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Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary) -
24/7 support when you need it. -
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- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
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1.76 mi | Ashburn 20147
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Arlo Ultra 2 Spotlight Camera 4K HDR (Camera only, SmartHub Sold Separately & is Required to Operate | Wireless Home Security Camera | Color Night Vision, Motion Sensor, 180º View, 2-Way Audio, Black
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Purchase options and add-ons
| Recommended Uses For Product | Indoor/Outdoor |
| Brand | Arlo |
| Model Name | Ultra 2 Spotlight Camera |
| Connectivity Technology | Wireless |
| Special Feature | Night Vision |
About this item
- Note: The Add-on Camera requires a SmartHub to operate.
- Ultimate Outdoor Wireless Camera 4K HDR Video(add-on Camera, SmartHub Sold Separately & Required):Watch, listen & talk. Monitor your home, property & keep your loved ones safe with 4K HDR Ultra-Wide Field of View. Dual-Band Wi-Fi connects to the SmartHub.
- Arlo protects your everything. Including your privacy: At Arlo, we are as passionate about privacy as we are about safeguarding your home & family. Arlo is designed to keep your personal information private and in your control.
- Don’t miss a moment with the Arlo Secure App: Get real-time notifications with motion activation & live video streaming. Includes remote siren activation, color night vision, 2-Way Audio, rechargeable battery & large Field of View (180 degrees).
- See sharper details with 4K HDR (High Dynamic Range) Video, Zoom & Ultra-Wide Viewing Angle (180 degrees) - Power to zoom 12x on every image to make out faces or license plates. HDR lets you view the brightest whites & the darkest blacks.
- Get more with an Arlo Secure plan (paid plan required): Share & store video for up to 60 days, know more with personalized alerts for Person & Vehicle Recognition, plus get alerts for Packages, Animals, and Fire Detection.¹
- Expert support at your fingertips: Access help through the Arlo app and connect with our community to learn and share. 24/7 chat support available via app or website. Product use & support for United States only.
- Connect with your favorite smart home partners: Works with Amazon Alexa, Apple Home, IFTTT & Google Assistant.
- Seamless setup with Dual-Band Wi-Fi: Setting up your camera is easy with Dual-Band Wi-Fi that supports 2.4Ghz and 5Ghz Wi-Fi and automatically connects to the stronger network. Add-on camera requires a SmartHub (included in Ultra system SKUs).
- Accessories & Compatible Products: Arlo Ultra 2 Security Camera comes with 1 magnetic mount, 1 rechargeable battery, 1 magnetic charging cable, 1 wall moount screw kit, 1 Arlo monitoring decal & quick start guide. Also compatible with Arlo accessories.
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Top Brand: Arlo
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This Item ![]() Arlo Ultra 2 Spotlight Camera 4K HDR (Camera only, SmartHub Sold Separately & is Required to Operate | Wireless Home Security Camera | Color Night Vision, Motion Sensor, 180º View, 2-Way Audio, Black | Recommendations | |||||
Try again! Added to Cart Add to cart | Try again! Added to Cart Add to cart | Try again! Added to Cart Add to cart | Try again! Added to Cart Add to cart | Try again! Added to Cart Add to cart | Try again! Added to Cart Add to cart | |
| Price | -17% $249.99$249.99 List: $299.99 | $449.99$449.99 | $179.99$179.99 | -12% $174.99$174.99 Typical: $198.19 | $14.99$14.99 | $24.99$24.99 |
| Delivery | Get it as soon as Saturday, Mar 1 | Get it as soon as Saturday, Mar 1 | Get it as soon as Saturday, Mar 1 | — | — | Get it as soon as Saturday, Mar 1 |
| Customer Ratings | ||||||
| Sold By | Amazon.com | Choice Electronics(Serial Numbers Recorded) | Amazon.com | Truly Trending | Fullpower | Hugolog Store |
