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Asurion 13-Month Optical Accidental Protection Plan ($300-$350)

4.0 out of 5 stars 292 customer reviews
| 48 answered questions

Price: $69.76 & FREE Shipping

This item at this price, sold by Amazon.com, is currently reserved exclusively for Prime members.

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Prime free trial and invitee customers: We will automatically apply an Amazon.com Gift Card to your Gift Card Balance in the amount equal to the Prime exclusive discount after you become a paid Prime member. If you cancel your paid Prime membership or return the qualifying smartphone within the first 3 months of your paid Prime membership, we may void your Gift Card or charge you in the amount of the Gift Card. Terms and Conditions apply.
In Stock.
Ships from and sold by Asurion, LLC.
2 Years
$ 300-$350
  • Delivered by e-mail, register and file claims online or by phone
  • Protection starts when your product ships and covers accidental drops, spills, and cracked screens
  • Covers 100% of parts and labor with no deductible; your product is fixed, or you receive the full replacement cost
  • Free two-way shipping, fixed in 3 days or less
  • Fully transferable with gifts, cancel anytime, full refund in the first 30 days
$69.76 & FREE Shipping In Stock. Ships from and sold by Asurion, LLC.

Frequently Bought Together

  • Asurion 13-Month Optical Accidental Protection Plan  ($300-$350)
  • +
  • Toshiba  CB35-B3340 13.3 Inch Chromebook (Intel Celeron, 4GB, 16GB SSD, Silver) Full HD-Screen
Total price: $326.69
Buy the selected items together

Product Features

Service plan term: 2 Years | Service plan covered value: $ 300-$350

Product Description

Service plan term: 2 Years | Service plan covered value: $ 300-$350

From the Manufacturer


Why pay for repairs when you don't have to?
Get a Canopy Laptop Protection Plan


Coverage includes Free Repairs, and No Deductibles
 

Free Repairs

3-Day Service
Guarantee

    Hassle-Free Claims
 24/7/365

Your Plan Pays
For Itself
If we can't fix it,
we'll replace it
(see details)
Or we'll refund the cost
of your plan
(see details)
No deductible.
No papers to file.
On your very first
breakdown
 
Join over 153 million people who already have a plan to avoid paying for unexpected repairs.
   

Canopy Coverage

Protect your products!

Add Canopy Protection
to your purchase
Did you know ... ? You can add a Canopy plan to products within 30 days of purchase date.


 

We cover failures due to:
  
Accidental Damage from Handling (ADH) such as drops, spills, and cracked screens
  
Mechanical or electrical breakdowns- even from nomal wear and tear
  
Internal heat, dust and humidity
  
Defects in materials and workmanship
  
Power Surges
  

Limitations and exclusions apply. See terms and conditions for full program details.
  
 
There I am at the wi-fi café, trying to get my budget report in before month end when someone bumps my table. One large coffee … on my laptop. Bad things happen to good laptops but I don't worry about it anymore. Thanks, Canopy!
 
 So glad I had Canopy. My laptop was back in 3 days. 
 
The Canopy Protection Plan works when your Laptop doesn't. But it only works, if you have it.
 

Here's How Your Canopy Plan Works

 
   
Shopping Cart Simply add a Canopy Protection Plan to your shopping cart. You'll receive an email confirming your purchase. Make a copy before you really need it.
   
  Tip: If your product arrives late, just call us and your plan will be extended by two weeks to allow for delivery time of the product.  
   
Representative We're here for you. You can file a claim online at www.canopyprotection.com, or by phone, at 1-866-551-5924.
Just have your original receipt or other proof-of-purchase handy.
   
Canopy has exclusive
dedicated support for
Amazon.com
customers.
 
 
  With over 250 million
service contracts in effect,
our customer rating
represents a lot of
happy people.
 



 2-Way Shipping
Included

Canopy Covers More

Canopy Protection Plans even protect your product from additional failures during the original manufacturer's warranty - such as drops, spills, and cracked screens. Those failures aren't covered by the manufacturer's warranty. If your product fails during the term of the original manufacturer's warranty for other reasons, you'll be directed to the original manufacturer for service. After the original manufacturer's warranty expires, Canopy covers virtually anything that can go wrong with your product. Limitations and exclusions apply. See terms and conditions for complete details.

 

3-Day Service Guarantee — Details

If we can't repair your product, we'll replace it with a new or refurbished product with similar features and functionality, or with an Amazon.com Gift Card for the original purchase price of the product (plus tax).

National Electronics Warranty LLC (NEW), your Canopy Protection Plan's administrator, will fix your product and ship it back to you within 3 business days of receiving it at the repair facility. You won't find faster or better service. Why? NEW has been the innovator in service for almost 3 decades.

In the event National Electronics Warranty LLC (NEW) is unable to fulfill the 3-business-day service guarantee, NEW will refund the cost of your plan upon request. Service guarantee refunds will be issued to you directly by NEW and not by Amazon.com.

