provides expert support for both Mac and Windows users
Protection for the iPod and iTunes solution
  • Covers iPod and included accessories: iPod battery, iPod earphones, other accessories in the iPod box
  • Supports iTunes and connection with iPod
Quality and convenience backed by Apple
  • Offers award-winning technical support
  • Provides a convenient toll-free telephone number
  • Guarantees genuine Apple replacement parts
  • Permits transfer of the plan between owners

Investment protection
Apple recommends that you purchase the AppleCare Protection Plan with your new iPod to take maximum advantage of the coverage the plan provides. This comprehensive plan is available for all iPod models within their one-year limited warranty that connect to either Macintosh computers or Windows PCs.

One Number to Call for Help
Because Apple creates both the iPod and iTunes, they form a truly integrated solution for digital music and more. If you ever have a question about their use, you'll have direct telephone access to Apple's own technical support group--the people who know iPod and iTunes best. AppleCare representatives can help troubleshoot your iPod and its connection with iTunes. Apple offers the same complete service for both Mac and Windows users.

Peace of Mind at Home or on the Road
With iPod, you can take your entire music collection everywhere you go. But should your iPod need service, the AppleCare Protection Plan gives you the peace of mind of knowing that Apple provides global repair or replacement coverage.


Product Information

Product Dimensions 5.3 x 0.5 x 5.3 inches
Item Weight 1.6 ounces
Shipping Weight 1.6 ounces
Domestic Shipping Item can be shipped within U.S.
International Shipping This item is not eligible for international shipping. Learn More
ASIN B0045EPIG8
Item model number MC249LL/B
Customer Reviews
4.3 out of 5 stars 55 customer reviews

4.3 out of 5 stars

Warranty & Support

Product Warranty: For warranty information about this product, please click here

Feedback

Would you like to give feedback on images?
Would you like to tell us about a lower price?

Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Verified Purchase
It was very challenging to find the details of what is covered. Originally the Apple site simple said "Your iPod" but that is not the case. It covers additional support questions for a year and extends the manufacturers defect coverage for a year. It also covers the headphones and power/USB cable. None of which was worth it. What you really want is accidental damage coverage which is the most likely problem you will experience.

The plan is designed to make money for apple with very little incremental cost to them. ou are better off getting an instore warranty. Many Visa/Mastercard have an extended warrany benefit that extend the manufacturers warrant and covers loss or damage. It is probably easier to use an instore plan but is it worth 25% or more of the cost of the iPod.

I say Stay Away from the Apple Care plan!

Note: I purchased two plans and called Apple 4 times now. None of my problems have been "covered" and each time they tell me to go see a Genius at the Apple store.
7 Comments 113 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
What happened? The play spot on the click wheel seemed to have died. Luckily I bought the Apple Care protection for it. So it's a year and a half after I got the pod and noticed that it was still under Apple Care. Thinking that the RMA process would be annoying and time consuming, I decided I would short circuit the phone portion of the process and made a reservation at the Genius Bar in the Apple store in the local mall for the next day. I showed up, showed the guy my ipod and he agreed that the button was dead... Whereupon he disappeared into the back for a couple of minutes. I figured he was trying to get info on how to start an RMA on an old gen bit of kit... instead he brings out a NEW (or referbed, can't tell... it was blemish free, anyway) iPod, hands it over and tells me that the serials have been transferred and the remaining time on my extended protection plan has been transferred as well. All I had to do was go home and plug it into itunes.

Are protection plans worth it? Most of the time no.. but even so I'll still buy Apple's just because if it IS needed, it's so easy to work through. Ask others about the hoops that have to be jumped through for most extended warranties... The bother itself makes them not worth while most of the time. If they worked like Apple's, I'd buy them more often... and I'll always get the Apple flavor.
Comment 58 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Verified Purchase
If you don't know what an Applecare Protection Plan is, it's simply a number. It's just a box with only one important thing.....the number to register your product with Apple to get an extended warranty as well as technical assistance from Apple's great team. It's worth the money, IMO. However, there's no sense in paying more than you have to for a number. Buy it at Amazon.com and save! There's absolutely no difference.
Comment 15 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Verified Purchase
First let me say that with the exception of high price items such as big screen televisions and such - I have a fundamental disdain for extended protection plans.Most are backed by third party companies and while many may sound good - you end up having to jump through hoops of fire to get the service promised - if you end up getting anything of the promised benefits at all..

That said, I was skeptical in purchasing this protection - but wow, am I glad I did. Your entire ipod is covered including the peripherals that come with it, ear phones and so on.Unlimited tech support plus free repairs or replacement. While my new ipod classic was charging - I called the 800 number to register. Not only did the Apple rep already have all my contact information, she couldn't have been more helpful.

No wonder Apple continues to rank #1 in customer service. I've called a few times now and the service has been impeccable.Considering the cost of the ipod, what you'll invest in buying docking systems, speakers and of course purchasing music - this warrantee program is a no brainer.

Plus it's an Apple product and not a third party vendor.While Amazon is offering this extended coverage at a significant discount, I would urge anyone who might be on the fence as whether to buy it - not to hesitate. Just grab it.

Considering the peace of mind it offers you won't regret it.
1 Comment 6 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Verified Purchase
For the price charged, this is one Apple product that I consider to be a bargain. The batteries on the iPod Touch have a tendency to deteriorate rapidly after 1 year of heavy use. If you bring it to Apple without this warranty plan, they'll let you purchase a refurbished unit at a discounted price. If you have this plan, you'll end up getting a brand new iPod at no cost. I know how valuable this plan can be since I purchased one for my 3rd generation iPad. After owning it for 10 months, the battery lasts for far fewer hours than when I bought it. At the rate it's going, I'm sure that it will meet Apple's requirement for a defective battery and will be replaced(or the iPad will be replaced) at no cost to me. I'm waiting until near the 2 year expiration point on the contract to get my new battery or free iPad replacement so I'll have that much more time to use the device with a new battery after 2 years. The bottom line is that this is one of the few extended warranties that I consider worth buying. As an added note, you can call Apple support as many times as you want for 2 years. Not a bad deal at all.
Comment 3 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Recent Customer Reviews




Look for Similar Items by Category