| power source | Battery Powered | Battery Powered | Battery Powered | Battery Powered | Corded Electric | Corded Electric |
| video resolution | 4k | 2K | 1440p | 1080p | 1080p | 2K, 3 MP |
| wireless tech | Wi-Fi | Wi-Fi | — | Wi-Fi | Wi-Fi | Wi-Fi |
| viewing angle | 180 degrees | 160 degrees | — | 130 degrees | — | 360 degrees |
| mounting type | Wall Mount | Stick Up | Wall Mount | Wall Mount | Ceiling Mount | Ceiling Mount |
| alert type | Motion Only | Motion Only | — | Audio and Motion | — | Motion Only |
| number of channels | 2 | 4 | — | 2 | — | 1 |
| low light technology | Night Color | Night Color | — | Night Color | — | Starlight |
| video capture format | MP4 | MP4 | MP4 | MPEG-4 | MP4 | MPEG-4 |
| field of view | 180 degrees | 160 degrees | — | 130 degrees | — | 360 degrees |
| wattage | 24 watts | 7.5 watts | — | 1 watts | — | — |
From the brand
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Video Doorbell
Protect your front door & beyond to see more of what's happening.
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Essential Outdoor Camera
Experience exceptional smart home security in 2K & HD.
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Essential Indoor Camera
Protect any room within your home along with your children & pets.
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Whole Home Security
Security for every household. Make your home smarter and safer.
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Pro 5S 2K Spotlight Camera
2K security camera with state-of-the-art features.
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Pro 3 Floodlight Camera
All-in-one powerful 2K security camera plus LED floodlight.
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Go 2 LTE/Wi-Fi Camera
Intelligent security you can take anywhere, 4G LTE connectivity.
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Accessories
Get more out of your Arlo products with Arlo certified accessories.
-
Ultra 2 Spotlight Camera
Security with 4K HDR video with ultra-wide view.
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Privacy Pledge
Committed & passionate about safeguarding your privacy.
From the manufacturer
Shop All Arlo Cameras
Ultra 2
Add to Cart
| Pro 5S 2K
Add to Cart
| Essential Spotlight
Add to Cart
| Pro 3 Floodlight
Add to Cart
| Essential Indoor | |
|---|---|---|---|---|---|
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Customer Reviews
|
4.0 out of 5 stars 2,686
|
4.0 out of 5 stars 1,177
|
4.0 out of 5 stars 9,534
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4.1 out of 5 stars 4,958
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4.1 out of 5 stars 1,650
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Price
| $249.99$249.99 | $119.99$119.99 | $104.99$104.99 | $129.99$129.99 | — |
|
Maximum Camera Resolution
| 4K | 2K | 1080p | 2K | 1080p |
|
Maximum Camera Field of View
| 180° | 160° | 130° | 160° | 130° |
|
Night Vision Type
| Color | Color | Color | Color | Black and White |
|
Environmental Use
| Indoor & Outdoor | Indoor & Outdoor | Indoor & Outdoor | Indoor & Outdoor | Indoor |
|
Weather Resistant
| ✔ | ✔ | ✔ | ✔ | ✘ |
|
Privacy Shutter
| ✘ | ✘ | ✘ | ✘ | ✔ |
|
Connects Directly to Wi-Fi
| ✔ | ✔ | ✔ | ✔ | ✔ |
|
Built-in Siren
| ✔ | ✔ | ✔ | ✔ | ✔ |
|
Power Source
| Rechargeable Battery | Rechargeable Battery | Rechargeable Battery | Rechargeable Battery | Plug-in, AC power |
|
Motion Range Detection
| Dual Motion Sensor | Single Motion Sensor | Single Motion Sensor | Single Motion Sensor | Single Motion Sensor |
|
2-Way Noise Canceling Audio
| Wind, Noise, & Echo Reduction | Noise & Echo Cancellation | Noise & Echo Cancellation | Noise & Echo Cancellation | Noise & Echo Cancellation |
|
Lighting Type
| Integrated Spotlight | Integrated Spotlight | Integrated Spotlight | Floodlight | None |
Product guides and documents
What's in the box
Videos
Videos for this product

