Top critical review
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Start at Chapter 12
on August 21, 2009
I bought this book because I felt I needed to develop better active listening skills. This book does teach that - but it spends the first 11 chapters describing why listening is important (and giving examples where listening was needed or helped). Why would you be reading a whole book on the topic unless you already believed listening was important.
Start at chapter 12, where this book then outlines the basic steps to Active Listening in the remaining 4 chapters:
- Paraphrase what you have (this demonstrates you are understanding it to the other person)
- Don't react at first - just make sure you're understanding
They dedicate a great deal after chapter 12 to discussing why listening is important as well - so really the first 11 chapters are unnecessary. If I could I would give the first 11 chapters a 1-star review because a lot of what they say is obvious, and the chapters have no advice (other than "listen"). I would then give chapters 12-15 5 stars because they teaches the techniques of active listening very well.