After the manufacturer's warranty has expired, we commit to a 3-day service guarantee with the following details:

  • If parts are required but unavailable to complete a repair, the guarantee may not apply. Any way you look at it, your parts are worth waiting for

  • The guarantee does not include transit times or shipping times. Why? Because transit and shipping times are out of our hands

  • The guarantee only applies to service performed in the continental United States

  • If NEW fails to fulfill the 3-business-day service guarantee as outlined above, you may request a plan refund by contacting NEW at 1-866-551-5924
MKT50004  

Product Information

Service plan term:2 Years  |  Service plan covered value:$ 300-$350
Shipping Information View shipping rates and policies
ASIN B007KB5U20
Customer Reviews
4.0 out of 5 stars 292 customer reviews

4.0 out of 5 stars

Technical Specification

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Service plan term: 2 YearsService plan covered value: $1000-$1250 Verified Purchase
I ended up using this service on my laptop when the power connector pin came out. It took 4-5 weeks for me to get my laptop back, and when I did, they didn't even fix everything, saying the damage was aesthetic only (one of the USB ports didn't even work, but supposedly did during their test) For them to have it for so long, I expect to come back at least fixed.
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Service plan term: 2 YearsService plan covered value: $ 200-$250 Verified Purchase
once my computer was damaged I contacted Canopy, they sent me a link so I can print a return label for UPS, took them a day to fix the problem to print a label. Canopy states "Free return shipping, replacement gift card issued immediately after product is scanned at your local UPS" and this is not the case, its when the item is received. When I asked the representative about this statement "Free return shipping, replacement gift card issued immediately after product is scanned at your local UPS" she told me that this is not the policy. I spoke to Amazon and of course they were not able to help me in this matter because they are not responsible for a third party vendor, what a joke...... Do yourself a favor, make sure you contact amazon first before you decide to use the protection plan from canopy.....
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Service plan term: 2 YearsService plan covered value: $1000-$1250 Verified Purchase
So far worthless. They haven't managed to send me a return box after two weeks and three calls. I have no idea how long it will be once my pc goes there for repair.
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Service plan term: 2 YearsService plan covered value: $ 150-$175
I received an Acer Chromebook for Christmas, and it works great. The only problem is that I dropped my laptop and bent the prong on the power supply. Thankfully (I thought), the person who bought the gift for me also bought this Canopy Protection plan.

I filed a claim on their very generic and scam-like website, registered the product, and filled out a claim. I heard nothing from them for almost a month, and only then after I called them. I was chided by a customer service rep riding the line between polite and rude for not filling out the claim completely (not true).

She then told me that this is an accidental protection plan that does not cover power supplies because they are an accessory. I'm sorry, but a power supply and a decorative case are not exactly the same thing. If the computer doesn't have a power supply, it's not going to work for very long. So, I guess the person who purchased the gift may have purchased the wrong type of plan due to a lack of awareness on their part. I'm sure a lot of money is made on plans like this that are never utilized or are unable to be utilized like mine.

I'm purchasing a new power supply for $13, but that's not the point. It's just the principle of the thing. If you want to buy a protection plan for an expensive electronic product, either do a thorough job reading, or go to a big box store like Best Buy where you can talk to a real person, and not just someone looking to move on to the next phone call, doing as little as possible to help you out.
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Service plan term: 2 YearsService plan covered value: $ 400-$450 Verified Purchase
Bad omen: I get an email thanking me for purchasing their product, but it then tells me, "Please note: This is your Canopy contract. You will not receive anything in the mail." This, then, is followed by NO CONTRACT, but rather only a link to another site with FIVE columns, side by side on the same page, with an IMPOSSIBLY small font to read. In fact, you CAN'T read it! One would have to copy it, paste it into a Word document, enlarge the text from what looks like .5 pt to 12 pt, and then try to reformat it before being able to read it, let alone to save it. YUK! If you're going to charge me this much, but not really give me the terms and conditions in a separate email, or snail-mail, then I don't really feel like you care about me or my purchase all that much! Who dreamed up this initial presentation to a new customer?!!

Terrible hint of bad Customer Service correspondence to follow. Talk about feeling only bad news is to follow "in the small print," as they say. !! All I can say is, YUK!
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Service plan term: 2 YearsService plan covered value: $ 900-$1000 Verified Purchase
My laptop screen broke when accidentally dropped down the stairs. The screen was seriously broken and the laptop had scratch marks from the fall. Before the break however, the laptop back cover had a tip that was sort of melted (Did not effect laptop performance at all, was just aesthetically broken). Also, the laptop was having issues running simple games like CS:GO and had screen tearing and slow fps (14 fps). I called customer service and was happy with the fast connection to an agent rather than an automatized system. The agent asked a few questions and informed me that a shipping box will be on its way. I was pleased with the claim filing process. I shipped the laptop to Canopy, and yes it comes with a pre-paid shipping label. About a week after I called to check the status on the laptop and the agent informed me that it is on the way and should be arriving the next day. I was surprised at the speed it took for them to fix my computer. After receiving the laptop, I noticed that nothing was done about the plastic back cover, which I made sure to tell the agent about. I started the laptop and I instantly realized the color of the screen was wonky (The black startup screen was more like dark grey). I continued to use it not thinking of it. But then I checked the screen resolution and it was 1600x900. The original screen of my laptop is 1920x1080. I was and am really disappointed with the Canopy protection plan and hope it will be resolved after speaking with them again.
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