2:20
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Learn More About Ultra 2 Spotlight Camera
Arlo Technologies, Inc.
Videos for this product

0:35
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Why these are the top choice for security cameras
Lindsey Marie

Videos for this product

2:47
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How to Set Up Arlo Ultra 2 Spotlight Camera
Arlo Technologies, Inc.
Videos for this product

0:45
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Honest Review of Arlo Ultra 2 Spotlight 4K Camera
Chris Hutton

Videos for this product

1:36
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Arlo Ultra 2 Spotlight Camera vs the Competition
Arlo Technologies, Inc.
Videos for this product

0:30
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Arlo Ultra Security Camera Video
Arlo Technologies, Inc.
Videos for this product

0:58
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Introducing Arlo Ultra 2 Spotlight Camera
Arlo Technologies, Inc.
Videos for this product

0:51
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Arlo Ultra 2 Spotlight Camera Add-on
✅ Anne Caroline Santos ✅

Videos for this product

0:14
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Customer Review: Great upgrade to the old ones
Dannie0029

Videos for this product

0:09
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Comparison of Arlo Ultra 2 Spotlight and Arlo Pro 2
Dannie0029

Looking for specific info?
Product information
| Indoor/Outdoor Usage | Outdoor |
|---|---|
| Compatible Devices | Smartphone |
| Power Source | Battery Powered |
| Connectivity Protocol | Wi-Fi, Ethernet |
| Controller Type | Vera |
| Mounting Type | Wall Mount |
| Video Capture Resolution | 4k |
| Color | White |
| Number of Items | 1 |
| Included Components | Camera Body, Battery Pack |
| Number of Channels | 2 |
| Wireless Communication Technology | Wi-Fi |
| Form Factor | Dome |
| Viewing Angle | 180 Degrees |
| Voltage | 5 Volts |
| Wattage | 24 watts |
| Item dimensions L x W x H | 3.5 x 2 x 3 inches |
| Water Resistance Level | Water Resistant |
| Batteries Required? | Yes |
| Item Weight | 11.01 Ounces |
| Battery Power | 4950 |
| Field Of View | 180 Degrees |
| Low light technology | Night Color |
| Zoom Type | Digital Zoom |
| Alert Type | Motion Only |
| Room Type | Office, Kitchen, Living Room, Bedroom, Nursery |
| Video Capture Format | MP4 |
| Unit Count | 1.0 Count |
| International Protection Rating | IP54 |
| Control Method | App |
| UPC | 193108141642 |
| Product Dimensions | 3.5 x 2 x 3 inches |
| Item Weight | 11 ounces |
| ASIN | B08HRLQ9ZG |
| Item model number | VMS5240 |
| Batteries | 1 Lithium Polymer batteries required. (included) |
| Customer Reviews |
4.0 out of 5 stars |
| Best Sellers Rank | #123 in Home Security Systems #173 in Bullet Surveillance Cameras |
| Date First Available | September 10, 2020 |
| Manufacturer | Arlo |
| Country of Origin | Vietnam |
Warranty & Support
Feedback
Product Description
Cutting edge protection, picture perfect. Zoom in to see and record video in 4K with HDR for a clearer, undistorted picture, day or night. With free local storage, remotely access your locally stored videos from the included Arlo SmartHub (requires MicroSD card, sold separately). Ultra 2 is wire-free and weather-resistant to deliver fast, easy installation and flexibility to get the perfect camera view, year-round. With the integrated spotlight, see important features like faces and licenses plates in full color, at night with color night vision. Get the big picture with the 180° diagonal view. With 3-months of Arlo’s Secure plan included, receive notifications for people, vehicles and packages and take quicker action like sound the siren, call a friend or dial emergency services.* Ward off unwanted guests by triggering the siren or integrated spotlight automatically or manually from the Arlo App. *Arlo Secure includes cloud recordings of video clips at 2K or lower resolution for 60 days. Renewal of an Arlo Secure subscription is required to maintain Arlo Secure features, including cloud storage, advanced object detection, rich notifications, quick responses, cloud activity zones. Arlo Secure service not available in certain counties. Disclaimer: ¹Requires an Arlo Secure paid subscription after the trial period, and some Arlo Secure services may be unavailable in certain regions. For current information on features that need a paid subscription, visit arlo.com/arlosecure.
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers appreciate the security camera's quality and setup process. They find the cameras decent and easy to set up. However, some customers feel the price is too high for the features and lack of user-friendliness. There are differing opinions on video quality, functionality, and motion detection.
