We bought our first copy of this unit in 2016, so we've had more experience with it than the average reviewer. This model is one of a set of Aroma rice cookers that vary in color. We bought one on the recommendation of America's Test Kitchen when our long-lived little bargain-brand rice cooker finally bit the dust after more than ten years of use. When our first Aroma unit arrived, we were generally pleased with its appearance though the nonstick insert pot seemed very thin and cheap. It should have been the first thing tipping us off. Our first batch of rice came out okay though unremarkable. The problem is that after a couple months of use the unit suddenly failed one day. As others have reported, the unit declared it had cooked the rice but when we opened it we found our uncooked rice in a pool of lukewarm water.
I consulted the manual and was dismayed that this crappy company declared that they would not service or exchange units! They knew their product would fail quickly. I tried looking up the company on-line and found they have an 800 number, so I thought "what the heck." The person answering was cordial and offered a replacement. Joy! The new unit arrived in a couple weeks. It managed to last a few months before giving up its ghost. So I called again, got a replacement for the replacement, and began using that one. It failed after a few weeks. So I called again and received a fourth copy that also failed after a few months. Each failure occurred in exactly the same manner, with the unit failing to cook but declaring that it was done. All four were treated gently according to manufacturer's instructions and still look brand new. At no point did the company have me send a failed unit back which tells me they probably know exactly what is wrong, they could fix it if they wanted, and they just don't care since they have my money and know I will eventually give up (though I don't think they expected me to come back as many times as I did). Typical company run by someone with no morals--but at least the frustrated employees I talked to on the 800 line were nice about it.
Now I have four failed rice cookers sitting around the house. My advice is to not buy anything from Aroma Housewares. I just ordered a Zojirushi.
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- NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Malfunctions covered after the manufacturer's warranty.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an Amazon e-gift card for the purchase price of your covered product. In some cases, we will replace or repair it.
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From the manufacturer
Our Mission:
Striving to design and distribute a line of products that enhance and enrich lives.
8-Cup (Cooked) Digital Cool-Touch Rice Cooker & Food Steamer
Enjoy easy home cooking with the Aroma 8-Cup Digital Rice Cooker & Food Steamer. Restaurant-quality rice. Healthy steamed meals. Delicious one-pot dishes. Prepare all this and more at the press of a button. Aroma takes the 'cook' out of home cooking - turning kitchen time into your time! Help the kids with homework, get creative at play time or pick up that novel you've been waiting to dive into. All while delivering hot, hearty and healthy meals the entire family will love.
This convenient cooker's compact capacity perfectly cooks 2 to 8 cups of any variety of rice with specialized functions for both White and Brown Rice. Once the rice has finished, it will automatically switch to Keep-Warm so there's no need for monitoring or stirring. The Steam Tray allows for healthy steaming of meats and vegetables, even as rice cooks below. Save time with the Flash Rice function which cuts cooking time by up to 50%. It's also perfect for oatmeal, chili, jambalaya, soups and so much more. The programmable 15-hour delay timer is great for families on the go, delivering delicious rice ready when it's needed.
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VersatileWith nearly one dozen cooking functions and the inclusion of a steamer tray, your meal possibilities extend as far as your creativity, paving the path for endless meal options for you and your family. |
NutritiousThe built-in steamer function allows for nutrient-rich meals to be prepared above while rice, soup, or any other meal addition cooks below, allowing you to save time without sacrificing quality. |
DeliciousThis multicooker not only includes all of your favorite cooking options, but also possesses the unique options of Slow Cook and Saute-then-Simmer STS, making meals rich, tasty, and a guaranteed family favorite. |
AccessoriesThe ARC-914SBD includes nonstick inner pot, rice measuring cup, rice paddle, and plastic steamer tray. |
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| ARC-914SBD | ARC-914D | ARC-964SBD | |
| Capacity (cooked) | 8 Cups | 8 Cups | 8 Cups |
| Steam | ✓ | ✓ | ✓ |
| Delay Timer | ✓ | ✓ | ✓ |
| Rice Functions | White Rice, Brown Rice. Flash Rice | White Rice, Brown Rice | White Rice, Brown Rice, Quick Rice |
| Included Accessories | Nonstick inner pot, rice paddle, rice measuring cup, steamer tray | Includes Steam Tray, Rice Measuring Cup and Serving Spatula | Includes steam tray, rice measuring cup, serving spatula, and exclusive recipes and coupons for mahatma and Carolina rice |
Our Vision and Values
How do we design products that enhance, enrich and make life easier for others? Simple. We listen to the ones that matter most — our customers. That’s how we’re able to provide products that are convenient, unique, innovative, and valuable. Ultimately, it’s how we provide products that offer life enriching experiences for our customers and their families-fostering greater harmony in the world we all share. Aroma’s core values stem from an unrelenting desire to create products that make your life easier, a whole-hearted dedication to the community and a focus on fostering meaningful and lasting relationships with others.
