Arlo Go - Mobile HD Security Camera with Data Plan | LTE Connectivity, Night Vision, Local Storage (SD card), Weatherproof | Not compatible with Verizon Wireless or AT&T
|Wireless Communication Technology||4G|
|Video Capture Resolution||720p|
|Power Source||Battery or Solar|
|Item Dimensions LxWxH||4.57 x 7.64 x 2.4 inches|
About this item
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- Untethered mobile security : Supports 3G and 4G LTE wireless connections (this model not compatible with Verizon Wireless or AT&T)
- Note : for Verizon Wireless or AT&T compatible models, please purchase directly from your preferred service provider
- Works with Alexa for voice control (Alexa device sold separately); Battery : 3660mAh rechargeable battery
- 100 percent Wire free :Lets you discreetly place cameras indoors or outdoors
- Night Vision : 850 nm LEDs, illuminates up to 25 feet Enhanced night vision capability lets you see clearly even in the dark
- Weather resistant : Place them anywhere indoors or out
- Local video and audio storage : Built in SD card slot allows for local backup storage in the event of Internet interruption
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|Sold By||Seller1ON1||ReolinkDirect||EATA Japan||Wholesale - USA|
|Item Dimensions||4.57 x 7.64 x 2.40 inches||2.95 x 2.95 x 4.45 inches||7.09 x 2.60 x 3.03 inches||8.80 x 2.90 x 5.40 inches|
Arlo Go Mobile Security Camera is the ideal security monitoring solution when traveling or in areas with limited or no Wi-Fi access. It uses a high-speed 3G/4G LTE mobile network and works nationwide with Arlo 4G LTE plans. It is weatherproof, for indoor & outdoor use, and has a rechargeable battery.
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Let me tell you why this product will not work in reality. First, let's talk about the data plan (forget about the storage cloud space for now) free trial only gave you 15min of video. I used up 15min of video in less than 3hrs! The reason is - this is a security camera so anything that move will trigger the video recording (and this is the main reason why people make purchase in the first place!) a car drive by, a person walk down the street, a cat wondering in your front porch..... all of this will eat up your data plan like no other. Even if we purchase the most expensive annually plan $329 for 225min/per month that only give us less than 4 hours of video recording in a single month!? Let's said that I turn it off during the day and turn it on during the night, who can guarantee wind doesn't make the leaf move or animals don't come near your porch and eats up the data plan?
Secondly, once you used up 100% data plan, the device is dead. You can't see live view or video recording, it just dead device that someone could simply take it and walk away with it.
Overall this is a product have good concepts but not yet ready for the market.
Background: I started out with the original Arlo camera systems, and still have 5 bases running in various locations with about 30 cameras total. I'm going to assume most folks reading this are familiar with Arlo in general, so I'll skip a detailed report on the older systems other than to say that while they were a good replacement for traditional wired cameras, I do have some connectivity issues at times, and the batteries don't last nearly as long as I had hoped. All my references to older models are the originals. I have no experience with the Pro or Q systems.
Now enter the Arlo Go Mobile version with cellular connectivity. This is what I've been waiting for, a camera you can place anywhere. After reading all the frustrations of folks having issues getting them activated (mostly self-inflicted, it seems), I took the plunge.
Sourcing: The only place online I could find the AT&T model was CDW. However, I reached out directly to AT&T and was able to order a couple of cameras and have them sent to my local retail unit. They arrived in about a week, and when I went to pick them up, they had already activated them. All I had to do was link them to one of our existing accounts and away I went. Our company has several data plans already in place that I put them on. More on that later.
Setup: The use I had in mind for these puts them inside buildings with a lot of metal and electronics in the environment, so I had to make sure they would still have good connectivity. As it so happens, my office gets the worst cell reception in the building, so it's the perfect place to test them. Set up is simple. I already had the app on my phone, so I went through the add camera steps, pressed a button on the camera (after putting in SD Card and battery, which was 100% charged when received), and pointed the camera at the QR code on my phone. Boom, it's done. From what I understand, if the camera is tripped, but connectivity is lost, it will record to the SD card. I plan on testing this shortly.