AI-generated from the text of customer reviews
Customers like the camera quality. They say it has good hardware and is easy to mount and use. The system lasts well over a week after installation.
"...thankful to the seller for this affordable price for such a high quality camara system that really works and stands to the weather." Read more
"The good: 1. Good video quality. 2. Easy mounting and setup. 3...." Read more
"...This camera system with all its abilities is not for the weak-hearted when it comes to installation and customer support and many of the upgrades..." Read more
"...My recommendation is that if you are looking for high quality hardware and don't want to take a chance on something cheaper, then these are great...." Read more
Customers find the security camera setup easy. They say the cameras are easy to mount and use, with good video quality. The app is simple to connect and look up clips. Customers appreciate the camera setup, image quality, motion detection, and connection range. It's handy when putting up cameras that will only be used on occasion, and they upload to the Cloud without issue and can view them anywhere in the world.
"...And the best part? It's super easy to set up and control, even for tech-challenged folks like me...." Read more
"The good: 1. Good video quality. 2. Easy mounting and setup. 3...." Read more
"...Very impressed so far by camera quality and connectivity. Camera setup, image quality, motion detection, and connection range are all excellent...." Read more
"Started out with a few of these. Bought more. Nice system, easy to mount and use...." Read more
Customers have mixed opinions about the security camera's functionality. Some say it works well with a good picture and is easy to set up. Others mention poor performance, issues with Apple Homekit, and issues with zones not working at all.
"...down, just be aware that the upper 1/3 of what the camera sees will not detect activity...." Read more
"...I have been using it for 4 months and it works great. The value for the money for such good quality and serviceability is worth it...." Read more
"...Be forewarned that this does not work with all browsers due to the video encoding used by Arlo. I had the best luck with Microsoft Edge...." Read more
"...The doorbell arrived first, so I installed it. Worked great. A few days later the 2 camera system arrived, so I installed it too...." Read more
Customers have mixed reviews about the video quality of the security camera. Some find it captures crystal-clear video and has the best resolution night and day. Others report issues like distortion, jerky video, and recording in low-definition mode.
"...This camera has become the star of my life. Not only does it capture crystal-clear video, but it also has a hidden talent for catching unexpected '..." Read more
"...1. Quite expensive compared to alternatives. 2. Although video quality is good, I can't believe it's 4k...." Read more
"...to the cameras; before I mounted my 1st camera, I found the video got unacceptably jerky on the recordings / Arlo website when I was only 25-30 feet..." Read more
"...The quality of the video is so much better...." Read more
Customers have mixed opinions about the motion detection of the security camera. Some find it good and the siren adds safety, while others say it's not perfect, doesn't record motion, has problems with motion decisions, and only records the motion trigger and about 30 seconds after. There are also complaints that the camera sends motion notifications for cars passing by despite setting an activity.
"...detection comes on is my favorite part the fact that it follows people in our driveway makes me feel safer...." Read more
"...As I mentioned earlier this system really suffers from poor sensitivity to motion which causes it to miss a large part of things that I want it to..." Read more
"...Camera setup, image quality, motion detection, and connection range are all excellent...." Read more
"...where they came from or where they went because the camera only recorded the motion trigger and about 30 seconds after the fact...." Read more
Customers are unhappy with the value for money of the security camera. They say it's unreliable, expensive, and doesn't come with a 7-day video library.
"...The bad: 1. Quite expensive compared to alternatives. 2. Although video quality is good, I can't believe it's 4k...." Read more
"...This comes at a cost and quite frankly if your budget supports this business model, you should buy it – again, only if you are not weak-hearted in..." Read more
