Asurion 3-Year Laptop Computer Accidental Protection Plan ($1250-$1500)
This item at this price, sold by Amazon.com, is currently reserved exclusively for Prime members.Prime free trial and invitee customers: We will automatically apply an Amazon.com Gift Card to your Gift Card Balance in the amount equal to the Prime exclusive discount after you become a paid Prime member. If you cancel your paid Prime membership or return the qualifying smartphone within the first 3 months of your paid Prime membership, we may void your Gift Card or charge you in the amount of the Gift Card. Terms and Conditions apply.
We don't know when or if this item will be back in stock.
- Delivered by e-mail, register and file claims online or by phone
- Protection starts when your product ships and covers accidental drops, spills, and cracked screens
- Covers 100% of parts and labor with no deductible; your product is fixed, or you receive the full replacement cost
- Free two-way shipping, fixed in 3 days or less
- Fully transferable with gifts, cancel anytime, full refund in the first 30 days
Have a question?
Find answers in product info, Q&As, reviews
Please make sure that you are posting in the form of a question.
From the manufacturer
Drops, Spills, or Cracked Screens?
Coverage includes free repairs with no deductibles or additional fees.
No deductible or additional fees. No need to register.
3-Day Repair Service
And if we can't repair your product, we'll send you an Amazon gift card for the price that you paid for the product. Simply use it to replace your product.
Free Return Shipping
Pre-paid product return and replacement with no out-of-pocket cost.
Asurion Coverage is Easy!
Purchase an Asurion Plan.
You'll receive an email confirming your purchase.
Product problem? File your claim online or by phone.
Just go to asurion.com/amazon or call us at 1-866-551-5924. Remember to have your order number or confirmation email handy.
You're done. We'll get you back on track quickly.
Enjoy Exclusive Asurion Support
- Amazon customers get dedicated 24/7/365 protection plan support online or by phone. We're here to answer your questions about anything regarding your Asurion Protection Plan benefits.
An Asurion Protection Plan even protects your product from additional failures during the original manufacturer's warranty, such as unintentional drops, spills, and cracked screens. Those failures aren't covered by the manufacturer's warranty.
3-Day Repair Service Details
If your product is beyond repair, we'll send a new or refurbished product with similar features and functionality, or with an Amazon Gift Card for the original purchase price of the product.
Asurion will fix your product and ship it back to you within 3 business days of receiving it at the repair facility.
If your product fails during the term of the original manufacturer's warranty for other reasons, you'll be directed to the original manufacturer for service. After the original manufacturer's warranty expires, Asurion covers virtually anything that can go wrong with your product.
If Asurion fails to fulfill the 3-business-day service as outlined above and in the terms and conditions, you may request a plan refund by contacting Asurion at 1-866-551-5924. Limitations and exclusions apply. See terms and conditions for complete program details.
From the Manufacturer
Canopy Next Generation Protection Plans restore today’s most popular products to prime, working condition as quickly as possible, making ownership easy and frustration-free. Canopy Protection is more than a warranty. It’s the highest level of customer care available, with no hassles, no deductibles, and no hidden fees. Canopy Plans are created for consumers by consumers, so they’re smart, simple, and designed to cover virtually everything* that can go wrong with a product. Your Canopy Protection Plan is one product that will not fail.
Canopy Protection Covers More - With Drops & Spills Protection from Day-One
Canopy Protection Plans overlap the original manufacturer’s warranty by protecting your product against accidental damage from handling from the date of purchase. Drops and spills aren’t covered by the original warranty. After the original manufacturer’s warranty expires, the covered product is protected against:*
Canopy's No Hassle Claims Process - Here's How It Works:
|Should a product fail, simply call us toll-free |
24 hours a day,
7 days a week,
365 days a year.
|Receive a pre-paid shipping label via email to return the failed, covered product to us.||We’ll restore the product to prime, working condition and return it quickly. If it can’t be fixed, we will issue a check or an Amazon.com Gift Card** for the full purchase price in as little as 24 hours.||Use the check or Amazon.com Gift Card to purchase the replacement product of your choice.|
Get Outstanding Value in Every Canopy Plan
Canopy Next Generation Product Protection - The Inside Story
Canopy is called “Next Generation Product Protection” because it delivers a higher level of personal service designed to meet the needs of today’s tech-savvy, Amazon.com customers. These unique plans are the result of 27 years of product ownership and repair experience that forms the backbone of N.E.W. Customer Service Companies, LLC.
N.E.W. is comprised of thousands of real consumers committed to finding new and better ways to keep today’s exciting products working like new. At any given moment, N.E.W. covers millions of exciting products. That’s important, because when choosing a product protection plan that fits your needs, it’s reassuring to know you’re in good company.
Protection Without Paperwork
Canopy Protection Plan documents will be sent after purchase to the email address associated with your Amazon.com account, so a permanent record will remain in your email folder. It's everything you need to get a product repaired or replaced in one streamlined step. We suggest printing one copy of the plan to be filed away for safe keeping. If Canopy documents don't arrive within 48 hours of purchase, just call (866)-551-5924 anytime, day or night.
*Limitations and exclusions apply. See terms and conditions for complete program details.
**Requires a valid email address and your product return scanned into UPS’s tracking system.
Top customer reviews
The Good: Customer service.The CSR that took my claim handled it a fast professional manor. I mean it was late in the evening and I was done registering and submitting the claim in about 6 minutes. The box arrived 2 days later complete with tracking information and enough padding to protect it from even UPS' shenanigans. Also the delay from being told we'd be receiving a refund and actually getting it was about 24 hours.
The Bad: It took almost a month after receiving the item before it was decided that the laptop could not be repaired. A month with your computer is a far cry from the 3 day listed, but if you read the terms... they are within their agreement to do so. I repair computers as part of my job, and I'm not sure why it took so long for their technicians to decide they couldn't fix it.
The Ugly: The refund was for the laptop, but there was no apparent refund for the unused portion (33 months or so) of the protection plan and there doesn't appear to be a way to transfer it to the replacement laptop.
Conclusion: I'm glad I paid for the protection plan, but I'm not entirely satisfied in the execution of the plan. It took far longer than it should have to diagnose, and my opinion is that since the new laptop would be a direct 1:1 replacement (same model etc) that the remaining months of coverage should apply to this one just as if it had been repaired.
The people that answer the phone do not have any update information from the service center that they work with and they cant call them. Updates has to be done via email and it takes 48 hours and most of the time they dont call back.
Dont get it. It is not worth the frustration and phone calls. I really hope amazon will dump them and find someone better
Bottom line, the $100 insurance plan isn't worth it if it takes a freaking month to replace a hard drive. That's like waiting 4 hours for a slice of pizza, call me very unsatisfied and an unhappy client.
If you are CONTEMPLATING on getting this insurance, stop thinking and get the manufacturer's accidental protection plan or bestbuy's. They rip you off but you get it back when you mess up your device. I deeply regret purchasing this product. They are legit but they are not one of the best.