Ariens 938031 Path-Pro 208 208cc 21 in. Single-Stage Snow Thrower
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|Item Dimensions LxWxH||35.5 x 23 x 23.5 inches|
|Item Weight||107 Pounds|
|Engine Displacement||208 Cubic Centimeters|
About this item
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- This refurbished product is tested and certified to look and work like new. The refurbishing process includes functionality testing, basic cleaning, inspection, and repackaging. The product ships with all relevant accessories, and may arrive in a generic box
Compare with other snow blowers
This ItemAriens 938031 Path-Pro 208 208cc 21 in. Single-Stage Snow Thrower
|brand||Ariens||Ariens||Briggs & Stratton||Toro|
|power source||gasoline-powered||gasoline-powered||Gas Powered||-|
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Ariens brings their trademarked durability and robust design characteristics to the single stage platform. The new Ariens Path-Pro features everything you expect from Ariens in a lightweight, compact Sno-Thro that is easy to maneuver, transport and store. The Ariens Single-Stage 21 in. Gas Snow Blower is great for clearing snow from driveways, sidewalks, patios and more. Its 208cc Ariens AX engine helps provide ample power during use and it features a 21 in. width for efficient clearing.
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Update: One season later and still is incredibly difficult to start.
My only complaint is that it's quite loud, but that's to be expected.
I am having a nightmare experience with the unit, the seller (TheBrandNewEngines Inc), and amazon (so far).
The unit, out of the box, failed the recoil pull immediately. It jerked back so violently, it hurt my hand, and my arm; From then on, it refused to yield control and remained a menace. On some research, I find the issue may be a broken recoil spring(?) or sheared flywheel. They may be the same thing, but I am not an expert on this. The point is, the problem started right out of the box, not after some use.
My first try was to return the unit as defective. The seller came back with saying Cannot take it back since it is hazardous/flammable material. And they closed the claim immediately.
I called the Ariens through live chat. They go mum about returning it to the seller; suggested repairing it under warranty. Upon calling all dealers/repair shops listed for our area, none of them would take it in, says they are backlogged with customers who purchased from them, and my turn would be at least 5 weeks (some saying January at best). All of them say that warranty work requires tons of paperwork, and they may need to return the engine and get a new one back, have their own customers to take care of, etc.... I went back with Ariens chat, the second person keeps suggesting I need to "broaden" my contact for the warranty service places beyond my zip code. 3-5 weeks wait would be normal.
I complain to amazon, so far, they just relay my email to the seller who comes back saying I should use the warranty repair. (did I break it while using it? NO. I just took it out from the box and TRIED to use it getting only a violent snap back from the machine...)
Finally, I managed to find a "phone" button to discuss this with an Amazon customer service person --- now I am waiting in line 20 minutes and counting... The first time, the call just quit after a while... Finally, after about an hour's attempt, managed to talk to a person. He says normally this kind of thing happens, the seller send a replacement unit, but this being not an inexpensive thing, the seller may be reluctant to take responsibility. He also says had I bought one from amazon directly, not only would I have a replacement unit by now, but get to keep the original one. (but why would I want that..? maybe for parts...? --- it feels like salts on the wounds...)
My initial mistake would have been purchasing this kind of stuff from a non-local vendor. The machine failed. The defective-return responsibility goes nowhere. Amazon's A-Z guarantee (whatever that means) fails -- only tentative at best (to be fair to amazon, the outcome of the last phone call is open at the moment). Manufacturer's warranty and their customer service fails. I cannot even order a better, working unit until this gets resolved out of the limbo. It is November in a few days here in Boston. I am losing sleep since the day the unit arrived...
After about 5 weeks, the matter has been finally resolved. After numerous back and forth, mediated by Amazon's A-to-Z guarantee program, the seller finally agreed to take the item back for a full refund. Shipping it back was no piece of cake, as I had to drain the gas and engine oil, which I am not an expert at. Finding the adequate shipping material and reasonable price was also a hassle. At the end of the day, the vender refunded the original purchase price, and amazon seems to stomached the return shipping charge (~ 110 $).
I am keeping the rating of one-star, for the quality of the product, the fight and hassle I had to go through in returning it for refund, lukewarm response of the original manufacturer; the sole star goes to Amazon for its A-to-Z service, without which I probably would have ended up with a broken snowblower and an extra one that I purchased locally. The experience is a serious cautionary tale for me about purchasing a large, seasonal equipment.