First Impression: I initially had a few issues with losing connection (first day only, remove battery to reconnect), and was thinking maybe these weren't so wonderful, but then decided to link them while in an area with actual decent cell service. Since I did this, I haven't lost connection yet (7 days), even though phones regularly drop calls in the locations I've put them in.
Battery: I've had both cameras in service for a week now. Camera 1 is at 88% battery life. I have it set to record 20 second clips and send notifications when triggered by audio or motion. It goes off about 15-20 times a day. Camera 2 is at 85% battery life. It is set the same as 1, but records for 2 minutes, and is tripped about 10-12 times a day. In their final setup I will have them plugged in, but I want to see how long the batteries last over a couple of charge cycles.
Performance: The biggest gripe I had with the older cameras was the delay between detection and recording. The camera I had on my front porch would trip when the postman came around, but by the time it started recording I could only tell what happened by the mail sticking out of the top of the mailbox...lol. Perhaps it's because of a wider angle of view on the Go Mobile cameras, but the delay is almost imperceptible. I do get more of a delay in getting the notification to my phone (about 5 seconds compared to <1 for the older models), but that's not an issue as it records what's important. The resolution and clarity of these are great. You can definitely identify people from a distance of at least 30 feet with normal lighting. The night mode is very good as well. The audio seems to work fine, and the siren is a nice feature. It won't get the cops rolling, but it definitely scared the cr@p out of my wife (slept on the couch that night, let me tell ya).
Software: For those familiar with the app, it's the same. Very easy to configure a schedule just how you want it. I was thrown off for a moment when programming them because you can't link the cameras like you can on the systems connected to a common base station. Again, not a deal-breaker for me since the detection is so much better and the fact that these will be going in solo to their respective locations. You can easily tweak settings from a phone or PC. When starting up the app, these cameras came on line much, much quicker than previous version, almost instantly. I also get much better playback with no stuttering or digital artifacts.
Cost: Obviously these are not cheap. Besides the initial price, you still have recurring data costs. As I mentioned above, my job includes managing our data accounts. The way AT&T sets up their plans is you sign up for whatever level based on your anticipated usage. The one I have the cameras on is $80/mo. for 25GB. I can put up to 25 devices on this plan, and I am charged $10, $15, or $20 per device depending on whether it's a phone or tablet, an air card for a laptop, or a mifi/media-bridge type device. With the number of cameras I am planning on adding along with the other devices already on this plan, my estimated cost per month is $19 per camera.
Other notes: These are big honkers, twice the bulk or more than the original model. Because of their total independence from wires or cables though, they are still pretty easy to hide and cover what you want. I plan on using these for intrusion detection at locations where the power could be cut. My plan is to keep them plugged in so the battery stays full (won't hurt the battery with these), then if the power and internet are cut, they will still transmit to the cloud. Even if the camera is stolen or destroyed, they will have done their job.
Planning to buy? The biggest issue I read about before buying was the problems folks were having trying to get them activated by their mobile provider.
1) Decide who you want to give your money to each month, AT&T, Verizon, or Netgear (which I understand runs off the AT&T infrastructure).
2) Buy the proper model:
AT&T - VML4030-100NAS
Verizon - VML4030-1VZNAS
Netgear - VML4030-200NAS
As of writing this, the AT&T model is available at CDW or through AT&T (make sure they know you're looking for the Go model as this is fairly new to them too).
The Arlo website offers only the Netgear and Verizon models.
Amazon offers only the Verizon model.
TL/DR: Highly Recommended.
Anywho... I hope this helps if you are looking for information on this camera. As a disclaimer, I will state that I paid full retail for everything mentioned in this review. I wrote this review only to benefit those looking to purchase. If, in the future, any company wants to send me free stuff, I will gladly give my opinion on it (just don't expect me to skew it in any way because you gave me something).
