Buy used:
$84.49
+ $5.62 shipping
Used: Very Good | Details
Sold by Chommy85
Condition: Used: Very Good
Comment: APPROVED FOR CABLEVISION/OPTIMUM ONLY! DO NOT BUY IF THAT IS NOT YOUR PROVIDER! Includes everything needed for install! Unit, power cord, ethernet cord. Fast shipping! No box!
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Arris TM802G Telephony Modem

3.9 out of 5 stars 15 customer reviews
| 8 answered questions

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  • Arris: Touchstone
  • Model: TM802G
  • Telephony Modem
  • Flexible 8x4 downstream/upstream channel-bonding with superior throughput
  • PacketCable 2.0 BASIC compliant
3 used from $69.00 1 refurbished from $82.98

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Product Description

Arris TM802G Telephony Modem Brand new in original box. The Touchstone DOCSIS 3.0 8x4 Embedded Multimedia Terminal Adaptor (EMTA) TM802G delivers two lines of primary line Voice over IP (VoIP), ultra-high speed data access, and multiple battery pack options to support telephony service during power outages. Designed to support the services desired most by advanced users the TM802G enables the home or small business user to address productivity needs with the speed and performance found only in the 8x4 bonded channel cable environment along with industry-leading ARRIS voice and battery back-up features. With the TM802G, cable operators can offer data services at speeds greater than 300Mbps to their subscribers to compete against VDSL and fiber to the home threats. Not available in retail. Please check with your service provider for availability.

Product Information

Product Dimensions 13.4 x 8.7 x 2.6 inches
Item Weight 2.2 pounds
Shipping Weight 2.2 pounds
Manufacturer Motorola
ASIN B005O3PLF2
Customer Reviews
3.9 out of 5 stars 15 customer reviews

3.9 out of 5 stars
Best Sellers Rank #115 in Computers & Accessories > Computer Accessories > Cables & Interconnects > Modem Cables
#39,825 in Electronics > Accessories & Supplies > Cables
Date first available at Amazon.com September 20, 2011

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Verified Purchase
At the time of this posting, this modem does NOT work with Comcast. I had the techs at Comcast attempt to set it up and it continually errored out. Only modems found on Comcast's approved modem list <[...]> will work. If in the future this modem is added to the list, then give it a try, but until then, don't waste your time.
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Verified Purchase
I purchased this exact copy of the unit supplied by my cable company, for which they charged me $8.00 per month. With this unit, which works exactly as theirs did, I will have recouped the cost within 9 months. I have my high speed internet (50gbs download speed), and my telephone service using this modem. Service has been flawless.
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Comcast technician told me the modem would not work with Comcast right now. Check what DOCSIS 3.0 modems are compatible with your Internet company right now. Only a few are available if you want phone service also with Internet.
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Verified Purchase
I bought this modem because I wanted something that I could use with both my cable phone and internet. I was moving and would have Time-Warner, so I wanted to get a telephony modem that would be compatible with Time-Warner. Since TW is sending out the Arris TG862 for their telephone modem, I checked the specs on this and could see that it would be compatible. I also refuse to pay $4 a month rental fees for their modem, so this looked like a good fit. I have no problem with the modem, but TW refuses to activate this modem for their telephone service. So, I have their TG862 setting next to my TM802. The only difference between the two modems is that the TM802 does not have wireless. You're not going to get an "N" WiFi network to work at 300Mbps using the router that is built in to a combo modem/router. This is why I wanted this modem to use with my dual-band router.

The reason I give this only 4 stars is that I can't rate how well the telephone part of this modem works since Time-Warner REFUSES to activate it for telephone; only for internet. I'm going to drop the TW telephone when my year is up, and then I can get rid of their telephone modem and just have the single modem. I may sell this one, and hopefully, someone who isn't on Time-Warner can take advantage of this modem's full capability. Then, I'll buy a Zoom 5341J, which seems to be the best modem going for just internet.
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Verified Purchase
Great service and very rapid delivery, thank you! If you rent your cable modem you are wasting money. These Arris units have a wonderful service history, they will pay for themselves in less than one year!
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Verified Purchase
Because of reviews and having neither, Comcast or Time Warner I ended up with the box. The tech/installer told me that the modem is no good. I was surprised because before I purchased it, I was on the phone with CableOne where they suggested I get an Arris, gave them some model numbers and we all agreed on this one.

This modem and few others (ARRIS) are on their web site as a supported modems, the catch is you have to buy it from their vendor and most likely pay 2x the amount. This modem is listed for $138 where here I get it for 65. Same hardware, same I would think except firmware. Can't they send the program/firmware down the stream to my modem like they do with my other 2, (Motorola) I guess this is different because of the "phone" feature and something to do with L3 Communication (provider) some proprietary stuff. I went this time to my local office and showed them the modem, they started the activation process with no success because of the MAC/SN would not be accepted in the computer. They suggested I call corporate/toll free number to activate it. So long story short, they have a pull of MAC/Modems that will accept only and only from yourbroadbandstore dot come where again I refuse to buy from them @ 2x the price and with a lock-in to CableOne only.

It would be nice to be able to use 3rd party VOIP provider @ 2-5$/month and still have broadband coming through same modem but doubt it.

I will end up all services and end up with just INTERNET+TV from another provider and get OOMA (free telephone service) and call it quits.
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Verified Purchase
I got this to replace the one from comcast. The price was good, but when I received noticed that it is missing the battery. I contacted Amazon and they creditted 15% back. Battery cost is about $45 if you buy it seperately. I contacted Arris and they mentioned that TM802G comes with the battery. Why does Amazon qualifies such sellers?
I have not connected the Modem yet, will be doing during the weekend.
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By car on September 25, 2012
Verified Purchase
The Arris TM802G Telephony Modem that I received from Amazon is doing what I need it to do. I needed a modem that would work phone as well as internet. This one is working.
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