"...In summary, the product itself is not really worth it unless you just want to be able to check in on the live feed and get motion alerts for things..." Read more
"...I was once a fan, now I'm not. First and foremost, the upfront cost seems really high, which is tolerable if it works as-is for years...." Read more
Customers dislike the user-friendly software of the security camera. They find it clunky, with weak documentation on how to set up the system. The web interface and app are also mentioned as being poor. Many customers mention that the cameras are easy to steal and a waste of time and money.
"...From what I can tell, it is NOT! There is no Arlo app for Kindle Fire. There once was but it is now defunct...." Read more
"...I use 2FA on every other brand that supports it and this is the worst implementation I've ever seen...." Read more
"...As I mentioned earlier this system really suffers from poor sensitivity to motion which causes it to miss a large part of things that I want it to..." Read more
"TLDR: Setup and configuration is a real pain. iOS app is clunky and confusing to use. Arlo support is egregiously poor...." Read more
Customers are unhappy with the battery life of the security camera. Reviewers mention that the Wi-Fi range is lower, the battery doesn't last as long, and the sensitivity is poor. The base station can kill the battery, and periodic movement can drain the battery in a matter of days. Some say the batteries just die, and it expires after 24 hours. Another design defect is that without a battery inserted in a plugged-in camera, it will not charge.
"...I just expected great, not good. 3. Battery definitely does NOT last 6 months as advertised! Both cameras were down to about 50% in one week...." Read more
"...of real distance between the camera and the base station, it kills the battery...." Read more
"...Bought more. Nice system, easy to mount and use. Powered by plug or solar panels, which are perfect for larger properties...." Read more
"...the camera is placed in an area with periodic movement, the camera can drain the battery in a matter of days...." Read more
Reviews with images
Defective camera lens Ultra 2
Top reviews from the United States
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- Reviewed in the United States on February 10, 2025Color: WhiteStyle: 2 Camera Security SystemSet: 4K HDR Indoor/OutdoorVerified PurchaseI have had this system for 5 years and it has worked perfectly time. After 5 years, the hub went out and strted malfunctioning. So I ordered this system to replace one camara and my hub. I have been using it for 4 months and it works great. The value for the money for such good quality and serviceability is worth it. Product detects and has good night vision. I am thankful to the seller for this affordable price for such a high quality camara system that really works and stands to the weather.
- Reviewed in the United States on July 7, 2023Color: BlackStyle: 2 Camera Security SystemSet: 4K HDR Indoor/OutdoorVerified PurchaseWhere do I even begin with the Arlo Ultra 2 Spotlight Camera? Let's just say it's my new favorite reality show. Move over, Kardashians! This camera has become the star of my life. Not only does it capture crystal-clear video, but it also has a hidden talent for catching unexpected 'performances' in my neighborhood.
I've had a long-standing suspicion about my Karen-of-a-neighbor's misdeeds, and boy, was I right! Thanks to the Arlo Ultra 2, I finally have the proof I needed. It not only caught her dogs doing their business on my lawn but also exposed her doing something I can't unsee. Let's just say she was mooning the world with her pants down.
The image quality is so good that I could practically count the daisies on her underwear. It's like watching an episode of 'America's Funniest Home Videos,' except my yard is the stage. I've never laughed so hard and simultaneously cringed in my life.
But hey, it's not all about my neighbor's embarrassing escapades. The Arlo Ultra 2 is a top-notch security camera too! With its spotlights and advanced features, it's like having a mini Hollywood set in my backyard. And the best part? It's super easy to set up and control, even for tech-challenged folks like me.
So, if you're tired of boring security cameras and want some entertainment with a side of surveillance, the Arlo Ultra 2 Spotlight Camera is the way to go. Trust me, you'll never look at your neighborhood the same way again!"
L
- Reviewed in the United States on January 23, 2021Color: WhiteStyle: 2 Camera Security SystemSet: 4K HDR Indoor/OutdoorVerified PurchaseThe good:
1. Good video quality.
2. Easy mounting and setup.