As always, this has been my 2c worth...YMMV...
**** UPDATE ****
10/18/17 - I have had my 2 test cameras online for just over 5 weeks now. Camera 1 is at 36% battery, and Camera 2 got down to 3% yesterday, so I plugged it in. The settings for each are outlined above.
Connectivity - I placed both cameras in rooms with very poor cell reception. They generally show just 1 bar of signal. Other than what I noted above while setting them up, neither has gone offline once, as far as I've noticed. I tried to simulate the environment they are intended for. One thing that has greatly improved is the time it takes to connect to the camera from an app or the web portal. Even with the worst cell signal I can find, the live-view and recorded videos load up quickly.
Motion Detection sensitivity/delay - I have both cameras set on 50. These do seem to be noticeably better than previous models I've used. When I view events, the people are much closer to the edge of the range, coming into view than before. With the older models, as often as not, I'd just see the back of them walking out of view. As with all of them, the picture is pretty darn good quality.
Miscellaneous - My 2 test cameras have worked out better than I had hoped or expected. I took delivery of 12 more this past Monday and set them up for deployment to their intended destinations. The initial setup on these is extremely quick and easy. It literally took me longer to get them out of the packaging than it did to get them online. The whole process from start to finish for 12 cameras was about 30 minutes.
A note on cloud storage...If you don't want to pay for cloud services, you can set up a free Arlo account with limited storage of I believe 1GB. It retains video for a rolling 7 days, and you can only connect 5 cameras. In my case, I will be attaching each individual camera to a different email address for access by different folks, but because these are cellular, there is a little trick you can use. I activated all 14 (total) cameras under 1 account.The 12 new ones were done in batches of 3. I kept the 2 test ones online the whole time, but once you have linked a camera to an account, you can deactivate it. You can then shuffle them around activating them at will, as long as you have no more than 5 active at the same time.
This may not help everybody, but say you have 2 houses and want to keep an eye on the one you're not living in at the moment. You could put 5 cameras in each one and only activate the ones at the house that's vacant. At the moment, I have 2 set up and 10 sitting in a row on my desk. I have been switching them on and off with no issues. They activate quickly and consistently. Just remember that if deactivated, they still are on and using the battery, but they are not monitoring anything.
Not being able to "link" the cameras together has also turned out to be an advantage. While you can't have one camera trigger another to record, you can set a different time schedule for each one. With the older systems, they all run on one set of time rules, although they can be set to behave differently during those periods. With the Arlo Go, you can set the behaviors just as before, but have them all on their own schedule.
I will try to continue updating as time goes on, but since my testing time is over and they will be going into service, I will only report problems or issues from the field.
If you have not read this review, please start with the "Original review" below. Now that I know how this camera performs, I figured I would provide my final review (unless changes are made). A few of the cons mentioned in my original review absolutely NEED to be fixed. If they were and I could get past my experience with support I would consider a 5 star review. I moved this review from 1 star to 2 stars to show that I still do not like it but it has the potential to be great
NEEDS TO BE FIXED: (Netgear/Arlo team - please reach out to me to go over these recommendations. I want the product to be as great as you do).
- The Motion sensor on its highest setting will trigger from a falling leaf or a blowing tree. Things happen, if a leaf falls and passes in front of the sensor I understand. It's fall, leaves come out of the tree most of the day. When I wake up in the morning to see 100+ videos of trees blowing in the wind, that's where I call foul. My camera remains in the same position as the video attached (There are trees but none directly in front of it, all more than 25 yards away). If I change the setting in the application to be %100 motion sensitive (swiftly running man), someone should need to do a song and dance to trigger the camera, not a slight wind. Those 100+ videos of nothing happening just burned through 16+ minutes of my monthly plan. That is unacceptable especially if you are aware of this and use it to your benefit to burn users minutes.