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Hamilton Beach Rice Cooker & Food Steamer, 16 Cups Cooked (8 Uncooked), With Steam & Rinse Basket, Black (37517)
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| Customer Rating | (44021) | (1134) | (14387) | (20516) | (7087) | (2132) |
| Price | $29.92 | $27.99 | $44.99 | $19.44 | $39.00 | $29.99 |
| Shipping | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping on orders over $25.00 shipped by Amazon or get Fast, Free Shipping with Amazon Prime | FREE Shipping. Details | FREE Shipping. Details |
| Sold By | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
| Color | Silver | — | Silver, Black | Red | White | Black (37517) |
| Item Dimensions | 8.25 x 9 x 8.5 inches | 8.62 x 7.36 x 8.11 inches | 11.18 x 10.79 x 11.38 inches | 11.1 x 10.4 x 8.1 inches | 8.74 x 8.46 x 9.25 inches | 10.24 x 12.6 x 9.65 inches |
| Material | Stainless Steel | Plastic | Stainless Steel | Aluminum | Stainless Steel, Plastic | Plastic |
| Size | 8 Cup Cooked | — | 10-cup uncooked/20-cup cooked/4QT | 6 Cup (Cooked) | 8 Cup | With Steam & Rinse Basket |
Customer Questions & Answers
Customer reviews
Top reviews from the United States
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Reviewed in the United States on December 9, 2017
Color: WhiteVerified Purchase
Reviewed in the United States on March 25, 2017
Color: SilverVerified Purchase
Reviewed in the United States on January 19, 2017
So I went to a hardware store and bought the clamp in the two pictures I post here. I screwed the clamp and seems to be quite a solid close, let's see how long it will last.
Color: SilverVerified Purchase
Well, it is a year old and the plastic ...
By ColombianGandhi on January 19, 2017
Well, it is a year old and the plastic hook that secures the lid in the closed position just broke, therefore it doesn' close. This hood should be made of metal or of a thicker plastic.By ColombianGandhi on January 19, 2017
So I went to a hardware store and bought the clamp in the two pictures I post here. I screwed the clamp and seems to be quite a solid close, let's see how long it will last.
Images in this review
Top reviews from other countries
Chronoxark
Me gusto bastante la arrocera :)
Reviewed in Mexico on March 16, 2019Color: SilverVerified Purchase
Me gusto bastante la arrocera :)
Reviewed in Mexico on March 16, 2019
La arrocera me gusto mucho, ya he tenido de otras marcas, pero realmente se parece bastante a las japonesas, con más opciones que solo bajarle una palanquita, muy fácil de usar, calienta rápido y te da la posibilidad de hacer otras cosas además de el arroz, como verduras al vapor, sopa, y según puedes hacer pollo, y otras cosas, me gusto que en su manual venga con tiempos para calentar verduras de manera adecuada y tenga una opción para mantener las cosas calientes.
Reviewed in Mexico on March 16, 2019
Images in this review
Northern light
Makes perfect rice !!!
Reviewed in Canada on December 23, 2016Color: SilverVerified Purchase
stephen
At first it worked great and cooked rice perfectly
Reviewed in Canada on August 10, 2017Color: SilverVerified Purchase
Bkay
Worse than Hitler
Reviewed in Canada on August 25, 2018Color: SilverVerified Purchase
N
Cooking 1 cup Brown Rice needs 550ml water
Reviewed in Canada on January 5, 2020Color: SilverVerified Purchase
Cooking 1 cup Brown Rice needs 550ml water
Reviewed in Canada on January 5, 2020
Following the instructions of the booklet doesn't work for cooking 1 cup of brown Rice. Hope this info helps you.Reviewed in Canada on January 5, 2020
--Test 1--(with the booklet Instructions)
Put 1 Cup Brown Rice in the pot first, then added Water up to the "1 cup line" in the pot.
Time Delay: 15 hours
Result: The rice was rarely edible and SUPER dry and crumbly. If you put the rice in the pot first and then water(up to 1 cup line), it doesn't have enough water at all.
--Test 2--(See my photos)
Put Water up to the "1 cup line" in the pot first without adding rice, and then add exact 1 cup of Rice (well drained).
Time Delay: 5 hours
Result: The rice was OK but it's still hard and dry.
--Test 3--(1 cup Rice + about 550ml water)
Time Delay: 9 hours
Result: Success! Very nice and sticky!
Images in this review