3. Notification includes snapshot of what triggered motion sensor sent directly to my Apple watch.
4. Color night vision (only when spotlight is on) is very nice.
The bad:
1. Quite expensive compared to alternatives.
2. Although video quality is good, I can't believe it's 4k. I don't have anything to compare it too, so maybe it is 4k. I just expected great, not good.
3. Battery definitely does NOT last 6 months as advertised! Both cameras were down to about 50% in one week. I bought Wasserstein solar panels to keep the cameras charged. ($69 for pack of 2 vs. ~$100 each for Arlo solar panels)
4. Paid subscription required for saving video to cloud ($15/month for 30 days 4k cloud recording or 10/month for 2k cloud recording. By comparison, Wyze gives you 14 days cloud recording for free).
5. Beware the 3 month trial subscription that comes with it. Nowhere does it say "free." I discovered that it is a 3 month trial - that you pay for! and at the end of 3 months, apparently, I guess, you get to decide if you want to CONTINUE paying? I'm only 3 weeks in now, so I'm a little curious what will happen at the end of three months. I suspect they just keep charging you. [UPDATE: Reading other reviews, it seems that the 3 month trial service is free? Not sure why they charged me, but I am done fighting with them and I will just cancel]
7. Apparently, if you have an Arlo Video doorbell as well, the doorbell must be connected to the Arlo hub or base station, not directly to Wi-Fi, for the doorbell to ring a conventional chime. [UPDATE: this is not true. The doorbell will ring the chime connected to either Wi-Fi or base station. I discovered my doorbell transformer was under-rated for this application, which caused my original problem] And that leads me to customer service..
6. Customer service is horrendous!!! Can't stress this enough. Here is what I am currently going through:
I ordered this 2 camera system and an Arlo doorbell at the same time. The doorbell arrived first, so I installed it. Worked great. A few days later the 2 camera system arrived, so I installed it too. Worked great too.
A few days later, I discovered that the doorbell was no longer ringing the mechanical chime. Doorbell worked fine when it was the only Arlo device and it was connected to Wi-Fi. After using it for a few days, I added an Arlo base station with 2 cameras. The doorbell was still connected to Wi-Fi and it stopped ringing the mechanical chime.
I read somewhere, I though in one of Arlo's documents but maybe not, that if a system has a base station, the doorbell must be connected through the base station or it will not ring a chime. Well, that's annoying! So, I deleted the doorbell from the Wi-Fi and added it to the base station as directed. It still did not ring the chime. So, I deleted it and tried to add again but I can't. Now I am unable to add it to the hub and I am unable to add it directly to Wi-Fi. The doorbell is not discoverable, as if it's already connected to some system but it's not.
So I went from having a working video doorbell to a doorbell that would not ring the chime after I installed the base station and 2 cameras to a doorbell that does nothing. I feel like I'm of average intelligence and somewhat tech savvy. I can usually get most things working. Why can't I figure this out??
I went to Arlo support for help. I searched all Arlo's relevant documents. I searched google for any assistance. I tried all the troubleshooting tips and tricks I could find. No luck. I want to call someone and start shouting. There is no phone number to call; there is no email address to ask a question; you have to submit a trouble ticket from the Arlo app. So, I did.
After 3 days, I received a response from Arlo suggesting that I try some of the troubleshooting aids that I had already tried. I am losing faith in this company very quickly. The response also asked for lots of information including proof of purchase, screen shot of internet upload/download speed, and screen shot that the device really is not installed on my account. I answered all the questions and provided all the information requested. The app only allows 1 attachment, so I attached my sales receipt and had to send the screen shots separately. Odd, why would they tell me to attach 3 things but only allow one attachment? I am questioning my own sanity in purchasing this company's product. I pressed save, and the app crashed. I lost all the information I typed in. I am now losing my will to live. So I redid it all, saved it to a Word document, pressed save, and the app crashed again. Third try: I copied my information from Word, pasted into Arlo support, pressed save - success! Hooray! Small victory in actually sending my request for service.