- Reviewing video in full screen within the app on my phone has no next or previous button (swiping does not work either). I'm a web developer, I know this is easy to add within a software update. This bug has an easy resolution, please do this, it would go a long way.
- Your competitors have an option for photo as well as video. Again, I understand you do not want to affect your bottom line but if you equate a picture to 5 seconds of data usage I would prefer that over a 10 second video. We would need a delay built in between captures if this ability was made available.
Support is AWFUL for a product that is still very new. Every support person that I dealt with had to put me on an extended hold to review the product details and possibly confer with another associate. The theory of what the product can do is great BUT everything else needs to be worked on.
The front panel of the device is very large and really stands out when there is glare. if you are looking to hide it, good luck, it's extremely obvious. With moderate to heavy usage, the battery lasts about 16 days. For a remote camera, that not great but I may get the solar panel. I use it as a trail camera and because they sell the camo skin and ghillie suit, they are aware of this application.
I have the Netgear 225 minute plan (highest available) and I use those minutes in just under a month for what I use it for. Not complaining about usage but as soon as the minutes are used for the month you no longer have the ability to see battery life, turn device on/off or do any sort of remote troubleshooting. The good and bad about Netgears minute plan is that you MUST pay for the entire year of service BUT you can cancel at anytime and the refund will be prorated.
After using all 225 minutes, when the second month started the device did not come back online (Netgear support agreed that it should have). I have been troubleshooting back and forth with Netgear support (6-7 calls and 1 correspondence) and still have not received a billing resolution. They are VERY good at saying "someone will get back to you within 24-48 hours" (mentioned 3 times) and I got a call back once to say "we escalated so please give it 24-48 hours..." They also say "we will escalate and someone will call you back within 2 hours." Another rare case where I received a call back.
- No need for WiFi which allows for real-time remote surveillance.
- Video quality is pretty good (3 different settings)
- Alerts work well
- Pro-rated service through Netgear
- Why not have a monthly plan if you allow for cancellation at any time.
- Motion sensor is extremely sensitive on its highest setting. Trees blowing can (and do) cause a trigger.
- I use my phone for accessing video and prefer to see the vid in full screen mode. When in full screen mode, there is no next or previous button. So I have to rotate phone get out of full screen, move to next video then rotate again. Android Galaxy S7 (incase it is OS specific).
- Battery not the greatest but I will get a solar panel. Second battery defeats the purpose because then I need to visit site frequently.
- 10 second videos are the shortest amount of time that can be set.
- There is no option to add a delay between videos. Meaning, take a video then wait 30 seconds or 1 minute before allowing for another capture...
- Without a plan, remote management does not work. This sucked when troubleshooting.
- Netgear level 1 support has no way to override anything, what you see, they see (if you give them your login credentials).
- I have been directed to level 2 support multiple times - Level 2 support does not have a call back number so you must contact level 1, explain the issue and then get redirected to level 2 (15 minute process every time).
- WHEN YOU HAVE AN AUTOMATED SYSTEM WHERE I ENTER A CASE NUMBER, WHY DO I HAVE TO REPEAT THAT CASE NUMBER TO THE SUPPORT PERSON WHO ANSWERS MY CALL???? AUTOMATED!!!!
If anyone has this camera, can you please tell me what application you are using it for? I use as a trail camera but cannot come up with any other real case usages (other than construction site security where WiFi has not been setup yet).
I really hope someone from Netgear sees this so they become aware and issues can be resolved. Just remember, support is only needed if there is an issue. Get to the root of the issue and customers will not need to call support.
UPDATE: Per the comment on this post I sent Arlo support an email with my case number and cell phone #. 24 hours have passed and no response... Typical of the support you should expect.
UPDATE 2: Someone from Netgear finally called me back about 48 hours after 3 emails were sent. All issues were resolved. If you don't mind hunting down support for resolutions, this is the company/support staff for you.
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Svp me donner suite merci Gaetan Cyr