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Anything but Archos should be your mantra---ZERO stars!
on October 20, 2011
A long overdue follow up to a seperate review. I felt it kind to pass along a warning to anyone thinking of dealing with this company.
Anyone who has attempted to deal with Archos's support, tried to return a faulty item or get a product of theirs serviced has come up against the concept of "let the buyer beware" in a BIG way.
I have just experienced for a second go around just how they attempt to weasel out of anything they can and generally abandon any responsibility for their products.
Most recently, while it was still possible to get some of my money back-- I returned an ARCHOS 101 Internet Tablet 16GB, their latest "high end" offering... for a "partial" refund though the thing had hardly been opened and was in pristine, brand spanking new condition. the reason for the return was that it basically was not what it claimed to be ie that the performance, the screen and the wifi were all horrid)
The real story however is what preceeded this item and was the result of them offering to give me a sizeable discount when my previous tablet, still under warranty was shown to be defective, rather than repairing it. Since the original tablet was a smaller screen and they made it sound like it would take a very long time to get my original purchase back if I insisted on its repair, I agreed to their 'bargain'. Long story short--- strike one, strike two--but wait, there is MORE!
Coincidentally, a couple of years ago I bought the then high end model, the 160gb Archos 605 media player for a friend's birthday present. Following this most recent go around with Archos and their 'new' crop of tablets, I happened to mention to this friend my current experience. He flipped... cluing me in that he had been hung out to dry by these guys, barely a month after receiving my gift, but not before he had spent another $300. for them to nickel and dime him to make the media player fully functional. The thing bricked on him in less than a month--and after a week, during which they fenced with him in emails, not offering replacement, refund or satisfactory repair he gave up and tossed it where it belonged... in the trash, along with their worthless warranty. He felt so badly about tossing out the expensive gift, he kept it to himself until I mentioned this most recent circumstance.
Bad products, lack of support and no shame for fleecing consumers with the promise of anything more than shiny bricks.