I am now waiting 3 days for a reply that I expect to be totally useless and unhelpful. Wait, there's a weekend included, so maybe I'm waiting 5 days. Either I will get this stupid doorbell working in the next week or I will return everything and buy something else.
Update to follow.
UPDATE: I have now been in contact with Arlo 5 times over the last 3 weeks. They have been sending me very similar messages with minor additions or deletions to the troubleshooting tips and tricks. I have dutifully complied with all suggestions. I never got the doorbell connected to the base station, but it did finally connect to Wi-Fi again after about 30-40 tries, no exaggeration, just doing the same thing over and over. Also, I discovered that my doorbell transformer was under-rated for the Arlo video doorbell, which caused the original problem of not ringing the chime. It needs to be 16-30V. Mine read 15.6V - I assume just enough to ring the chime when I first installed the doorbell, but not enough to sustain. So, I replaced the transformer and now I've got a working video doorbell again. However, it is connected to Wi-Fi, not to the base station. I really would like to connect to the base station to record to an SD card and to eliminate the bandwidth used on Wi-Fi. My fifth and latest message to Arlo included the question, "I am reluctant to delete the doorbell from the Wi-Fi to attempt connecting to the base station again because of all the trouble I had connecting it at all. It honestly took about 30-40 tries.
So, if I do disconnect from the wi-fi and can never get it connected again, what recourse will I have?" Awaiting response.
UPDATE-2: After about one month and eight replies to-from Arlo support, video doorbell still cannot connect to Arlo Base Station. Arlo support’s final determination is that my internet service is too slow to connect the doorbell to the base station. They want me to upgrade my internet service and try again. I’m not sure I believe that. If it is the case, then I don't understand why I wasn't told that one month and seven replies ago when I sent my first internet speed screen shot - could have avoided 20-30 frustrating hours of failed attempts to connect the doorbell to the base station. Also, based on their numbers, my other cameras would not work, but they do. Why would my internet connection prevent a low bandwidth video doorbell to connect when two higher bandwidth cameras work with no trouble?
I am not in a position to upgrade my internet connection at this time, especially not as a troubleshooting aid that may not help. I prefer to cut costs, not take on extra costs. Following that intent, I will now cancel my Arlo subscription. Anticipating any potential future problems will not be supported, I have no reason to continue subscribing to any Arlo service.
So, my goal here is to warn everyone to do your research thoroughly. Otherwise, you may not enjoy all the benefits that make Arlo systems so expensive. I now know that I am not knowledgeable enough to have asked the right questions or to have conducted the proper research to ensure that an Arlo system fits my need. I could have saved hundreds of dollars by purchasing a competitor's system that would have given me the same reduced features that I get from my current Arlo system.
Also, beware Amazon and other places advertise Arlo as compatible with Alexa. From what I can tell, it is NOT! There is no Arlo app for Kindle Fire. There once was but it is now defunct.
In all, this was a very expensive, time consuming, frustrating learning process.
- Reviewed in the United States on September 24, 2024Color: WhiteStyle: Add-on CameraSet: 4K HDR Indoor/OutdoorVerified PurchaseWe have seven Arlo cameras around the house. They are six years old and we are gradually replacing them with these. The quality of the video is so much better. The spotlight works great but the zoom when the motion detection comes on is my favorite part the fact that it follows people in our driveway makes me feel safer. We will be buying more as we replace all of our other cameras, one by one.The media could not be loaded.
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Color: WhiteStyle: Wall MountsSet: AccessoryVerified PurchaseBonjour,
Une caméra sur le sol, pourquoi pas?
Mais bon cela ne sert pas à grand chose
Alors si vous avez les caméras compatibles, expliqués sur Amazon..
Optez pour ces deux aimants…..
Par contre attention cela casse assez facilement, bien mettre une main dessus et l’autre sur la caméra quand on l’enlève ne serait-ce pour la nettoyer ou la mettre en charge…
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