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Arris Touchstone DG860A Cable Modem DOCSIS 3.0 compliant, High Speed Data Gateway

3.4 out of 5 stars 157 customer reviews
| 28 answered questions

Price: $88.49 & FREE Shipping
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Ships from and sold by DOCSIS Networks.
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  • DOCSIS 3.0 Residential Gateway Cable Modem
  • High Performance Wi-Fi® Alliance certified 802.11b/g/n wireless access point and 4-Port Ethernet Router
  • Up to 8 downstream channels supporting over 320Mbps of data capacity
  • Up to 4 upstream channels supporting over 120Mbps of data capacity
  • 1-Year Full Coverage Warranty
9 used from $30.95 4 refurbished from $27.50

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Frequently Bought Together

  • Arris Touchstone DG860A Cable Modem DOCSIS 3.0 compliant, High Speed Data Gateway
  • +
  • TP-Link N300 Wireless Wi-Fi Router, Up to 300Mbps (TL-WR841N)
Total price: $113.24
Buy the selected items together

Product Description

The Touchstone® DOCSIS® 3.0 Residential Gateway is an 8x4 advanced gateway product. The DG860 combines a 4-port Gigabit Router, and a 802.11n wireless access point into a single device capable of supporting both home and small office applications. Using multi-processor technology, the DG860 can simultaneously achieve high bandwidth DOCSIS performance without affecting the superior Wi-Fi® and other gateway performance. This feature packed unit will lead the future for advanced home and small office services.

Product Information

Product Dimensions 10 x 9 x 2.2 inches
Item Weight 2.5 pounds
Shipping Weight 2.1 pounds (View shipping rates and policies)
Manufacturer Arris
ASIN B008O8B2NY
Item model number DG860a
Customer Reviews
3.4 out of 5 stars 157 customer reviews

3.4 out of 5 stars
Best Sellers Rank #91 in Computers & Accessories > Networking Products > Modems
Date first available at Amazon.com July 23, 2012

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

As other users mentioned, this router frequently drops connection for short periods of time. Online gaming is impossible with it.

I have also had huge connection problems getting it to connect to Windows 7. No problem with iOS and Vista devices, but several times a week I lose all connection to my desktop for about an hour. I have had several other routers with no connection problems to any of these devices. I also get wildly different speed test results on each device. Running speed tests on each device results in >10Mbps variances between devices. I can understand a difference from my phone, but my desktop and laptop should not see such a wide difference (especially when the desktop is giving .5 Mbps and the Laptop is giving 13+).

I can not stress how horrible this unit is, even if you only use it to surf the web the constant connection drop is annoying.

Update: I got around to replacing this modem/router with just a straight modem and a separate Belkin wifi router. I tested my desktop at 3 Mbps immediately before replacing and 28 Mbps after. Almost a 10x increase just by replacing this router. Smaller change on my laptop with it going from 14 Mbps to 25 Mbps. No connectivity issues with my Belkin router and all around satisfied once again with my internet connection.
1 Comment 55 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Verified Purchase
Be advised that you are buying an orphan. Arris only provides support and firmware for the DG860 cable modem / wireless router to cable companies that then rent the box to the end user. I bought this to avoid renting from Time Warner so I am stuck with an unsupported box. The WiFi range is very poor for an N router and I was hoping a firmware upgrade would fix it but I am screwed. Don't waste your money.
5 Comments 56 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Works fine and well (Time Warner Cable Extreme 30mbps) when connected by a wired connection.

However, wireless is completely and utterly unreliable. Not only does it top out at about 15mbps, it is extremely inconsistent. The wireless randomly drops, has random periods of lag and inoperation. During one of these times, I took my laptop and placed it right next to the router, and it still wouldn't work properly. But then I connected an ethernet cable and it was fine.

Bottom line, don't use this for wireless.
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I have Time Warner Signature Service with 50Mb downloads. The real world I get 48.9 Mb downloads and 5 Mb uploads with a hardwire connection to this modem. Now the wireless drops to around 19Mb and 4.5 Mb via a G connection at 30 feet away on my OLD dell Laptop (still very good).
Now, note this CON: if you are a FPS gamer, you will likely see random problems with this modem with your wireless and Wired connections. I think there is a firmware problem with this modem that will very briefly (in seconds) drop the connection. This is fine in surfing or App gaming on your smart phone, but is a HUGE problem with FPS. When milliseconds can cause instant death or worse the "connection lost" icon it will drive you mad. I first thought it was a problem with my Home RG11 cable wiring, but after three techs coming out to my site, and no problems found, the last tech said he has seen this problem constantly ONLY with TW Gamers. He suggested buying a dedicated Dual Channel Router and disconnecting the built in dual channel WiFi side of the cable modem-router. I bought and inexpensive single channel 300 Mb B00A3YN0Z0 this works great. It solved ALL my connection problems.
7 Comments 36 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Verified Purchase
Arris and Time Warner are unbelievable. Together they are unbeatable. This is exactly the same model with the one I got from Time Warner because I wanted a simple replacement. Still, the wifi doesn't work. Arris and Time Warner customer service kept kick me back and forth. Time Warner even sent someone to fix this mess. I ended up by returning it. I don't know why I chose this piece of junk or Time Warner in the first place.
1 Comment 14 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Do not buy. I have this modem/router from twc. Came free with our Internet and is the only one twc provides in my region. We are paying for 40mbps. The only room that gets good connection is the room it is in.it doesn't cover any area. It disconnects and resets the settings often. About 20 ft from the router the speeds are 1-3 mbps! It has every issue a router can have. It's not good for gaming, streaming, web surfing, or anything for that matter. I'm buying a new modem and a new router. it's not even worth using even though it was free... garbage.
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I just switched from DSL to Time Warner Cable and they use this modem/router combination with their Extreme Option of 30/5. This router operates worse than my DSL. I can't get any wifi on the second floor of my house or even on the stairs. Right in front of the modem, it drops connections repeatedly. I had to switch back to the slower than ever DSL. My boys need gaming and have ipads and computers. I work from home and need reliable wifi throughout this house. This is probably fine just as a modem but definitely not as both a router and a modem.
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Verified Purchase
It worked fine. Had great speed and WiFi range. Then it just blocked me from getting online, even though all the relevant lights were green. I tried resetting it numerous times and it would still prevent me from accessing its settings with "invalid username or password".

My cable guy mentioned similar misfortune with the Arris and recommended the Motorola Surfboard cable modem.
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